We initially contacted George's Appliance Center on February 26, 2024 to schedule a repair for our…read morewashing machine that had recently started leaking. The appointment was scheduled for February 29. We were told that someone would contact us before 9 a.m. that day to schedule a 2-hour arrival window. I advised the person to whom I was speaking that our machine was 30-years old, after which she asked for the model number to assure they could still get parts. She advised me that parts were still available
At 11:00 a.m. on February 29, I contacted the office to ask when someone was coming, as I had not yet received a call regarding the service window. After a brief hold, I was told that "none of the technicians had picked up our service ticket and that the appointment would need to be rescheduled for another day." The next appointment was scheduled for March 7.
When the technician arrived shortly after 2 p.m., I ushered him to the laundry room and started to explain from where the machine was leaking, when during the cycle (spin) that it leaked, and that the leak was not persistent. I pointed to the area inside the machine where we saw was dripping when my husband removed the front panel, when he abruptly cut me off. He announced, "I will call you when I find something" and then glared at me over the top of his glasses until I left the laundry room. When he began to fill the machine with warm water and it started to leak from a secondary location. I stepped back into the laundry room to tell him that was the other infrequent leak I was going to tell him about before he indicated he wanted me to leave the laundry room. I told him that it only leaked when the warm water button was engaged.
The technician declared that the machine "was not leaking from beneath the machine now" and that we should simply not use the "hot" water to prevent the secondary site leak (despite the fact that it only leaks when "warm" water is selected). He further told us that "parts are no longer available for our machine." He continued with, "even if there were parts available, he wasn't taking responsibility for working on a 30-year-old machine." He suggested that my husband and I "could continue to use the machine and just mop up water when the machine does leak, or buy a new machine." He concluded by adamantly declaring that "George's doesn't fix 30-year-old washing machines."
I told him we weren't advised that George's doesn't fix 30-year-old washers when I made the appointment, and that the individual who scheduled the service, searched to assure parts were available for my older model machine; she assured me they were. He raised his voice and snapped at me declaring, "No one fixes 30-year-old machines!" I then asked him if that was true, why the appointment was made and why he made the service call if George's had no intention of fixing our machine. He continued in a loud volume and barked that the "scheduler was told by him and another individual at the company that no one fixes older machines". I pointed out to him that I was not a part of that conversation at his work place.
He then pulled out the work sheet and demanded to know if we were going to pay the $79 service charge by check or credit card. I told him that the company could bill us after we spoke with the owner. He yelled at my husband and me, saying we could put the rest of machine back together ourselves and then threw the screws into the open part of machine from where the front panel was removed and stormed out of the house shortly before 2:30 p.m.
It wasn't until after we located the screws and started to reassemble our machine that we realized it was still full of water when we tried to relocate the washer and dryer to their original locations, as the technician had moved them searching for a tool he dropped. I realized at that point that the technician hadn't let the machine spin, so there was no way he could have verified from where it was leaking.
I immediately called George's and asked to speak to the owner. I was told the owner was not in, but would call me the next day after he spoke to the technician. As I am writing this review it is well beyond 48 hours since the call, and we still have not heard from the owner.
After contacting the office, my husband and I found that parts are still available for our brand and model machine directly from the manufacturer, as well as other providers.
The technician's attitude and behavior were rude, disrespectful, demeaning at times, and sometimes hostile. This is someone we do not wish to do business with again, much less have our home. That and the owner's lack of attention to far less than professional behavior on the part of his technician reflects poorly on the business. We will not be using them again, or recommending them.
