I went to this 76 station on Alamo Road in Vacaville, CA, this morning at 7:15am to get gas on my way to work and requested assistance as a disabled person. When I pushed the disability help button, I saw the clerk look out the window and he ignored me. Since I am an amputee and do not have a right leg, standing and pumping gas is very hard for me. I was having additional problems standing and getting around on my crutches because of everything being wet and slippery from the rain. I was ignored and not helped at all. I am disabled, and still needed help, because no one came I hit the button 2 MORE TIMES! STILL NOTHING!! Being, very upset, I struggled to get my gas and leave because I didn't have enough gas to leave and find a new station, one that would actually help disabled persons. This is NOT right! Something needs to be done. Even though I am only 27 years old, I am disabled. No matter my age, I still should have received assistance under the American with Disabilities Act. The fact that NO ONE WOULD COME TO HELP ME should not be tolerated; I will NOT be going back to this establishment, and I am advising EVERYONE to do the same, no one should have to go through being ignored when they need help. According to the NATIONAL ADA website....(http://www.ada.gov/gasserve.htm)
People with disabilities may find it difficult or impossible to use the controls, hose, or nozzle of a self-serve gas pump. As a result, at stations that offer both self and full service, people with disabilities might have no choice but to purchase the more expensive gas from a full-serve pump. At locations with only self-serve pumps, they might be unable to purchase gas at all.
The Americans with Disabilities Act (ADA) requires self-serve gas stations to provide equal access to their customers with disabilities. If necessary to provide access, gas stations must -
*Provide refueling assistance upon the request of an individual with a disability. A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but is encouraged to do so, if feasible.
*Let patrons know (e.g., through appropriate signs) that customers with disabilities can obtain refueling assistance by either honking or otherwise signaling an employee.
*Provide the refueling assistance without any charge beyond the self-serve price.
THE ONLY REASON I GAVE IT A STAR IS BECAUSE I HAVE TO IN ORDER TO POST THIS! read more