Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

There really needs to be something said about the attitude of the mechanics here…read more First of all, they've had my car for 2 days. I think asking for a status update is definitely a reasonable thing to do. But the response I got was grumpy and uncalled for. Instead of politely telling me they haven't received the part they needed to fix my car, they acted like I was inconvenicing them just for calling. Dude. You have MY car. If youre not sure when the part comes, that's fine. But you don't have to act like I'm a dumbass for asking. I quite frankly don't care how miserable your job is, so is mine. And everyone else's. The least I can ask for is some common decency. Especially when you've had my car for 2 days and haven't updated me.

This particular person deserves praise. Ronald Ward that works in the service department went out…read moreof his way to ensure that I was completely satisfied. He is a joy to talk with and he is honest. This is a great quality to have and should never be taken lightly. Warm regards, Julie

Do NOT buy a car from them. They will sell you a car KNOWING full well the transmissions are crap…read moreand the warranty will run out WAY before the transmission dies. The service manager was completely rude and basically said it was my fault. Most people don't have $6000 laying around to put a new transmission in a car but they couldn't care less as long as you bought it.

I needed a car inspection done and normally I would just go to the dealership but they were beyond…read morebacked up.. a month out. I started calling around to local places... everyone else were either booked out for the next few week, sticker machines not working or some other issue. I'm called Total car care and they were great. Not only did they have me come in right away they fit me right in. Took less than an hour and John was so professional and friendly. Amazing local shop that I highly recommend!

I cannot recommend this business highly enough. If you're looking for people who have the…read moreprofessionalism and ethics of old skool business owners this is it! They were able to get my car in the same day I called And finished it same day. No run around. No inflated charges. just great service at great prices!

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

I had an oil change one week ago at the Henrietta site and have traditionally been told about the…read morebrake condition During oil changes. No concerns were raised and I proceeded to drive to Boston a few days later. When I arrived in Boston there was a deep grinding in the brakes and my car needed immediate attention. I was told that two brakes were shot and the other two were at 1-2 mm. A brake caliper also needed replacement. I am incredibly disappointed about the missed call when my car was seen at Subaru, and the subsequent risk of driving the car with compromised brakes.

A friend recommended this place when we were looking for somewhere honest to get our annual…read moreinspection done. We've now had our car inspected there twice, and also had some repairs done there. They are very honest with the inspections, they tell you what is wrong if anything and let you know if it is urgent or just something you should do sometime soon. They let us know that our brakes were getting to a point where they should probably have work done on them soon, and we scheduled that a few weeks later. For any work or inspection you bring your car in first thing in the morning, then wait till they call you to let you know it is done. You can't make an appointment at a specific time. How long it takes varies by how many other people got there first and how complicated what your car needs done is. If you're there without another car to go elsewhere, I suggest you take a nice walk down to the water while you wait.

Great service. Never had a problem getting an appointment. Quick service. Always responsive to…read morequestions. They give excellent advice. I never feel like they are taking advantage of my lack of knowledge. They explain things in a way that I can understand. Prices are reasonable and fair.

I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Our Honda Accord needed front suspension and exhaust repairs. The exhaust repairs were good. The…read morefront end suspension and alignment "repairs" were horrible. Within days the suspension issues returned and the after less than 3 months the alignment was so off both front tires were shredded and needed to be replaced. Will never take another vehicle there and will certainly not recommend them to anyone.

I never had a problem with anyone or with anything at Carpenters!!…read moreThey have been very honest with me, helped me out with good advice, never pushy, I double checked on prices when I needed new tires with a relative who is a retired master mechanic and he felt I was given the right amounts for the tires and labor and the best option for my vehicle,etc!! they even solved and fixed an issue that I had for two years with my Chevy Equinox!! The dealership couldn't even solve the issue, they charged me and gave me a bogus reason as to why I was hearing what I was hearing!! Too notch business!!!!

BEWARE!!! They will rip you off!! The owner Brett is a real piece of work. Rudest person I've ever…read moremet. All they do is create more problems for your vehicle! Don't give them your vehicle to be worked on unless you have a lot of money to throw away!!!! I wouldn't even give them 1 star but it made me.