I've purchased several vehicles and referred many. Honest, professional, fair and know Subarus in…read moreand out.

From the owner: Extreme Machines specializes in Subaru sales and service.read more

My dad needed a new car as his 2013 Buick didn't have the safety features that newer cars do (blind…read morespot monitor, front/rear cross traffic, etc). After talking with him over the last few weeks about the deal I got on my used EV6 here in NY, he decided to look at EVs himself. He's 300 miles away, so we were doing all this remotely. He ended up at Hyundai (Ioniq 5) and Toyota (bZ), but the folks at Capital City Subaru ended up giving him the most competitive deal of all of them on a 2026 Solterra, and it wasn't even close. In fact, the deal was as good as the very best lease deals I've seen on the forum sites where people brag about the out-the-door prices they're paying on vehicles. He texted me the contract, and there were no "gotchas," the fees were reasonable, and he told me the salesman he was dealing with, Josh, wasn't pushing him into anything. I spoke briefly with Josh, and he assured me they'd take care of my dad. I was a little apprehensive, as that's what we're always told, right? Well, it's been a couple of weeks. My dad loves his EV (this is the big thing), was super happy with the buying and delivery experience at Capital City, and today he received a check in the mail from them with the note, "we discovered you overpaid by $300." Honestly, I don't have enough good things to say about the people at Capital City. They honored the OTD price they quoted, didn't pressure him into any extras, and eliminated all the typical car-shopping/buying anxiety that one usually has when negotiating. It was a tremendous relief to have this transaction settled for him since I'm so far away and I know he needed to make this change. So I'm writing this on his and my behalf to just say thank you - he and I will be recommending anyone in the area to this dealership with zero hesitation. Thanks for making it so easy for both of us!

I made an appointment with Capital City Subaru to find a resolution for my paint problem. They…read moreagreed to have the top of the car repainted and offered a free rental car for whatever time it would take to repaint the car. If I could have removed the negative feedback, I would but it looks like I have no way to do that. Next time I won't be so quick to leave negative feedback. They are great, you just have to give them time to correct something.

If you purchased a Toyota or Hyundai through them, you no longer get free oil changes and…read moreinspections.

Last week I drove to New Hampshire to visit my parents. En route, my beloved car died. I managed to…read moreget to my old mechanic in Manchester, who put a battery in and said to get to a dealership/service department quick, since my IMA system was on the fritz in my 2013 Honda CR-Z. I immediately thought of Grappone. When I called, I tried to explain the story. I explained that I wanted to come in that day, look quickly at my car to tell me if I had any options, and that I would like to buy a car that day if I did not have any options. I was transferred to the service department. Before I even finished speaking the bored, uninspired woman on the other end told me there were no appointments until the following Thursday. Taken aback, I tried to explain my situation again. She couldn't have cared less. Frustrated that she didn't understand, I hung up the phone and asked my mechanic what to do. He said to call AutoFair in Manchester. They took me in immediately and told me my IMA system had failed. They were gracious and kind when they told me how much it would be to fix. I made the decision to buy a car the next day from them. I bought a 2021 Honda HRV. I'm writing because I am totally baffled that you literally refused to help me in this situation. I told the woman I was planning to buy a car if my old one was too expensive to fix. Grappone pretty much refused the sale!! To make matters worse, I randomly kept getting messages that a service appointment had been scheduled for me tomorrow, June 27. I kept trying to cancel it, but no luck. I am deeply disappointed and honestly confused by your dealership, and won't be able to forget this. I live in Connecticut now, but I'm in New Hampshire all the time. I will be telling as many people as possible how your dealership refused to help me, then had the GALL to schedule a service appointment. It was clear the person on the other end wasn't even listening to me in my hour of need. If I were management, I would want to know this happened. I will also be posting it on your reviews. Thank you.

Amati Auto Group is the GEM. I was very happy with my experience of buying my Toyota Highlander…read moreHybrid. Jayson was great. I cam he made the car ready for me and gave me the key and told to take as much time as I want to test the car. I tested and checked it inside and out. I came back and told him that everything was great except that I felt a couple of rotors and brake pads might have been worn out. He said he will definitely ask the mechanic to have look and do what they need to do. Nancie was amazing-walking me through all the hurdles of financing the purchase. Because of my mistake, she had to call the bank, insurance repeatedly and get everything done for me. Since I came out of NH state they got the plates for me in two days from RMV. When I came to pick up the car they installed 4 new rotors and pads. The car was clean and looked great. Cannot recommend enough this great business. Thanks, Nancies, Jayson, and Jordan and keep doing what you are doing. Sincerely, Very satisfied Customer

My sister received a lemon from this dealership. CONSUMER…read moreBEWARE! Within nine months of purchasing the vehicle, there have been numerous issues with promises to receive a call back which has only happened once, and that was when an attorney was brought into the situation. We will now be fighting this legally. These guys give used car salespeople a bad name.

The Grappone family is one of the greatest families in the area. They have great service and are…read morealways willing to help out people with anything they need They give to the local charities and truly love the State. Great people in service too.

IF I COULD LEAVE A ZERO (0) 0 STAR REVIEW I WOULD. THINK TWICE ABOUT TAKING YOUR CAR THERE FOR…read moreSERVICE - READ BELOW. Took my Toyota Tundra (that was in excellent cosmetic and running condition with only 50K miles on it) to Grappone Toyota 2 days after my air conditioner was making an odd noise. They asked me to leave my car for them to work on later. This was the last time I saw my car in 1 piece. They sent a video a few hours later that shows mice had gotten into the fuse box and through the air vent filter (a known problem with Toyota trucks). There was no obvious damage that could have been seen before i took it in, but they pointed out what they called "a few problems". The service person I was dealing with Tanya, said I should file an insurance claim to get the truck repaired with the damage the mice did, supposedly. Long story short, Grappone service did what they call a "mouse house teardown" which is gut the inside of the vehicle completely. The insurance company inspector went to see the car, and declared it totaled with over $22,000 in damage. WTF? After much back and forth with the insurance company, Tanya, and the assistant manager that was like a robot programmed to contradict everything I asked or said ... I was literally FORCED into taking an insurance settlement payout because they said that was my only option and that the car would now never be able to pass inspection or even get insurance again. As sad as it was, I after all that,I had to go retrieve my personal items that has been in the truck, in the visors, glove box, center console, etc. When I was brought to the car in the back lot, it looked like a bomb had gone off inside, everything was ripped out and dumped in the back seat. All the interior plastic, all the trim, everything, all beat up and scratched to hell which is NOT how I brought the car into the Grappone Service Center 3 weeks before. There were multiple parts and pieces that were in perfect condition that were now damaged, scratched and beat up. No care was taken at all by Grappone, they basically destroyed almost everything they could then charge to replace. They had dumped my personal items in the back as well, UNDER the wreckage and derbis. Medical paperwork, my insurance and registration paperwork, my phone chargers, my spare set of glasses... all damaged, scratched, and discarded. It took my 20 minutes to dig through the "rubble" that was my car interior to find about 1/2 of my personal and important items. I mean- REALLY? THIS IS OK? Grappone employees did MORE damage than what was originally there in order to jack up the money they would get paid, and the insurance company folded and paid me instead, but not even close. Someone is profiting here - probably from the salvage, but it sure isn't me, the owner. The assistant manager had no explanation and blew me off. So I took my perfectly running Toyota Tundra to Grappone Toyota in Bow, NH, with strange noise coming from the AC, and now I have lost my only vehicle. Forced to take a low payout with threat of getting $0, much of my personal belongings in the vehicle discarded as trash, and basically told ... oh well. This is unacceptable from Grappone that they would treat a loyal customer like this, not to mention his car, and his personal items in the car. I can't even buy a similar vehicle in the condition mine was from what I received as a "payout". All reviews on here that are positive seem to focus on $ale of new and used cars ... But when it comes to service and repair, go elsewhere, or you might suffer the same fate I did. I have photos taken with my cell phone to back all of my statements, plus the original video they sent. Today I am filing complaints against Grappone Toyota of Bow N.H. with the BBB and the NH AG.