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Walgreens

Walgreens

(59 reviews)

$$

I'm really frustrated with Walgreens at the moment that I can't even think calmly to write this…read morereview. Walgreens needs to do a better job on how they refill prescriptions. I don't get why they have to call the doctor's office to confirm a refill which that doctor approved of months ago by sending that prescription with multiple refills. I see my doctor almost once every month, unless I have insurance problems or can't get a day off of work which is rare. I would understand if they were filling an opioid drug that someone can use to get high with, yes call make sure the doctor wrote the prescription or still wants the patient taking the meds. They have fallen behind a whole month before because they would try getting my doctor to confirm a refill, but since my doctor sent the monthly prescription, they won't approve a refill, which in return tells Walgreens not to fill anything. Then when I finally find out what the issue is, it takes me a couple of days to get in touch with my doctor's office since they aren't in everyday. Even my doctor's office doesn't understand why they need to call them to get an approval for a refill. The good things about Walgreens is the pharmacy is open everyday. Plus they send text messages when prescriptions are being filled or if something is wrong with the prescription. It looks like they're always busy, always moving. I know it's not the workers who are the problem, it's Walgreens all together and their rules and or policies. They also have a drive thru to pick up the meds, but I've only done that when there's no line, but even then I try to go inside.

Terrible customer service. We asked where a product was and the lady at the register said Don't…read moreknow, look over there. I looked and couldn't find it, so I said can you please ask someone. So she came over and said I don't see it. Then she asked someone for help. This other very curt rude lady came over and reluctantly asked what I wanted. She looked and pointed right there as she walked away angry, like I really was bothering her. She should get a different job where she isn't around people. You don't treat customers like that. Walgreens needs to train their people better customer service and maybe even act like they enjoy their job. Maybe even try to smile. This was Sunday morning 11/9, at 9:15 AM. There was Maybe 2 other people in the store. It's not like they were busy. That is the last time I will go to Walgreens.

96 Plus Store - convenience - Updated May 2026

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