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    Little Cottage Company - Little Cottage Company

    Little Cottage Company

    (10 reviews)

    Horrible Service! Even their "expert" Aden said "you might as well go to Tuft Sheds" when he could…read morenot answer my basic question about the product. I don't know how this company can stay in business, but now I understand their 2.2 rating on Yelp.

    I am extremely disappointed with my experience with Little Cottage Co. after purchasing an outdoor…read morebarn shed through Lowe's. When my contractor began assembling the shed, we discovered that 4 boards were missing from the shipment. After contacting Lowe's, I was directed to the vendor, Little Cottage Co., where I spoke with a representative named Matt Yoder. Unfortunately, the customer service I received was unacceptable. Rather than showing empathy or accountability for the company's mistake, Matt was dismissive, laughed during the conversation, and repeatedly minimized the situation by saying, "people make mistakes." While I absolutely understand that mistakes happen, customers should not be expected to financially or logistically absorb those mistakes after spending thousands of dollars on a product. His only solution was for me to personally go purchase the missing lumber with my own money and "send a receipt for reimbursement," yet no clear instructions were provided on where or how to submit that reimbursement. I explained multiple times that I had already paid a contractor for a scheduled installation day, that rain was expected for the following week, and that delaying the project could damage the exposed wood materials. None of these concerns were taken seriously. What disappointed me most was the complete lack of professionalism and customer care. I even requested to speak with someone above him or obtain corporate contact information, and he refused to provide it. I rarely leave negative reviews, but consumers deserve to know what type of customer service they may encounter if issues arise. The product shipment was incomplete, and the handling of the situation afterward was even worse. I cannot recommend Little Cottage Co. based on my experience.

    61 Surplus - nonprofit - Updated August 2026

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