Very disappointed in the level of customer service. We placed an order for shirts for the girls' lacrosse team, but somehow our daughter's shirt was never completed. While we did receive a credit, she's now the only player without a shirt and unable to match the rest of the team.
We were never notified of any issue with the order--we only discovered it after noticing a credit on our account and asking about it. At that point, we were told the production run had ended and no additional shirts would be made. When we requested a copy of the design so we could have a shirt made elsewhere, we were told it was "their image," even though it actually belongs to the lacrosse club.
We also asked if they could embroider the design instead and were told no. When we questioned why no one had reached out to inform us of the issue, we were told they don't notify customers and don't read or return emails.
Overall, this was a very frustrating experience and extremely disappointing from what is supposed to be a well-respected business. read more