Ample parking
No outside seating…read more
Decor is very touristy USA themed
Very large restaurant
I was there three times within 5 years and unfortunately can not recommend this place due to my negative experiences.
1. Visit, Saturday during the day! We are a party of three! Restaurant had very few other guests. We waited a very long time for server who kept passing us and disappearing, finally we stopped her and she was a bit annoyed by that. The special drink offered as there special was not available. I was told this after another long wait. Finally food, burger and Fries, for this price nothing special. Just overall did not feel welcome
2nd visit: party of three, wings, on all you can eat wing night. Wings were tasty however the wait was long. Price per value not bad.
Final visit: party of four. Early dinner. Restaurant pretty busy. Seated at a table that was not ready, silverware, napkins, glasses missing. Server was super stressed from beginning and overwhelmed. During drink order we pointed out that some items are missing and were dismissed. No problem
No drinks came. Server eventually came back for food order, mentioned the missing drinks, placed order! Three out four drinks arrive. Later two meals arrive. Could tell server was super stressed maybe new? No problem. Looked around saw some unhappy faces some waiting for there check.
Two meals no problem except no utensils. One meal fajitas no wraps, server promised to be back with everything: missing utensils etc., drink, missing meal and the wraps.
Another server brought in two trips what was missing and seamed very displeased; with whom I do not know?
Unfortunately my meal (that was last) was inedible way to much salt.
I mentioned this! Server walked away from me without a word. I called after saying it's ok it may be just me (others tried my meal and agreed with me) still no problem I just did not know what the server meant to do, since he just walked away. I got up and found the waiter by the bar and said it's ok I don't want anything else he can remove it from bill. He told me to go sit down. I did. Told my table that I was done with this place!
I was a server also in our own family restaurant. I understand being stressed/overwhelmed or new! But I also know to be honest to guests and communicate!
So bad service can be improved by telling guests, hey I'm new thanks for the patience or sorry I'm slammed it's going to take a while even a hey I'm having a rough day bare with me.
Instead nothing. After waiting and our group being ignored I got up again and lost my cool (my bad I was super hungry sorry) I got loud and told the second serve to bring the check we are done. And I mentioned how shitty it was that he would not come back to check on us.
His response: I was going to come back when it was time for dessert to offer you a free coffee!
Interesting, that gesture was not communicated to me at all
So yes ..nope..not going back..
If you want American food in a cheese themed atmosphere with overwhelmed servers and pay a premium for mediocre food then go ahead
I will not go again
If someone asks me about S&S I keep my mouth shut. But this is a platform for me to share my experiences and my honest opinion.