Love stopping in here when I have time. Basic oat milk latte or any of their concoctions are so…read moretasty. And the girls are very friendly

I want to start by saying if I could give zero stars I would…read more.... I've always had great experiences with Bad Ass Coffee... especially at the Rancho Cucamonga location, where the staff consistently goes above and beyond. Because of that, I had high expectations for this Hesperia location. Unfortunately, this visit was farrrrr short. I ordered two drinks; one with whipped cream and one specifically without. When the drinks were prepared, the one that was supposed to include whipped cream didn't have it. At no point did any staff member mention they were out of whipped cream. When I asked about it at the counter, I was met with a dismissive response: "Oh, we're out of whipped cream for the day." There was no apology or effort to make it right. What made the situation more frustrating was overhearing staff offer alternative options (like cold foam alternative) to customers right after us due to the same issue. That option was never extended to us, which felt inconsistent and unfair. Additionally, the overall atmosphere was uncomfortable. The staff's behavior came across as oddly secretive and unwelcoming, especially when my sister and niece arrived. It felt like there were unnecessary comments and attitudes directed toward us, which made the experience even more unpleasant. I believe this location would benefit from additional training in customer services. Particularly around communication, consistency, and treating all customers with equal respect. At a minimum, situations like running out of an ingredient should be clearly communicated, along with an apology and an alternative option offered to every customer. It's extremely disappointing to see this level of service associated with a brand that I've otherwise held in high regard.

So here's to second chances.!!! An update on my review. I am so glad I came back. Samuel, the…read moreowner, is the best there is. Thank you for going above and beyond to make this a good experience. The plantains were perfect. Just the right amount of ripeness. My son loved the fried oreos. My partner and nephew enjoyed the churros this time. And I took home a salvadorean quesadilla for my friend. She said it had good flavor. Overall I recommend you try it for yourself. They have champurrado and atole de nuez too. I tasted it and great flavor. Not thick enough for my liking but the flavor is very good. You can definitely come and enjoy your dessert in a happy, calm environment.

Decided to come by since we were craving churros. We just got the plain for now, ate them there…read more The two people there were helpful, friendly, and service was fair. Pricing was reasonable and the churros themselves weren't overly sweet, which I can appreciate. Someone had walked in there getting churro sundae. His order was loaded with toppings! I regretted getting ours plain. Next time I'm trying that. While I had been waiting for my order I saw that you can order online for pickup. Might try that too.

They have the best location in the high desert. It is located by the hospital and they are catering…read moreto nurses, doctors and patients. I usually drop in and grab a smoothie. Their smoothies are always delicious. Their service is always great. It's a small little shop but they do have seating areas, If you just need to take a quick break there's everything to love about this location. and they have a lot of different viral snacks.

I ordered a matcha oat milk w/ cream foam, however, it didnt taste matcha at all, and i would just…read morecall it a milky drink. Besides, staff didnt attempt to make contact when I stepped in, though there was only another customer in the shop.

Definitely recommend the coffee. Absolutely the best. Best in the high Desert Fast and easy to…read moreorder. Can't wait for your coffee shop to open.

I placed an order via IG. It was fast and easy. Pick up…read moreservice was pleasant as the owner was well mannered. The drinks were AMAZING. I ordered the strawberry refresher and the churro cheesecake iced coffee. Better than Starbucks out of this world.

Best coffee ever! I really recommend to any coffee lover…read more And she's also the sweetest!

Hands down best coffee in the HD come check them out! The service and quality is absolutely on…read morepoint! Thanks

Worst employees ever!! Rude. Oh my gosh Rude!! Will NEVER stop here again!! We were totally…read moreignored. Never took our orders inside. Or acknowledged us.

I asked for two water cups to fill my water bottle for the day the person in front of me got A…read morelarge one I got two tiny ones only filled my bottle half way

Staff is so nice and attentive. My order is always correct and the drinks are so good. Definitely…read moremy favorite coffee spot!

My Mom and I just went to grab a coffee before I washed my car. There was no one in line so we…read morethought, PERFECT. Sadly we were wrong. We ordered 1 hot coffee. We get to the window and we are waiting and noticed the cashier standing at the window with her back turned to us so we continued just talking casually then notice it has been 10min since we had been waiting. So we look and see that the cashier is still standing at the window with her back turned. We look around her and there isn't much movement, just the employees talking to each other. After about another 3 to 4min she opens the window and we nicely say, we were wondering if all was ok because we have been waiting for a longer than usual time for 1 coffee. Her response was that they are very busy all the time but there were no customers in line or in the shop. Possibly online orders but why she didnt pop her head out to give us some kind of uodate, I dont know? We get the coffee and my Mom takes a sip. The temp of the coffee was luke warm so it had clearly been sitting. Im not sure why they let us sit for so long then gave us a luke warm coffee but we will not be returning to this location. She also did not ask for my Moms phone number so she could get points. Paying what we do for coffee, this was really dissapointing.

Cute little boba shop. love the oolong milk tea! Also surprised it wasn't sugary which is just how…read moreI like it. This is such a cute cup if you don't finish your boba you can always store for later. Kinda want to try the fried tofu next time I come!

It's such a cute little spot. I got their Thai cloud milk tea and it tastes creamy and sweet! Their…read moreboba is alright, wish it could've been sweeter but overall it's a nice boba shop.

Recently went to the a Hesperia location on Ranchero Rd. The matcha and the turkey pesto sandwich…read moreare amazing. Thank you!

Love their items, their service is sloooow. Never go inside or do a mobile order if you're in a…read morehurry, only the drive thru. Not once has my mobile order been ready when I tried it and I've been told by one of the girls that they don't start the order until you get there. Then why bother ordering ahead? It won't save you time. Food and drink items are good and I have zero complaints there. Just...work on service.

I love the boba tea from this place! I always try to find healthier options since I'm a bariatric…read moreperson with a gastric sleeve, and I don't limit myself -- I just choose better. And this spot is definitely one of my favorites. Favs: Rose and Lavender Black Tea I get 25% sweetness and always switch water instead of milk -- it feels lighter for me I also like it sweetened with agave.

Me and my bf got the boba thai tea mine was delicious his tasted like pure sugar and no tea. We…read morealso ordered orange chicken and fried tofu. The fried tofu looked like it was reheated and not made fresh. It was hard to eat as it was hard and chewy! Do not recommend the food or Thai tea. Definitely better spots in the HD! Also the service is weird they have a pickup window and order area and somehow noticed people picking orders near the ordering area... idk Somehow i also got my order last even though I was in line first and ordered thru the order screen. Very confusing experience.