Woke up to leave for work and low and behold the garage door wouldn't open! It wouldn't even…read moremanually open. Did a quick internet search and the issue was pointing to a broken torsion spring. I hopped on Yelp and a few other sites and I really liked the reviews M&M recieved. I requested a quote online and got a response with in about a half hour! 4 hours later I had a worker at my house. He explained everything to me and started the job, about an hour later the spring was fully replaced. I forgot the workers name and it wasn't on the invoice but he did an excellent job explaining the job. He also pointed out some other parts I might want to get replaced sooner or later. He was not pushy one bit and was happy to give me some recomendations, and even wrote me a quote for these replacements if I want to do them at a later date. Overall very happy

Appointment setting was easy. They kept in contact to update about technician ETA. The tech,…read moreKenneth, was very knowledgeable and very professional. What I thought was a big problem was really a small issue and they priced accordingly. He also did a 30 point inspection and didn't try to tell me something was wrong when there wasn't anything (more than what I called about). I highly recommend M&M Garage Doors for all repair needs.

This is my second review and would like to praise this company on their efficiency, knowledge,…read morepromptness and straightforwardness! Chis came out same day , matter of not even an hour after I've placed the call . I was always looking for reliable service and now I found one ! I am highly recommending this company for any garage door needs ! Thank you Chris and Proper Garage Doors . Found yourself customer for life .

Do not use! Took 6 times to complete a 1 day garage installation. Extremely disappointing…read moreexperience! I would absolutely not recommend this company based on my experience. What should have been a simple garage door job turned into a ridiculous number of problems, return visits, and time I had to take away from work. First, they tore down my weather stripping even though they were NOT supposed to touch it. While doing that, they scratched up the aluminum around my garage door. They then had to come back to replace the weather stripping and repair the aluminum they damaged. When they replaced the aluminum, they installed the WRONG COLOR, so I had to schedule ANOTHER appointment for them to come back and fix their mistake. Then the garage door started making noises, came off the track, and almost fell. Yet again, I had to arrange another service call to have them come out and fix it. As if all of that wasn't frustrating enough, they also completely NO-SHOWED for one of my scheduled appointments. I rearranged my schedule and made myself repeatedly available for appointments--all of which were only necessary because of their own mistakes. After all of these issues, I asked for a reasonable adjustment to my bill. Considering the damage they caused, incorrect repairs, repeated service calls, no-show, and the amount of my time that was wasted, I don't think that was an unreasonable request. Instead, I was extremely disappointed with their response and lack of accountability. One mistake is understandable. This wasn't one mistake. It was problem after problem after problem. When you hire and pay a professional company, you shouldn't have to repeatedly take time off work so they can come back and correct damage or mistakes from previous visits. I gave them multiple opportunities to make things right and I was extremely kind and patient throughout it all. Unfortunately, based on the workmanship, inconvenience, and way my concerns were handled afterward, I cannot recommend this company.

Prompt response, fair pricing, and great installation. Highly recommend. I wish that I had…read morefound them years ago.

I had a broke spring and Official responded quickly and quoted me a fair price to replace both…read morespring and the corresponding cable. He showed up as scheduled and completed the job successfully. The garage door works better than ever.

Had two doors serviced. They were long over due. The job couldn't be completed in just one day but…read morethey were back the next day with replacement parts. Had two new openers installed. New springs and hinges on one door. New controllers and remotes. The guy was there all day but did a great job. Not the cheapest in town but quick, professional and quality equipment.

The good, you can get them to Come out quickly and they did…read morethe job. The bad, they try and upsell you the minute they walk in the door. I had one spring bad and they replaced both and took my good spring with them which makes me wonder if I didn't get someone's used spring. I thought they were expensive also but I needed it done so I was stuck. I knew it was a spring because we had them replaced before and you could see it but they wouldn't give you an estimate until they got there. I'm not a fan of being at someone's mercy.

Showed up when scheduled, came back and did the work alone, timely and fantastic. Advertised…read morecompany wanted double of what he charged.

My wife and I received KB's contact information from Menard's suggested contractors list. The…read moreassociate who gave us the referral said something like, "You know you're not going to be getting some Joe Schmo," and boy was he right. Ken (company owner) answered our call the first time we called, gave us a very reasonable quote for labor, came by our house to measure the garage door the next day and had the door installed the day after he measured! He even picked up the door from Menards and took away our old door for no additional cost. His attention to detail was very impressive and he went to great lengths to explain the nuances of the door, opener, sensors, springs, etc. He seemed to genuinely care about our costumer satisfaction and not just getting the job done. Ken's grandson accompanied him on the job. Not really relevant, but it struck me as cool. I highly recommend going to Menards to get your door and have KB install. We got quotes from Lowes, Home Depot, and two local companies and this was BY FAR the cheapest route. Plus, Menards have the doors in stock which is a rarity right now.

Richmond Door came out the same day on short notice to replace a broken spring. Sam had the added…read morechallenge of working above the back of my antique car that I was going to put in the driveway, until the brake pedal went to the floor so there was no way I was stopping it from rolling down the driveway into my other car. I could tell he worked more slowly and deliberately when replacing the spring above the car as opposed to when he replaced the other side. For his professionalism, timeliness, and extra care, I give him the highest rating possible and will use this company for all of my garage door needs in the future.

Fantastic company! Quick response, they were out the next day to replace my springs. Work was…read moredone in a timely fashion, and their prices are very competitive. Will absolutely use them again!