I booked a massage and a facial and left in tears. When I first arrived, my facialist was on her phone and explained her ongoing drama. Apparently her friend's dead beat boyfriend is staying with her and it was frustrating, which, fine, we all have days. She then continues to text then doesn't wash her hands before filling up a tub with water. I should have left at this point and I don't know why I didn't. Anyway, she continues to do my "facial," a light cleanse, stopping partway to check her ringing phone and text. Then she puts me under the steamer, full-force for over ten minutes while she continues to text. After an eternity she starts doing extractions with her hands !! I have acne and I've gotten dozens of facials and have never had anyone extract with their hands, or try to pop cystic blemishes, especially those in the "danger zone." After a while, she stops the facial and says my skin is too "full" and dry to continue (after 20 minutes, nearly 15 of which were spent steaming). I tell her it's dry because she left me under the steamer for ages. She tells me I need to see a doctor and she can't finish, I explained I am seeing a doctor and on medication, something I had told her several times before . She then tries to put moisturizer on my skin without cleansing after the extractions !! So she spreads bacteria all Over my face and doesn't think to clean. I tried to explain but she didn't listen and then slathers me with a moisturizer that begins to sting because she had just tried to extract my face. So I start crying from the pain and ask to rinse the moisturizer off my face and I try to leave. I go upstairs in pain, crying, and the cashier refunds my massage but not the facial. I'm at home now and my whole face hurts and it is inflamed and looks horrible. I haven't been able to stop crying and I am just horrified with this experience. Please, spare yourself the trauma and stay far away from this place. read more