Had a great experience with this shop servicing my equipment as well as with scuba instruction…read more Spent the weekend with Mike & his team at the Blue Hole in Santa Rosa and I was impressed and appreciative of his team's commitment to safety, training in a positive manner and reinforcing the key principles. I was able to do a refresher, cover a handful of specialties and get several dives in. I know it's not easy running a profitable dive shop and trying to keep everyone happy but this is a good group of instructors, assistants and team who have built a great work dynamic in a very short period. Dave & George were great instructors who I would recommend to anyone. Additional thanks to Carlo, Richard, Chris and Sully for keeping us safe in unfamiliar sites. I intend to dive with them again as I continue my scuba journey.

From the owner: We are a Full Spectrum Scuba Diving Shop, School, and Swimming Pool with Red Cross Training, Scuba…read moreTraining, and Swimming Instruction. We Strive to become the first one stop shop for all your swimming and Diving Needs in El Paso and surrounding areas. Also Check out our website and our "Dive4Vets" website. If you have a DD214 and a VA Disability Rating letter. You can qualify to get your Open Water Scuba Certification paid for through the non-profit!​ ​ We are the Only Veteran Owned and Operated Scuba Shop in the TRI-County area. 10% off to All First Responders!! Military, Nurses, Firefighters, Paramedics, and All LEP's! Just bring us in a current ID that shows that you work in any of the fields that are the first to help, protect, or save lives! Also, if you use any of our gear in your line of work, ask the owner about special programs! I am a retired US Army Ranger and Green Beret, so I know what it means to serve and all our Heros deserve Quality Training at great prices! Come on by, even just to say Hi!"

Daniel and his partners in Egypt were extremely accommodating and flexible. Quickly responded to…read moreevery email and easily reachable by phone. Daniel was very patient with my many questions. He has had over 35 years of experience. I highly recommend Tropical Sails.

Dan is not an honest man. We were booked for the Mazatlan eclipse trip and had to cancel due to…read moreflight limitations. We only received 50% of our deposit back even though there is no clear refund policy other than no deposits returned after February 2024, per the website. I called him to find out why we didn't receive our full deposit back and he said that it was policy per the website. I asked him to send me a screen shot of said policy and he refused. There is no such policy and he is just choosing what he wants to refund. This is not ok. I would not trust him with my business.

Store on South Americas…read more To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

The great improvement would be to close the store. Have been to this store several times now the…read morelast few years. If you order/pick up in your car, it's great! Inside the store is the horror story. They stand around, while looking at you, and not asking if you need help, or just looking at you. Gun side is not more too bad and you'd be better off just selling guns/ammo/permits. The rest of the store is empty most of time and prices way too high. So I get it