The entire staff is so helpful and knows their stuff!! We occasionally get our water tested and…read moretheir instructions are clear and concise. They always have the chemicals & pool supplies we need to keep our pool in pristine condition.

I was back at Blackthorne yesterday buying a new cover as handyman Roger Michael of Arroyo Grande…read moreruined my other cover. I was treated very kindly. All my questions were answered and the salesman was so nice. I even started the cleaning service again. I was very pleased.

Domenico did an excellent work resurfacing my SPA with fiberglass. They started and finished as per…read moreschedule

My pool is beautiful!…read more Dominico and his guys do great work. Finished on time and all permits and inspections were done. We live in the Hollister Hills.

I was outside waiting for someone from Benz Pool Biz to come out for our appointment. This guy,…read moreMel, was cleaning the pool next door, his truck saying pool tenders. I told him I was waiting for Benz Pool Biz, and he said Benz pools sent me. He charged us 2200 dollars, but originally, he said 800 over the phone and didn't tell us that the price would have been different until he finished. He didn't mention a thing. This company just farms people out.

Ben has serviced our spa for about a year. He does a wonderful job! He is always prompt, follows…read moredirections well, and gives great advice. It was a HUGE relief to find Ben! He's truly wonderful and it takes a large amout of pressure off us not to have to worry about our spa. I'd recommend him with 10 stars if I could!

Nick and Evan are amazing, professional and accommodating to say the least!! I'm so glad I found…read morethem.

This company serviced my pool for 6 years. The last year has been a nightmare. They gave us a new…read morepool person who needed more training as every time we went to use the pool it was cloudy. When we called they simply said if you don't like it try another company instead of trying to help. So we did. This company is a joke. We have moved on and couldn't be happier with our new company.

Consider ignoring the business hours posted on yelp. When I called during normal business hours,…read moreeven when Yelp posted "Closed", Jib, the owner, answered. Although a first time customer, Jib addressed my needs quickly, efficiently and with integrity. Note that the problem which Jib corrected was primarily caused by my stupidy - he didn't charge for the house call.

Jib is just the best. Our pool pump won't prime. The two Penair 263027 2" diverter values were…read moreletting air into the intake pipe. Jif was here in an hour. Brought the O-ring repair kits. Fixed the problem in 20 minutes. No muss, no fuss. Great guy too.

We bought a Hot Spring spa from Monica. Great customer service went above and beyond to answer all…read moreof our questions & got us the best model for my son and budget. They had a great Memorial day Special/ 4th of July and we got our spa last summer. We had Tyson come up to do some adjustments today and he was so professional and courteous. We had a wonderful experience with him. Spas by the Bay has a great showroom with a lot of models. They took the time to explain how to use the chemicals and what would be a better system for us a salt vs chemicals. When I did my research, hot spring spas are the Mercedes of all spas. They have the best warranties and are the most energy efficient and less maintenance/more reliable.

Great experience with Spas by the Bay. Sales, product, installation, and service all outstanding…read more We worked with Joe who knew the product, was not pushy at all, answered all our questions, and facilitated the build and install. We got a 2026 model Hotspring Jetsetter LX. Best hot tub I have ever been in, super quiet, powerful jets. We use it a few times a week. I was a bit concerned about the power needs of keeping it hot but the insulation is amazing and the heater only comes on for a few minutes every 4 or 5 hours (see the graph from my Tesla power management app). The top is very light but keeps in heat and also the water. Only had to add a bit of water after 3 months! Recommend this equipment and this vendor. I can't comment yet on their warranty service as the product has been flawless.

I have my luxury spa cleaned weekly in Carmel-by-the-Sea. Conscientious workers. They replaced the…read morespa cover and then the spa lifter mechanism without any fuss. Thanks for keeping my vacation rental Guests happy.

I found Bay Pool Services on Yelp and really lucked out! David, the owner, is very responsive and…read moreknowledgeable about pools. He came out to our property very quickly and is very good at getting back to me right away. He got my green pool cleaned up in a timely manner and continues to keep it clean and working properly. Very happy with his services. Highly recommend.

Bay Pool Services provide safe, secure, professional care with in-house expert staff. Gus Garcia…read moreprovided excellent communication about the upgraded software we needed for our old Hot Tub system. We are two seniors with very little high-tech knowledge and Gus was very patient in instructing us on how to use the new software. He is the best and does not disappoint! We are now going to have a maintenance concert because we have 110% confidence in this company.