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    Aéropostale

    5.0 (1 review)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    2 years ago

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    Crossroads Chevrolet

    Crossroads Chevrolet

    2.1(7 reviews)
    0.1 mi

    Worst customer service ever Rude unprofessional, naive,…read moreunwilling to help or answer questions

    Horrible customer service. We visited Crossroads Chevy in beckley. We wanted to look / test drive a…read moresmaller suv. No one came outside to greet us. We went in to ask to test drive the suv; we were only talked to by the receptionist who then called a lady up to speak to us. She never even told us her name!! Immediately asks us why we aren't in the system (we had never been there before and already made it clear). Finally brings us the car to test drive and driving off the lot we realize the brakes are grinding. Literally no brake pads just metal on metal. Continuing the test drive we realize the windshield is cracked. Upon that realization the car would show a notification stating "manually set 20mph warning threshold exceeded" every time the car would hit 20mph. We asked about the brakes and got the response "that is just caused by the car sitting on the lot. nothing we could fix". Then we asked about the windshield and we were told it could be fixed. We asked about the 20mph notification and got told it was set by whoever had the car before it was on the lot. I am extremely mad about this interaction because the car should already be fully inspected and those things should have been told to us prior to a test drive and on top of that she blamed the brakes on "sitting on the lot for to long." They are asking for a lawsuit letting people test drive unsafe cars. we will never be going back. If it would let me put zero stars i would. She was extremely unprofessional.

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    Crossroads Chevrolet
    Crossroads Chevrolet - Me and my son

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    Me and my son

    Aéropostale - accessories - Updated May 2026

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