Inefficient administrative staff lacking experience and professionalism. Avoid this business.

Friendly but by far the most excruciating cleaning I've ever had- my gums were sore for more than 24 hours despite him telling me my teeth were very very clean. Scraped so hard on my teeth I swore they were going to get chipped. read more

I would give 0 star if it's possible. The place it's a mess. I schedule a root canal, I was in pain, but I waited 3 months for my appointment. In the day before my appointment they called me saying the doctor had Covid and they had to reschedule me. Again, 2 months later I had a new appointment, I called to confirm the day before, my husband called 1 hours before my appointment to confirm, everything was ok... so I left work early, and I was in my way there... and they called 30 minutes before the appointment to say the doctor was leaving cause the was feeling sick... AFTER A 5 MONTHS WAIT, THEY CANCELED 30 MINUTS BEFORE MY APPOINTMENT. Still I went there, I couldn't believe it. I was in pain, my teeth were opened in that point, I was in so much pain... and they didn't care. In that point I lost my mind there, cause this place it's a mess. STAY AWAY FROM THIS PLACE! read more

WARNING!!! DO NOT waste your time with these people. They are horrible. Apparently, when they have a scheduling error the patient is the one they choose to blame and SHAME. My wife missed a single appointment and she actually canceled the appointment in question way in advance. They also claimed she had missed a different appointment yet she was there and they gave her antibiotics! None of this stopped them from sending threatening and egregious letters in the mail and leaving rude phone messages trying to shame her for their mistakes. Rude, Impolite, flat-out horrible customer service. DO NOT USE THIS DENTIST. There are hundreds of options in Worcester and across the state that don't use strong-arm tactics with the people they are supposed to be caring for. The definition of deplorable customer service and patient care. read more

I was Always in the Impression that they do have Human Ethical practices. Mary the Hygienist very Good.Everything Changes went I was referred for two Root-canals, 5/16/2023 after That I was in so much Pain for Almost Month and never gave me a follow up to make sure I was WELL HEALED" I Have made So many phone calls emails in order to be seeing till 6/13/2023.They gave me to much antibiotics, Ibuprofen, Also I was Told that my sinuses was BAD" also I took Allergy Medicine, etc.The Pain went more extensively Lumps Growing around the Root-Canals and Their Endodontics Continue Sayin g I was well HEALED'' Finally I went to second Opinion to Other Endodontics and found the She Broke one Tooth and Not Finished the Root-Canal in the other Root-Canal. DUE to Her Dishonest Practice; I been very Sick Infection got spread and I was very Ill. PLEASE be Careful going to this Dental practice, because what I'm dealing with my Health Right now; I don't wish anyone to Happen. Note: 64 Highland Dental Please Reimburse whole amount to my Insurance and my Deductible. read more

My 18 year old son went to 64 highland dental for an initial consult due to tooth pain ( which has now completely spontaneously disappeared) he saw Dr Amir kasouha who after X-rays and exam told my son he needed a root canal or an extraction because his tooth was fractured. I naturally being his mom insisted on getting a second opinion . We then went to see a very well established dental office and worth every penny fir the second opinion ( we currently have mass health and had to pay out of pocket) . The second after review of the X-rays and examination : there was NO FRACTURE ,NOT EVEN A CAVITY! Apparently 64 highland dental also coincidentally has a root canal specialist right there on staff! I have read other reviews of 16 year olds and younger getting root canals as well . Also- on the day this occurred I called ti ask for the records for a second opinion , they didn't answer it took seven tries ! Then when they answered gave me a hard time , with procrastinating and excuses ' I'm the only one here I have to answer phones, help customers.... 'so I can't email them today . I finally said I will come pick them up. The front office girl said ' we close in a half hour ' I said no problem. We drive there and she had closed up fifteen minutes early! We could see her inside with the lights dimmed ! BE WARE if you want an honest opinion and you want to keep your teeth! This office loves mass health and I feel in my opinion that they are fraudulent vultures preying on naive people! Always get a second opinion especially if you go to this office! read more

Eh. The hygienist and dentist both seemed okay. But on my way out during my first visit, an "office manager" called me into an office and said, "You're missing lots of teeth. Have you considered getting those replaced?" So odd and upsale-y. Dentist visits shouldn't feel like a negotiation or sale--it's a medical service. And what's really ridiculous is that she didn't know what she was talking about anyway; the teeth I'm missing were removed by a dentist on purpose to make space in my crowded mouth...there's no room in there for replacements! Just strange and unprofessional. Luckily I moved out of the area, so it's on to better choices than Worcester has to offer. read more

I had an amazing experience! The staff was super friendly and attentive. My extractions went smoothly and the doctor even communicated with me over text after the surgery to make sure I was doing ok and gave me tips on how to care for my stitches. The nurses were friendly and sweet and made me feel comfortable the entire time. I was surprised because I'm used to getting bad service with everything regarding healthcare. It was a relief to finally find a place that actually cares about people. Very positive experience! read more

Wish I could give you 0 stars! Customer service was so bad. I was contacting for a dental cleaning checkup. While was checking for available appointments, the guy on the phone was like "this is the only appointment I got, do not ask more" LOL. Immediately cancelled at pleasant. I don't know who you are but watch your lil mouth especially when you working at the front desk. read more

I have had great experiences both times I have come here. Was looking for a local dentist. They are very straightforward about cost which was great for me! They don't wait till the last minute to tell you what the work you are having done will cost. The hygienists are super sweet and so is the dentist (I can't remember her name!). I strongly recommend coming here! read more

Highland Dental. 64 Highland St., Worcester, MA Love it!!! Dentist that worked on me; Dr. Adam Darvish I finally found a honest dentist!! Feeling awful, pain in tooth and gum. Calling dentists, all scared 'what-ifing' too much. A few dentists I contacted were rude, kind of heartless. I kept calling different dentists and searching on the internet trying to find someone that twill check my teeth 'today'. I decided to try Highland Dental after the receptionist on the phone seemed nice, respectful, caring. The dentist (a very young man, looked to be straight out of college) allowed me to walk in and get a x-ray. Only had to wait about 10 minutes. He discovered that it is sinus congestion and 'middle age lady' hot flashes causing the pain. I have noticed that the pain rarely occurs when not having a hot flash. And it travels to different teeth, but mainly on upper left side. Could not be sure if it was the tooth or the gum causing pain. This young man knows more about a lady's circulation, nervous system than many older doctors, and myself. He described how the blood flow... during a hot flash moves through the body, head... (I have heard that the nervous system and energy flow is also involved.) The dentist described how the sinus nerve is near that upper tooth nerve which has a filling. The filling is ok. No cavity. There is also a missing tooth (pulled in past) beside it and I suspect that chewing on the gum irritates the condition/nerve. The skin on gum is torn a bit. Dentist said the missing tooth can affect the nerve position 'or something like that, doctor/technical stuff explained'. But; its harmless. Such a relief to know what's going on. Now can relax. Been feeling sickish lately, and the fear of on and off what I thought was a cavity aggravated the sick feeling. Since the airport opened in Worcester, MA; sinus problems occur. I knew I had sinus for months, but kept brushing it off. The xray revealed it. I had this condition in the past in this city. Strangest air. (and water) Clears up when stay in a different location of Massachusetts; by Ocean, Boston or Spencer, Brookfield... I moved to Worcester years ago to be near my Mom and Auntie, entire family. Mom has gone to heaven as of last year. Auntie doing fine. Maybe will move permanently back to South Boston or Hampton NH. Ocean air! Salt water. I used a 'relaxation technique' to calm down and get into the dentist chair. (Which is hard most times due to neck injury 'caused by a corrupt chiropractor'). This dentist was very kind, understanding, allowed me to sit pretty much upright so my neck would not stiffen up, I would not get dizzy. My faith in doctors has returned. He is so nice! No arrogant, no egos. Just a real human being out there working for humanity. He did not try to sell me unnecessary things (such as mouth guards, antibiotics.... Root canals...) This is a honest dentist! There ARE good guys/ladies out there. Building has a handicapped ramp and office is on 1st floor. Entire atmosphere is conductive to relaxation and quickly solving the patient's condition. Took my insurance! Humana! No bill! I was ready to pay with MasterCard when I did not notice Humana on their online list. If you are not sure if they take your insurance; they may; so walk in. They also have online Internet forms; I was able to fill and print out at my home. This saved time in the office. 2 dentists from a different area of Worcester were going to use my credit card to pay for x-ray, filings... Highland Dental saved me a lot of money! Insurance paid entirely! UPDATE: Dentist again helped. I did more investigation and found out our building has toxic chemicals... Doctor advised moving. I got a new place to live. UPDATE - Aug-Sept 2017; That same tooth; I wish Highland would have refilled the old filling. They just said "they will keep a eye on it". I knew that was not a good decision. This year same tooth hurt and I got very ill. Not sure if was from the old filling or sinus problems living on Main str where there is a lot of air pollution... Went to a new dentist and he said he was concerned about the tooth. He took the old filling out and new in. Filled other small cavities. (See my other reviews for new dentist). I am better, but still get somewhat sick sometimes. So it cant be the tooth. Or the infection takes a while to heal. Lost sense of smell. Must be the air in this city, or my neighbor who smokes a lot of 'strange things'. Windows are closed in winter so wont get that smoke for 4 months. I suspect using Mass health, Medicare with Highland prevented him from doing full x-ray and filling the tooth. When I went to the new dentist in 2017; I paid with a credit card. This resulted in all teeth xrayed and new camera technology.., all fillings fixed. Thank you. read more

Wouldn't go to these scam artists again if they paid me too. -Scammers -Bad customer service Run by college girls who have no respect for customer service issues or resolving them. -Incompetent dentist office who second as sales men . This was the only dentist close to me that took my insurance for what they misdiagnosed as a "tooth extraction" gave them my insurance over the phone to make sure they took it. I was told by lindsey the perky college student "office manager" they indeed they did. After waiting in pain for 4 days for my appointment i showed up gave them my insurance card and again was assured that they took my insurance. After an abundance of X-rays were take by the salesman of an oral surgeon who tried to sell me the moon and the stars, i was told that the tooth had to be extracted. On my way out i was handed a printout by lindsey saying that my cost would $72 and AGAIN that my insurance would cover the rest. I was told that they couldn't do it for an additional 5 days. After already waiting 4 days in pain i took the appointment in fear of starting the search for an oral surgeon all over again and waiting for an appointment. Hours later i received a voicemail from Lindsay who empathetically apologized repeatedly for her mistake and that the oral surgeon did NOT take my insurance and that i would have to pay $472 out of pocket plus the cost of antibiotics and a co- pay. I told them i was all set, i was forced to source a new surgeon who informed me that the tooth was simply infected and did NOT have to be pulled. $15 worth of antibiotics did the trick and my tooth was healed within 2 days. The bottom line here is that weeks later highland dental had the audacity to send me a bill for $60 to cover an excessive amount of X-rays and a misdiagnosis. Its only $60 dollars but i refuse to pay because of the point that this was not only their mistake but they were wrong in their diagnosis. I called miss Lindsay who let me explain the story, upon explaining my frustration and expressing that i would not be paying the bill lindsay quickly dismissed me said the call was over, and abruptly hung up . When i initially walked into their office i couldn't help but take note of their luxurious leather waiting room chairs and high end hardwood floors. Its pretty evident now how they can afford these amenities but hey what else would you expect from a dental office located in downtown worcester run by a bunch of college girls. read more

I love this dental office... Staff is always friendly and professional.. easy to get appointment... 98 percent taking i on time... that's always a great overall dental experience every time everyone knows it's not the favorite place to go read more

I went here for a root canal recently. Dr Miller did a great job and the dental assistant Jessica was great. The only problem I have with this place is I was referred to them from Webster smiles for the root canal and I liked this place much better. So I asked them if I could become a patient here since I am not satisfied with Webster Smiles and was looking for a new dentist. The receptions said we don't take referred patients. I said OK but I am not going to see the place that referred me anymore. She said they pretty much ban anyone from being a patient there that has been referred regardless of weather they are being seen by the placed that referred me anymore. That is really dumb. Especially for the fact that I wanted to come there cause I thought they were better. read more

this place is terrible! where should i start-lets begin with the gum snapping audrey who greets you with the smell of smoke-who ever heard of dental personnel who smokes? The place looks high tech in the waiting room but when you start looking around you can tell how dirty it is. The instruments were already open when i got in the room-how do i know they are clean? They try and sell you all different procedures. I went in for a cleaning and they told me I need all my old fillings changed and a few crowns-what the heck. All in all a bad experience-find audrey very pushy and she should use more perfume to try and hide the smell of smoke. read more

I have been seeing Dr John L Miller for the last few months for a minor dental procedure. I had spent a great deal of time shopping around for the best fit. Looking for both value, coverage, and convenience, I was referred to Dr Miller by a close friend of mine who had given him a stellar recommendation and I cannot express how pleased I have been with the good doctor and his entire working staff. The receptionists are multi-lingual, professional and very courteous. They also offer text reminders so you never have to fumble with schedules or appointment cards. I have never had to sit in the waiting room longer than a few minutes before being seen, even if I'm a little early. The technicians are very thorough and quite reassuring the entire step of the way. The ambiance of the place is truly remarkable, a beautiful color scheme and hard wood flooring with a brightly lit and sunny feel greets you as you walk into the lobby. The cheery and friendly atmosphere can be felt the entire way down the hall. Each exam room has its own flat panel television with, get this, attached headphones. So you or, more importantly, your little one can immerse themselves in their own world while Dr Miller and his team make everything better... how brilliant is that? The rooms are spotless and clean, the tools are all vacuum sealed and were prepared right when I sat down, neo-design fixtures highlight the overall modern decorum. The good Doctor himself was very knowledgeable, personable, and easy to understand. On my consultation he walked me through every step of the procedure and even several options that I hadn't even thought of, explaining as well all of the pros and cons which allowed me to make an informed decision which I am so thankful for looking back now. Now here's the best part, while they accepted my dental insurance, they were able to offer me be a bundled package for my procedure that was all encompassing and even more affordable than even what the insurance company had estimated. I cannot express just how pleased I am with the work he and his entire staff have done for me. At the very least, I would highly recommend speaking with Dr Miller personally and see for yourself what makes this office so remarkably outstanding. read more

64 Highland Dental - Bonsaii! - General Dentistry Near Me - Worcester, Massachusetts

I've had amazing experiences here doctors are very attentive, friendly and accommodating, unfortunately I will have to find another dentist because the receptionist I spoke to on the phone was very ignorant and disrespectful. I'd prefer to find myself another doctor then to ever have to have a conversation with such an unprofessional human being. I was very disgusted and displeased by her attitude. read more

I had a cleaning done ended up with a chipped tooth that got infected and had to get pulled out there terrible worst dentil place I've ever gone to my hole life read more

This review is not for the dentists or the care they provide but the staff's poor customer service. I recently relocated to Worcester from Houston for work and was told by my dentist in Houston when I went to get my teeth cleaned that there was a cavity. Since I was in the process of moving I thought to get the cavity taken care of once in Worcester. I tried to make an appointment with this dental office but the receptionist said that I would need a cleaning again from them first before even talking about treating my cavity. She then suggested scheduling me for a cleaning six months later and treating the cavity then, which is unreasonable. Bottom line, inflexible staff that doesn't seem interested in helping or working with the specific needs of each customer. Hope this attitude is not representative of how the rest of the office operates. I was not offered to be put on a cancellation list to come in sooner as the office claims, which wouldn't even make sense if they did. Since insurance will cover cleanings only at least every 6 months and I just had one, they were only willing to wait until half a year later to see me since they insist on cleaning first. Thankfully have since found a more understanding and accommodating dentist in the area. read more

Hygienist was fine for a simple cleaning, but the rules at this dentist seem designed to make you come in multiple times. Best words to describe this office are inflexible and unaccommodating First, I came in January expecting to see a dentist to get fitted for a night guard. Instead, I saw a hygienist, and the doctor wasn't available to take the mold. Okay, maybe that's my fault for not being clear about what I was looking to do, but I've never been to a dental office that didn't have a dentist available for a 5 minute process. Since they're only available on weekdays, and I have a job, I scheduled a night guard fitting for a few months later when I could take a day off work. They also upsold me on a deep cleaning, which I accepted since my insurance covers it. When I called to confirm my night guard fitting, they said that they wouldn't be able to schedule my fitting until after I did the deep cleaning!! I've gotten multiple night guards over the years, and I've never heard of such a rule. That was over four months of waiting to get a simple product, and now I have to take multiple days off of work?? Long story short, I don't see how anyone with a day job can see these dentists given their hours, complete lack of flexibility, and weird rules that keep you coming back over and over. I guess they're fine if you don't work 9-5, but I'm now looking for a dentist that appreciates that patients have busy lives too read more

Scam artists. They tell you everything checks out with your insurance but then send you a bill for hundred of dollars. They are really nice to you on your first visits and I was hoping that I had found the 'one'. However, work was not done correctly and they dupe you into thinking they are affordable. read more

I brought my son to 64Highland Dental at first for a second opinion. I ended up switching dentists and now 64Highland Dental is the only place we go to for any dental work. Staff at front desk are always very polite and helpful! The dentist was amazing with both of my sons and made them both feel very comfortable. I would highly recommend it! read more

One word, HORRIBLE! I have been a regular customer at this dental office for over 5 years now and lately they have been very unprofessional. I had 2 implants done 2 years ago, one of which broke less than a year later. Also, all the fillings that I have gotten done here have barely lasted over a year. I called today to schedule an appointment to get a tooth filled and they placed me on hold for over 15 minutes, I had to hung up. NEVER ever going to this dental office again!!!! Potential patients beware! read more

This place has the worst customer service no upper management the front desk woman claims to be the boss of the whole place. Can't believe they could care less about the patients I HIGHLY, recommend staying far away from this place...... read more

I'm looking for a new dentist and called 64 Highland Dental. The person on the other end was extremely rude and unaccommodating. When I eventually got fed up with the attitude, I said "I'm all set, Thank you" and they hung up on me. COOL. read more

I loved my dentist Dr Darvish, he was conservative in his treatment plans, honest, and thorough. All the dentists and specialists left this office in 2018 and now it's a for-profit dentistry scam. The new dentist wants to take out a perfectly good crown and replace it and offered a bone graft by his buddy down the street, as well. I was very suspicious to hear I needed any of this because at my last cleaning as this tooth had never been mentioned though the x rays were done 6 months prior. I went to my new dentist office yesterday (my previous x rays had been forwarded) and surprise, that tooth is just fine. 64 Highland Dental has also been sending me the estimate in the mail every 3 months to remind me to come give them my money for dental work I don't need. I went here for 6 years and I've had to move on. Beware and think twice before they tell you need an expensive restoration on a tooth that has been fine for years. read more

Nicest dental practice that I have been to in the city of worcester. I do however have to complain about the lack of parking. There is only a small parking lot next to the building that holds 3-4 cars, and I have NEVER been able to get an available parking space for any of my appointments. I have always had to park on the side street, so this place only gets 4 stars due to a lack of parking. I would however give 5 stars to all the beautiful girls who work there. Everytime I get my teeth cleaned I find myself surrounded by starlets. read more

Looking for a new dentist ? this is your place ! front staff will always greet with a smile,Which is very welcoming. Office always smells good, and its nice and clean. Dr. Bruneau is amazing and offers exceptional service every time. The office staff are also extremely accommodating and understanding. My visits there are very pleasant. Thank you 64 Highland Dental ! read more

I have been here for several visits and have been very happy with the experience. The dentists and staff have been very helpful and the offices are nice and clean. read more

I've had good experiences with 64 Highland Dental since I started seeing them ~2 years ago. Easy scheduling, convenient, and no concerns with the service I have received. I have recommended them to family and friends. read more