Ive written and taken down so many reviews because they were written in fustration and i wanted to keep giving chances because they are a new business and teenagers but this is ridiculous
Important information: For diet reasons i only ever really get a sugar free energy with sugar free syrups. Occasionally ill get a small chai and do whatever possible to minimize sugar content.
First issue: they are very slow which i will give grace on because they get really busy. But the amount of times they have tried to hand me someone elses order is getting ridiculous to where they really need to do more training there.
Situation one: this happened about a month ago. My husband worked hours later then normal and on the way home he stopped at ashland for 7brew. I put in a mobile order and i tend to change up my drink flavors sometimes so he didnt really question when he got a frozen coffee type drink until he was on the highway back home, tried what he thought was his coffee, realized it wasnt and called me to see if i ordered him something different accidently. I didnt they just gave him someone elses order completely. Since he is really picky on coffee he didnt drink any and since they were both filled with sugar i didnt drink either. We went back a few days later, they said they would remake the drinks for free and proceeded to use my free drink coupon i had to cover it. I went back at a later date when i realized thats what they did and they made me a free drink and apologized.
Situation 2: basically the same as Situation 1 but they gave 2/3 drinks that i ordered to us. The 3rd drink i have no idea what it was but it wasnt sugar free so when we were in ashland again they remade it for me and made it right.
Situation 3: i ordered a large drink, they brought me a medium i said something and then i watched them transfer the drink into a large cup and add more ice and bring it back out to me.
Situation 4: bogo day. I didnt put in a online order like i normally do and i went up and ordered. I ordered a SF (sugar free) large 7energy with extra SF coconut, extra SF vanilla, extra SF strawberry and then a large SF 7energy with extra SF Brewfrost. I confirmed multiple times that she had it down as sugar free energy with all SF syrups but extra of the syrups for more flavor. She confirmed multiple times. Ill attach a picture of what she had it in as. I also confirmed as they were handing me the drinks that they were sugar free to which they said yes. I do this because of the amount of times they have messed up. I later found out how she put the order in when my sugar skyrockted. Ill also add a photo of what my order should of looked like.
For people who cant test sugar contents and only find out when things rise this could really end up in medical emergencies and they need to retrain their staff. read more