The store is overfilled and hard to get around. There is no way to keep social distancing, even with the staff trying. The manager, Heidi, was rude, refusing to work with us for an exchange on a gift my daughter had been given for Christmas. Not only that but in the time we were in the store we saw her chastise her teenage employees and ignore customers. She was extremely unprofessional and not in any way what a manager should be. If she was my daughter's manager we would be going to the labor board. She is not someone I would want to work for or with, that being said having worked in retail for many years myself. I have a hard time believing she is following the company's policy and not her own version of it. read more