Absolutely loves the place and the staff was super nice. Room was extremely clean, bed was like…read moresleeping on the clouds.

We moved to Hoover in October 2019 to start a church. We opted to rent an apartment for a while…read moreuntil we decided in which area we wanted to buy a house. We were skeptical about apartment living at first, but have been pleasantly surprised since becoming a Wisterian :). The management staff are attentive and friendly. They are always planning events for the residents (well, pre-pandemic anyways). The maintenance staff respond quickly to maintenance requests and they are also kind and courteous. The units are older but well maintained and some have been remodeled. Our unit is a 3 bedroom 2 bath and is a good size for us. In regards to the actual "neighborhood"...it's nice here. It's not loud, you can hear children outside playing, but that's a good thing! No loud music, I don't think I've ever seen the police called out or any really situation requiring intervention. It's a nice play...I'm really glad we landed here for a while.

I have been living here for 3 years now. I absolutely love living here and I do not plan on moving…read moreuntil I am ready to buy a house. The owners are so friendly and prompt with any service requests. I would highly recommend renting here, especially if you plan to stay long term. There are tons of long term renters.

18 months ago, I was referred to Dewberry Downs by a co-worker. Living there has been an absolute…read morepleasure. It is spacious, affordable, and centrally located to Hoover and Birmingham. While I was skeptical about living in a split-level town home, it was the best decision I've made. The community is beautiful, and the staff have been nothing but helpful. Since moving in, I have had issues with my air conditioning and my upstairs bathtub leaking. Both were resolved quickly and professionally. While the apartments aren't brand new, they are well-maintained by management who has an investment in the community. I can't recommend them highly enough. A+++!

Tinkerbelle and I love living here. Very pet friendly. Excellent neighbors. Saline pool is awesome…read more Management and maintenance staff are amazingly attentive. At first I thought the location was a little remote, and it is in all the best ways. VERY close to the west end of Lakeshore thus close to everything.

This place is wonderful. I absolutely love living here. Very quiet, family friendly, resort style…read moreliving. Ashby at Ross Bridge is a must see if you're in the market for a really nice apartment for a reasonable price.

Mery reached out to me after I posted an online apartment help request, and I'm so glad she did…read more Even though I'd lived in the area before, I didn't know much about the apartment market. Mery was incredibly friendly, and went far above and beyond in providing outstanding customer service. When I stopped by her office. Her knowledge of local apartments was impressive. Amazingly, the very first place we toured checked every box, it met all my requirements, was under budget, and even offered more than I expected.

Helpfull staff, Jay helped me find more affordable pricing and guided me through the processread more

REVIEW IN REGARDS TO our move-out process from 10207 RETREAT CIRCLE Retreat at Greystone. My son…read moreand I vacated the apartment on March 17, 2025, after fulfilling all contractual obligations, including the payment of the required deposit. We took every precaution to ensure that we met the expectations outlined in the lease agreement and left the apartment in a clean and orderly condition. It is worth noting that, despite these circumstances, my son and I were denied our full deposit. I find this decision to be deeply troubling, particularly given the context that the damage in question was caused by contractors employed by your company. As part of the repair process, the contractors created holes in the walls to assess water damage using moisture detection tools. Unfortunately, these holes were left unaddressed and not repaired before our departure. We believe this charge to be unfair and unjust, and I kindly request a reconsideration of the decision to withhold our deposit. Additionally, I would like to highlight a series of difficulties my son and I faced during our residency at Retreat at Greystone. These include: Water Damage Incident: Last year, the sprinkler in the master bedroom bathroom malfunctioned, flooding our unit with water mixed with red dirt. This caused significant damage to my son's personal belongings, including clothing, shoes, office equipment, and furniture. My son and I had to clean up the aftermath ourselves. We didn't have RENTERS INSURANCE FOR OUR THINGS. Health Concerns: My son was diagnosed with a sinus infection caused by the constant exposure to airborne particles from large industrial blowers that were placed in the apartment to dry out the flood-damaged areas. Despite his discomfort, he did not inform me immediately out of concern for my own well-being. I ask if possible that Retreat at Greystone pay for one room Hotel for us to share to avoid the exposure of the particles that caused my son to not feel well but you said no. But later offered us your MODEL APARTMENT THAT YOU STATED DID NOT HAVE INTERNET SERVICES THAT MY SON NEEDED TO CONTINUE HIS REMOTE JOB FROM HOME. SO WE HAD TO LIVE IN OUR APARTMENT AND ENDURE FROM THE TRAGIC EVENT THAT WAS VERY STRESSFUL. Disrespectful Treatment by Contractors: Throughout the repair process, we experienced significant disruptions and disrespectful behavior from the contractors. Despite multiple requests for a contactless communication arrangement, due to my son working remotely from home and other contact with contractors that ended bitterly. THE contractor ERIC disrupted my son's work, and in some instances, caused unnecessary delays. THE contractor ERIC even attempted to have my son assist in moving carpet, which was an unreasonable request given my son's remote work obligations. I HAVE FOOTAGE FROM OUR HOME CAMERA. Unprofessional Behavior and Security Concerns: On several occasions, contractors arrived early AS 7 AM in the morning without proper notice. I was forced to contact law enforcement due to rude demeanor. On one particularly distressing occasion, contractors refused to leave the apartment after hours, forcing me to call the sheriff for assistance. BUT the contractors did not leave as the Sheriff asked them at my request but I had to call the Sheriff back to go again letting them know I ask for contactless communications and this is my second attempt to remove them from the property so me and my son can enter. That our home security camera showed that they were still in the apartment after the first attempt to get them to leave. DISREPECTFULLY, the contractor unplugged the camera that was unnoticeable on the fireplace. Moreover, contractors repeatedly unplugged our security camera without explanation, which further heightened our concerns. And as reported to the Office left our door unlocked upon their departure. Given these numerous issues, I am disappointed by the lack of respect and professionalism shown throughout this process. It is especially disheartening that, after all the challenges we endured, we are now being charged for damage that was caused by contractors hired by Retreat at Greystone. I respectfully request that you review this matter and return the portion of the deposit that was unjustly withheld to cover the cost of repairs for the holes in the walls. These holes were caused by Greystone's contractors during the water damage assessment process, and I believe it is only fair that we are not held financially responsible for their actions. Thank you for your attention to this matter. I trust that you will take the appropriate steps to resolve this issue and ensure that our concerns are addressed. I look forward to a prompt and fair resolution. ENCOUNTERING JORDAN IN THE OFFICE WAS LIKE ENCOUNTERING AN UNSEEN ENEMY. EVERYTIME. IT WAS VERY UNPLEASANT. EPHESIAN 6:12. SHE IS ONE OF THE REASONS I HAD TO MOVE. THE OTHER WAS THE NEIGHBORS. ESP. THE ONE WITH RED TRUCK FROM SOUTH CAROLINA. THANKS.

Jordan was great!…read more She gladly showed us multiple units, was knowledgeable, and warm and welcoming! Ultimately, we didn't lease here but when we're back in the market, the Retreat at Greystone is at the top of our list--the units are very nice and at a great price point, amenities are sweet, and staff are friendly!

There have been multiple car break ins, maintenance stealing from apartments and a truck being…read morestolen in the middle of the day all within the past few months. The front office staff is very rude and uptight, they do not care about anything, always on their phones and seem annoyed anytime they are asked about anything regarding their job. DO NOT MOVE HERE.

I've lived at this apartment complex for a few years but this past year has been awful. They have…read moreallowed BLACK MOLD to grow in my bathroom after I've put in multiple maintenance requests for the mold and for the ventilation fan in the bathroom. As I'm writing this, the mold is still present. They have also decided to start allowing garbage to pile up at the dumpsters and sit for literally WEEKS. You cannot drive to your unit or check the mail without the HORRIBLE smell of rotting food. They also have lowered their standards for tenant approval. After they opened the pool this summer they immediately started having an issue with tenants leaving GARBAGE and glass bottles around the pool. This ultimately cause the apartments to restrict access to the swimming pool. This used to be a nice complex but it has severely gone downhill in the last year. If you're looking to move into an apartment, you can find a better location, with better standards, for less rent.

Over the past few months, we've had several incidents of unauthorized individuals entering the…read moreproperty, stealing packages, and breaking into vehicles. While we are supposed to have an on-duty courtesy officer, I have never seen one, and I've lived here for three years. Due to recent events, it seems a request was finally made for additional patrols, as I've noticed Hoover PD around the property between 2 to 3 AM when I return from work. This is a serious issue that is affecting our community. The two individuals who previously left comments are not misleading future or current residents; they are simply warning others about the ongoing problems. If you become a target of these incidents, their comments will serve as a reference. This is genuinely happening on the property where we live. It's worth noting that one police officer does live here, however, he is not the courtesy officer. I am just saying I see him around the property more than the actual courtesy officer. In addition, the issue of pet waste has become increasingly problematic. I find myself, at times, picking up after other residents' pets and reporting the problem to management. Unfortunately, it seems to be ignored because it doesn't directly affect them. The twist is that management knows exactly which residents are responsible because I've reported the apartment numbers and the types of dogs. It seems no one is concerned about the risk of disease or parvo, whether for themselves or others. I'm refraining from posting photos because, as pet owners, we all know this is a widespread issue. If you need proof, just pick any random day and visit our dog park. But what do I know? Lastly, the maintenance of our grounds and the quality of work done by outside vendors need serious attention. From poor landscaping to subpar painting inside the apartments, the work is often incomplete or poorly done. Additionally, vendors leave trash, such as waste in dog bins and cigarette butts, scattered around the property. We all work hard and strive to improve ourselves, and it's frustrating that we're paying for what is supposed to be a "luxury" apartment community. The property, maintenance staff, residents, and vendors all have a responsibility to uphold the standards we were promised. Let's work together to maintain the quality of our community. I do not need to email MAA about these concerns because we want results, not empty promises.

We have been here for over a year and we are very impressed. The office is always willing to help…read moreand answer questions I know they hear 10 times a day. We had a few issues with faucets and people smoking in the breeze way(the courtesy officer and Hoover PD took care of that quickly)the great maintenance team Tried to fix and didn't so what did they do? Replaced bathrooms with new ones. Very courteous and respectful. It gets a little dark at night and can use more lighting around the cars but the pros definitely out weigh the cons. And the security is top notch also. One call to the office about a "situation" and a few minutes later 2 patrol cars and the onsite cop was on it. Very pet friendly but with strict rules on barking dogs which is a good thing. Safe enough for kids to ride on bikes and older people to walk at night. Great school system and gym. For the amount you pay a month take advantage of the great amenities but also take responsibility for them. They belong to you so if you see something bringing down that value, say or do something to maintain it. Thanks Birchall and to all the good neighbors.

*the craziest part is that I lived here 3 years ago.....and they never heard a peep from me, but…read morenow they are acting as if I'm difficult because this time I have experienced significant issues living on the first floor. 8/7/25 Was planning to just move on and not leave a bad review but tonight has been awful 8/7/25.....Living here is a nightmare!!!!!!! This isn't the only issue I've had here. Steer Clear!!!! Apparently, it's known that my neighbor above me has a visible crack in her bathtub for over a month now and maintenance has not remediated the issue so I'm dealing with this tonight when I'm trying to get ready for bed and go to sleep because I have work in the morning. Update* 8/10/25: The front office staff has no empathy towards you when you have an issue, and the Property Manager never responded to my emails or reached out after this ordeal. I had to spend hours cleaning up afterwards (after I had only gotten 3 hours of asleep due to the issue) and no assistance was offered to clean or reimburse me for the extra cleaning supplies I had to purchase specifically for this. The leasing agent also lied to me and told me that maintenance didn't know my neighbor had a leak in her tub, which is funny, because the maintenance man asked me a month ago if I thought my neighbor had a leak in her tub (the first time I had a leak), and he went to ask her when he left my unit. He never returned to update me, he didn't update his notes (which is why it happened AGAIN), and also neglected to tell me that DIRTY BATH WATER had been leaking into my unit so that I could make the proper effort to sanitize my unit. Update 8/11 Keyana has sent me an email shifting the blame to me although I had no knowledge until Thursday night that my neighbor had a crack in her tub...however some of the maintenance team was aware Thursday August 28, the leak has occurred for a THIRD time. Thankfully I wasn't sitting on the toilet any of the times this happened as the vent that's leaked is right above the toilet. All appliances in unrenovated units seem to be the originals from when complex was built and my mine had black sludge in the filter Package delivery is a consistent inconvenience as things will be placed in other buildings and sometimes in the common areas up for grabs. *there will be dog poop and unidentifiable liquid in the hallways...you can be having a good week and off guard thinking "oh it's not so bad here" and then one day step into a smelly puddle or spit in the hallway.

Easily one of the nicest places to live in Birmingham. The premises, the management, the location,…read morethe cleanliness and maintenance. Everything is consistently what you would want in a living accommodation. Apart from what can be easily seen in a walkthrough, the management made such a great impression over the entire course of the year that I was there before moving out of town, and continues to do the same for the people I know that still live there. Everyone in the office was always so kind and understanding when situations arose and always did everything to ensure the best possible outcome in every situation, not just the best outcome for themselves. You could tell they cared about you. I worked with Melissa most often, who is just the nicest and friendliest person, but everyone there in the office makes you feel welcome and at home. Maintenance has truly great employees that take care of things quickly, seamlessly and are all around good people. If I return to Birmingham and plan to live in an apartment, I won't have any need to look around. Parc is a gem and I would come right back for another year in a heartbeat. It's not always easy to find places to live where the management treats people as well after they've signed on the dotted line as they did before, so I just want to make sure to let people know that this is one of those businesses, that it should be at the top of your list, and choosing to live at Parc will be one of the best decisions you make during your time in Birmingham.

If I could give them zero stars I would, we chose to stay in a townhouse for three months while our…read morehouse was being built. Upon arrival it was obvious they don't do maintenance or clean the unit. The carpet was also old and very dirty. Food on pans, AC filter had not been changed in God only knows how long. I think the pictures speak for themselves. I would never recommend this company to anyone. DON't STAY WITH THEM!!

The apartment smelled badly of pet urine.read more

No readers here no execution on multiple requests cobwebs everywhere spiderwebs everywhere front of…read morethe entrance looks nothing like the back I get to walk out my door and see how I disgusting environment this is for $1500 a month

I LOVE living here. The prices are fair, the employees are sweet, knowledgeable, and always…read morehelpful. Seriously, my ONLY complaint is that the closet space is kind of lacking in my one bedroom apartment (only one walk-in that connects the bedroom and bathroom). The kitchen pantry is also the laundry room which makes things kinda tight and awkward when you habe to store your mac and cheese next to the fabric softener, but I digress... There's a nice swing set gazebo and a super cool dog park just a few feet from my apartment. One of my favorite things to do in the morning when I get home from work is to go to the swings and kinda meditate a little when it's calm and quiet around me. There's a beautiful pool area and clubhouse for events. I also love the kids play area! The grounds are beautiful and maintained very well. All of the residents I've met here have been nice and very respectful. There are a lot of doggos, which I LOVE, and their owners actually clean up after them. I live on the bottom floor and I have had no issues with noise from my upstairs neighbors. The staff does cute things for resident appreciation during every holiday and just randomly throughout the year. They're all so kind and make coming home so welcoming! I also love that they do things to help the community. Toy drives during Christmas, coat and canned food drives, blood drives with the American Red Cross! It makes me happy to know how big their hearts are! One of my favorite parts about living here is the valet trash service! They pick your trash up from your doorstep. How amazing is that?!? They also just added Amazon Hub Lockers next to our mailboxes so that residents can pick up their packages 24/7. Amanda in the office is AMAZING. She really helped me out when I was first searching for a new place and made me feel safe and confident in my choice to live here. She is always available to help and answer any questions I might have. She always has a beautiful smile on her face and hugs me whenever we see each other. She really is a blessing.