Brought my Sprinter Van for tires and talked with Marie she was kind and caring about our difficult…read moresituation we had to be in a certain place at certain time and she was able to push me through with a new set of tires.. She looked at me and said we got this and the goal was set and achieved .. The mechanics worked late to make it all happen.. Thank You Dodge Big Springs you made a last wish come true for my Military Veteran husband who was able to be at his 55th HS reunion.

we were sold a truck that has nothing but issues. the service department has had it longer then we…read morehave. After they completed some work, they told us were responsible for $480. when they didn't even tell us before that we would have to pay. if you want a lemon, go see them.

There was a vehicle advertised online for sale at Big Spring Ford that was a great price and we…read morewere very interested in it. So we called to make sure that it was still in inventory and it was so we made an appointment to test drive it the following day in the morning at 10am. They were not busy at all and not exactly welcoming in the manner that usual car dealerships welcome customers. The building itself was extremely dated and dirty. It smelled old and like cigarette smoke. So as we sat down in one of the cubicles with a salesperson she attempted to get the truck we wanted but then came back empty handed with a gloomy face and told us that the vehicle had just been sold and is "under contract" from this morning... Hmmm wow it's been ages since I seen a "bait & switch" tactic they must think all people are gullible. The CarFax for this truck has been on the lot for over 90 days and just the one day we had an appointment it was sold to someone from Austin which sounds really odd because he put money on it over the phone... Sounds fishy right? Yeah we already knew we both wanted to walk out but we gave them a chance and guess what? We get told that they have a prettier model for sale but $7k over our budget. What a crock of bull. I was ready to go but my other half wanted to give them one more chance and we did test drive one that was a couple grand over our budget and it was nice but had exposed wires from a sound system and it was dirty and not showcase ready. So we asked if there were anymore and she said we don't have anything else unless you want a junker. Wow she was not in the mood to get paid. How ungrateful can you be when people are practically shoving money in your face and you just decline. No hands were shaken and she went back to bumming a cig from a client and went to smoke. By the way this business is NOT BBB accredited but they still have a sticker on their entrance door claiming they are. I see a file being claimed soon. So when you see an ad online from Big Spring Ford and it seems like a great deal... It's not. It's the good old bait and switch tactic. Go there if you dare. Just make sure on your first phone call that they aren't going to try and pull a fast one on you.

From the owner: At Star Ford of Big Spring, we're passionate about helping you find the perfect Ford to fit your…read morelifestyle. We believe in offering the highest quality vehicles and providing exceptional customer service. Whether you're searching for a new or used Ford, our friendly and knowledgeable staff is here to assist you every step of the way. We're committed to providing you with accurate and helpful information on our website, and we encourage you to reach out with any questions you may have. We look forward to serving you!

These guys go out of their way to make you happy. It was my impression they would love to sell you…read morea car if it was what you wanted.

Very unethical! They sold us an SUV with a fatal flaw in it. After two years of driving it, they…read moretold us it couldn't be fixed and made the remark that usually it didn't come up until after you reach 70,000 miles. In other words, they knew it was going to happen. To make matters worse, we had a sick child that I was driving to the hospital over an hour away in the middle of the night. If the SUV had broken down, she would have died in it. Then they pressured us to sell the SUV to them (because they said no one else would buy it with the flaw) and buy another from them that was way too expensive for us. They used the tatic that if we didn't do it immediately, we would be stuck with an unfixable vehicle that "mind you" THEY SOLD US KNOWING IT WAS GOING TO EVENTUALLY BE UNFIXABLE!

I've had my car less than 3 years. I get my oil changed at the dealership because it's a cheap as…read moreanywhere else with the oil I use. My battery was bad, so we took it to the dealership. They charged $40 just to hook it up to the diagnostic machine. Then they wanted over $300 to replace the battery. Are you kidding me?!?!?! I like our salesman and I will still get my oil changed there, but that's it. My car is a 2020. They should have changed the battery for free.

Such amazing service and people. I drove from Odessa to Big Spring just to have them service my…read morecar. The ladies that answer the phone and work at the service center are friendly and so kind. The service center was able to diagnose my car and fix it in two days when all the other dealerships around were estimating to keep my car for at least a month. They knew we were coming in from out of town and were paying for a rental car and they helped us get our car back as soon as possible. They were such a blessing to our family!