We have had 505 Clean Queens for almost 2 years...doing the whole house once every two weeks. They never disappoint. The cleaner is always prompt, courteous and professional and the pricing is fair. I would definitely recommend them. read more

One star. Avoid. Choose another company. I paid almost $500 for a deep clean and got a surface clean. Grime in the corners, baseboards barely touched, most of the checklist I paid for untouched. That alone is a bad review. What moved this to one star is what happened after. Read their public reply to my google review below and count what's in it. "505 Clean Queens (Owner) 21 minutes ago Thank you for your post. We welcome all client feedback and want every customer to have an exceptional experience with our team. Over many years we've developed a clear and methodical process to ensure success. We communicate clearly upfront that for the cleaning and partnership to be a success, we need our customers to follow our process and terms of service. In this case, neither of these were followed. Per the terms of service that you agreed to, we are unable to accommodate additional requests outside what is listed on the Cleaning Checklist and we do not handle pest cleanup such as roaches we found. A critical step in the process is the final walkthrough where customers have the opportunity to identify any concerns and have the team address those before leaving. While you attended the walkthrough, you gave the team positive praise but then promptly called the office with a list of complaints which could have been addressed while the team was still at your home. Lastly, constructive feedback is always welcome however dishonesty, personal insults, and berating comments are not. We agree that we are not a good fit for your ongoing cleaning needs. With gratitude and kindness we wish you the very best. Team Clean Queens" They say I made requests outside the Cleaning Checklist. I did not. My entire complaint is that the Cleaning Checklist itself was not completed." They bring up roaches. That is not an accident. It is there so you'll assume I live in filth. The insects were documented by me and my property manager before I ever moved in, which is exactly why I hired a deep clean. They say I attended the final walkthrough and praised the team. I was told the walkthrough had already been done before I got home. Both of those cannot be true. They say concerns could have been addressed while the team was still there. Hours earlier that same day, they texted me asking about my break and when I'd finish work so they could stay longer. I agreed instantly. When I raised problems, the answer was a discount or take another day off work and point out the failures yourself, in a home they'd already been paid to clean. The flexibility only ran one direction. They close by accusing me of dishonesty, personal insults, and berating comments, then wish me well with gratitude and kindness. My feedback was that the baseboards were dirty. That response is deceptive and combative, and it is aimed at anyone reading this, not at me. That is the version of this company you get the moment you're unhappy. Spend your money elsewhere. read more

I've been having 505 Clean Queens come by my home every two weeks for a clean. Up until lately, I would have given them 5 stars. However, in the past month, they have switched to an AI answering system when you call and text them. They have missed two scheduled cleanings and I have to notify them that nobody has come by. They usually can get someone out the next day, but when you are regularly booked for a day, it shouldn't be an issue. A few weeks ago, whomever came to clean couldn't operate the lock box I've had for years. I've never had issues and because they couldn't get it opened, I was charged an extra $100. I think it was user error, but we did get a new box. We had a rocky start too. I had first scheduled a deep-clean and assumed we had everything we needed done. My father was in the ICU and I was spending all of my time at the hospital. They didn't come when I had expected or scheduled and when I called I was frustrated. I was already at overcapacity and having to call and reschedule wasn't convenient at the time. We resolved that issue, but it did cause a rough start. The people who come into your home and clean are fantastic. They always do a wonderful job. I wish from a logistics side they were more consistent. When they miss cleaning your house, you have to advocate and contact them, but if they have an issue, they are quick to charge you. If we have another issue we'll look into other companies. read more

Paid for a deep cleaning and the company failed to meet basic cleaning standards. Dirty baseboards, trim, walls, doors, windows, appliance faces, counters, vents, etc. The home is 1350 sq ft and was completely vacated. The cleaners called and said they were done and attempted to walk through via video call. The video was grainy so i stopped by and they were still working. I didn't hover as i assumed they'd complete the work as outlined in their checklist. When i returned, I found that the job hadn't been completed in the slightest. When we called about the issues to ask for a refund, they reluctantly offered a touch up and said that we should have completed the walkthrough checklist to make sure everything was done. While i can understand that perspective if it was a small item, that wasn't the case with this job. So many things were left undone that I wouldn't trust them to complete the work the second time around unless i was present to monitor things. The company has refused to refund the cost and also refuses to acknowledge that their employees grossly failed to complete the job they were hired for. read more

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This is the most shady customer service I've ever experienced. I requested a quote on Monday to have my house deep cleaned, explained that it is 2 adults, 2 dogs and a 1700 square foot house. I get a text saying when is a good time to talk on the phone? I say Friday. So she sends me a link and tells me to confirm on the link and that we can change it to Friday after I book. I do what she asked. Then about maybe 10 minutes later, I get a text from another number saying that I'm "not a good fit" and that I should find someone else to deep clean my house. I then texted back and asked what about me made me not a good fit. I was not confrontational at all. In fact, I said "just out of curiosity, what makes me not a good fit"? I sent a couple of messages asking. I received no response. The next day, I get an email from Sasha Marsh telling me that my "service has been cancelled". What service?! I replied to her email again to ask why I had been "cancelled". No response. If they don't go to certain neighborhoods, I can understand that. Then just say that! If they don't do houses with dogs, then just say that! This "business" is so unprofessional right from the get go. At this point, I'm actually delighted that they won't take my business. If this is how they act when someone is trying to patronize their business, I have a feeling it just gets worse with the house cleaning. Avoid this business!!! read more

My house needed a deep cleaning to prepare for listing it for sale. Every aspect of dealing with this company went well. The communicated well to set up the visit, to define expectations and set pricing. The two cleaners that arrived, Angel and Ari, were professional, courteous, pleasant. And they cleaned everything thoroughly. I don't know how it could have gone any better. The price is reasonable for the quality of service I received. read more

I called to get a quote and my address was "googled" and based on what my property description said, not what I needed done. I find this to be a very bad business practice. I was quoted almost $600 ... ridiculous! I found a better company with better reviews that customized what I needed for HALF the price. I suggest looking around. read more

Sharla did a fantastic job! Showed up on time. Did a deep cleaning on the casita I just signed a lease on, with all kinds of attention to details and went above & beyond to leave the place sparkling clean. (And the air conditioning wasn't working properly, but she managed to do everything despite the heat!) I'll be using 505 Clean Queens for regular monthly cleaning going forward. read more

After a rough start to cleaning my house, the owners Sasha, Jake and Bud, stood by their advertisement "100% guarantee customer satisfaction". I'm very satisfied. It's rare to find a service nowadays that actually stand by their motto!! read more

I was very impressed with their level of customer service. They were patient and flexible with my changing schedule--we needed a thorough cleaning before moving into our new house--and they were accommodating when we needed to push back due to a later close on the house. They showed up early to the job and scrubbed away a shower stain I thought was hopeless, even while we had no AC running due to mix up with electricity being shut off. read more

Hope it was an "off day" when we paid over $350 for them to "clean" my late mothers unoccupied home to make it nice for son's visiting inlaws family to stay there. SO Glad i noticed that they left dead bug bodies and dirt on the kitchen counters, and on carpets ESPECIALLY in lower traffic areas, a literal pile of trash under a table in guest bedroom (last used by a teenager), scummy soap dish in bathroom, and basically skipped all the tile and carpet room corners and edges throughout. But, we paid $10 extra per to dust wood blinds, those looked good. Super disappointed after they said what an awesome job they do. read more

The ladies showed up on time. They were friendly and professional. They did an amazing job cleaning my home. I will schedule routine service. read more