Don't waste your money here. This company is incredibly unprofessional. They scammed my group out of money claiming "late fee". We booked a vineyard trip for my birthday being picked up in Queens and headed to vineyards on Long Island. At the beginning, the driver arrived late and proceeded to putter around in the back seat of the limo claiming that he was trying to set up the radio (which ended up not even working). When we finally got on the road, were told that we had a certain amount of time at each vineyard which we abided by. At the 2nd vineyard, we were told to meet the driver at 3:30PM in order to get back by the drop-off limit time, 5:30. The driver then stated that if we left "around" 3:30, that we would be fine and that if we were 15 minutes behind give or take, that this was fine too. The entire group was in the vehicle by 3:35 and we were on the road. When we arrived back at about 5:50PM, the driver stated that he would need to report that the drop-off time was after 5:30 to the company and that there may be a late fee. A few days later, I incurred a $100 fee on my credit card. I followed up with management to inquire and dealt with a very rude man named Mike on the phone. Mike proceeded to tell me that the driver had told him that my group was late, holding up the car causing us to arrive well after the drop off time. I told him that the driver had given us a time and that the group had abided by this time. The driver lied about us, blaming US for the lateness. Mike then proceeded to say that he would not void the ridiculous charge. I said that if we were to be back by 5:30 that the driver should have given us an earlier time, say 3PM so that we would ensure that we were back on time and avoid any unwanted fees. The driver assured us that the time given would be plenty of time but looking back, he knew that he'd get us back late all along. He purposely got us back late, so that we would be charged a late fee. GO WITH ANOTHER company. They lack respect, dignity and honesty. read more

Reposting the below again since these guys are trying to avoid the terrible reviews they are getting: WORST company I've ever dealt with. I wish I read these reviews before booking with these guys because the limo driver and the manager on the phone (he never gave me his name and hung up on me) were both complete ASSHOLES! They literally left me and my party at the first vineyard and told me "good luck finding a ride home!". If you do book for some reason (may god help you), stay away from the driver Michael in a white Lincoln limo (NY license plate #17424LV). Essentially, I booked these guys for a wine tour to celebrate my anniversary with my girlfriend and to enjoy the day with a group of our close family and friends. They promoted themselves on a website called winetoursoflongisland.com and after comparing the costs of their wine tasting/lunch package vs. doing everything piecemeal, I decided to just go with them since it was a little bit cheaper and convenient. Stupidest decision I've made this year... Julie Gee was the manager I booked the deal with over the phone. She was nice at the time I booked and said that all I had to do was sign the contracts and then pay the driver at the END of the day (this became an issue later with the driver)... After the trip was planned on the phone I thought it would have been smooth sailing. Unfortunately that was NOT the case... To start the day, the driver (Michael) threatened that he'll leave my group if people got too drunk as soon as he got to my house... this limo was book specifically for a wine tour! Not that we were all planning on blacking out, but this was already off to bad start. Michael then decides to tell us that a girl from the previous week peed on his carpet and a group of guys for the week before then ripped out one of the small TV screens. I'm not surprised now since I'm sure the driver was an asshole then too. Once we get to the very FIRST vineyard (Laurel Lakes), the driver asked for payment right away. After I explained that Julie (his boss) said we didn't have to pay until the end and that some of us may still need to get some money at an ATM, he agreed to just give him cash after the first vineyard since we were already there and we would just cover the costs of the wine tastings ourselves.... however, less than 2 minutes later, the driver changes his mind, walked into the middle of the vineyard and demanded payment in front of the entire place, intentionally causing a scene. He went as far as telling one of my friends that "if we want a problem, we can have a problem" and then went on a rant of how he doesn't need this "stress" and started to take our stuff out of his limo. After his inappropriate and unprofessional public display, my friends and I collected the amount he needed to cover the trip (not including tip), however, before giving him the money, I showed it to him so he knew we can pay and were serious but told him how disrespectful and inappropriate his attitude and approach was to the situation. Even with the money in his face, he decided that it wasn't good enough so he drove off, leaving with some of our stuff still in his car. Upon his departure, even the workers at the vineyard were shocked and disgusted by the drivers attitude and actions. The sad part is that the vineyard has been having frequent issues with Metro and may no longer with them again. After calling Metro's phone number to complain, the manager on duty wasn't any better... he never gave me his name and actually started yelling on the phone as if we were the ones that did something wrong. Luckily I found another company after spending the next hour calling around, but it totally ruined our morning and what was supposed to be a stress free day (I was there to celebrate my anniversary!). Sorry for the long write up but this was a nightmare and hope no one ever has to go through that experience again. read more

The driver was great. The tour was pretty good. At the end of the day, the manager, Mike, came up with an additional processing fee and taxes that weren't on the contract. When questioned, he yelled and threatened to call the police. He wasn't willing to listen or to work things out. Instead, he continued to yell and threatened to fire the driver if I didn't pay the made-up fee. Mike ruined what would have been a great day. I was going to use this service for a bachelorette party but I will never step foot in another one of their limos. If you want a great tour with a horrible ending and worse customer service, then make sure you call Mike at Metro Limo Service in Freeport, NY. read more

It saddens me that I have to write this but Metro limo has extremely horrible customer service I booked a winery package to accomodate 10 of my friends for my birthday celebration on Saturday May 14, 2016. The limo looked like it should be in a junk yard. Not to mention the air condition was broken and it was about 100 degrees in that rusty hunk of junk. That's a health hazard!! I quickly called the co and was told they couldn't accommodate me and to cancel my trip. I told him I'm not canceling my birthday celebration. So I had no choice but to travel in this vehicle with a leak in the back of vehicle where there were cups to collect the sewage. Another health hazard! Mold is linked to respiratory illnesses! My girlfriends and I were subjected to a fowl Odor for hours! The driver took back streets all the way to the vineyards. We were rushed out of every vineyard because the driver claimed he had another gig. Why didn't he take the highway? He took away our time that we paid for! It's funny how the highway was available to him on our way back home. Now lunch!! Ha! Was a joke! Roasted chicken ? That was simply one slice of a dry cold cut and something they wanna call cheese in between two bricks they wanna call bread. My friend preordered a Steak sandwich and was given something that we think was roast beef. She threw it in the garbage along with the other lunches that company called food. My girlfriends and I had to buy food to eat...Thank God we had chips. We are fortunate we didn't die of hunger, heat exhaustion or respiratory failure. Their service was not worth the 1358.50 at all. Not only were we humiliated, we were robbed blind. read more