Seatcraft Diamante, Black Italian Leather with the shock module These back row theater recliner chairs are just what we needed. Last year we set up our theater room and designed it with two rows. The guy who installed everything offered to build a six-inch platform for the second row but we didn't like the way that would look and the possibility of stubbing our toes in the dark. We found these chairs and bam, problem solved. They look good, comfortable, and give us the height we needed, while keeping the space looking slick and professional. The sales persons were very helpful and answered all my wife's questions. Delivery and set up were simple and easy for me to do it myself. Recently one of the chair's stopped reclining. Unfortunately, I didn't buy the extended warranty (which was really not expensive compared to the cost of the chairs, so my bad), however when we called 4Seating, Megan and her support team were more than willing to walk us through some troubleshooting, they provided a few videos for some do-it-yourself troubleshooting and I was able to isolate the issue. I like doing that kind of stuff. Anyway, they had the part, it was less than $50 bucks, and my chair is good as new. I can't wait to hook up the rumble shock module and really take our movie experience to the next level. GW! read more

There customer service today was excellent. I had a conversation this morning with Megan & Manny about a problem I was having with my theater chair we all agreed the switch and relay was bad and that the part was on back order. But it would be in the week of the 20th. read more

I love these recliners! Great product and Excellent customer service! I would highly recommend 4Seating!

It's been about three years the quality is not good. Over half the theater seats have lost firmness and sinking the warranty prove useless. Seating is very uncomfortable both back & bottom areas. Not sure what was going on in your warehouse at the time this was manufactured.. Spent a lot of money for this beautiful piece from 4Seating. I do feel it was manufactured issue no way the Sales department would know. However, the Sale department does know that warranty isn't worth the paper it's on. I refuse to pay additional money for an 'inspection' & 'repair'. I will never recommend nor purchase from this place again. It looks good but shortly will sound & feel like it came from temu. read more

I highly recommend shop4seats - my captains chairs showed up ahead of schedule and are of excellent quality! I specifically wanted to avoid any kind of peeling leather, and ironically it's a little difficult to find quality fabric captains chairs. Thankfully shop4seats offered awesome fabric options, and they are so comfortable! I'd like to extend extra compliments to Manny from customer service. I called just to check the status, and Manny took the time to see about expediting my order, and followed up promptly with updates right up to when my order shipped. All in all, I will absolutely be a repeat customer - thank you shop4seats for getting me back on the road! read more

Right from the first phone call, any apprehension about buying captains chairs was dissolved. After several calls and texts with Patricia to share measurements, our new chairs were ordered. They arrived on time, and were beautiful! Megan in customer care is to notch! Any concerns I had were immediately attended to by her, and then resolved without hesitation or issue. Shop4Seats is a wonderful place to shop! read more

We order 3 of the theater seats with heat, massage and the soundshaker option. Shipping was super fast and no damage was noted. The chairs are super comfy and well put together. The overall value is great. Customer service is top notch, they've gotten back to me in a very timely manner. Only negative ive encountered is a part thats on back order and failure of communication. Its been handled now and when part is in stock they will ship. Overall very pleased so far. read more

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So this is my second experience dealing with customer service since buying these epic movie theater seats for my downstairs movie theater. They still work perfectly and get heavy use, but when I needed something replaced, the customer service team - this time it was Megan - responded in less than 12 hours and a part is on the way. I wish every customer service experience was like this! Bottom line: could not be happier with the money I spent on these theater seats and the service that came with them! :) read more

I have purchased 3 sets of theater room chairs from 4Seating over the years for my different theater rooms. I have always had a great sales experience and was treated fairly. The chairs are extremely durable and wear well. The most recent purchases are now 5 years old, and they still look brand new. I purchased the extended warranty for peace of mind. Recently, I had an issue with the functionality of one of the chairs. I called 4Seating and talked with Megan from Tech support. She was able to walk me through the problem and followed up to ensure my satisfaction. I really appreciated her help. read more

4Seating - Furniture Stores Near Me - La Habra, California

Customer service is great. Megan in customer service was very kind and friendly. Store has very competitive pricing. It's the first place I recommend when friends are looking for theater seating. read more

Megan is exceptionally experienced and delivers excellent communication in customer service! She helped us navigate and solve our issues with kindness and compassion!!!! Well done !!!! read more

We bought the endeavor sofa and 2 caliente seats in tobacco brown. We couldn't be happier with our purchase. The customer service was great from all the people we engaged with. Everyone was friendly and no one was pushy at all. Manny was great on our first visit to the showroom. He showed us many options and answered all our questions. On our follow up visit we spoke with Dario and Edward. Dario helped steer us to the seats we eventually purchased after answering our many questions and describing what our most desired features were. Edward was very patient and stayed after hours with us as we talked through and asked for various quotes with various options. The follow up from Manny and Edward after our purchase was also appreciated as they let us know about shipping expectations. read more

4Seating - Theater seating. Sofa and seats - Furniture Stores Near Me - La Habra, California

Great customer service! Order was received in excellent condition, shipping was right on time, and we got exactly what we wanted with high-quality read more

The furniture I ordered was custom made, super high quality and very comfortable. My issue that I had with a few hinges was handled with care by Manuel Gonzalez who was very useful in getting everything i needed to resolve the issue. read more

We've owned our theater seating for a couple of years. It's worn well, everything is operating as expected. Today my power cord to my wireless charging table was destroyed in the vacuum cleaner. I called customer service and Manny, a super helpful guy, he told me they would send out a replacement at no charge. That was not expected! Thank you Manny. read more

My recent experience with ORBO Corporation / 4Seating.com has been nothing short of outstanding. After purchasing eight Seatcraft Diamante CoolZero Italian Leather Two‑Tone Brown and Black Home Theater Seats, I can say with complete confidence that this company delivers excellence at every stage of the process. These seats are a true blend of luxury, engineering, and comfort, transforming my theater room into a world‑class experience. The ergonomics are exceptional. Each seat supports the body perfectly, offering that ideal balance between plush comfort and firm stability. The CoolZero technology keeps the seating experience refreshingly comfortable, while the Italian leather is soft, rich, and clearly built for long‑term durability. The two‑tone brown and black design adds a sophisticated, high‑end look that immediately elevates the room. The seven‑selection LED lighting is a standout feature--sleek, modern, and customizable. Whether I'm watching a movie or entertaining guests, the lighting creates an immersive, cinematic atmosphere that feels premium in every way. The manufacturing quality is top‑tier. Every stitch and contour reflects craftsmanship and attention to detail. ORBO's commitment to excellence continued through their logistics team, culminating in a flawless White Glove Delivery. The crew handled each piece with care, assembled everything perfectly, and ensured the setup was complete before leaving. Thank you, ORBO and 4Seating.com. I highly recommend 4Seating.com, and I proudly give them a full 5‑star review. read more

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After the original RV sofa started peeling after just five years of light use, I upgraded to the DeLeon recliners from Shop4Seats. I chose them for their excellent style, color, and features. I picked them up today and was extremely satisfied with the outstanding customer service provided by Manny. He made me feel truly appreciated as a customer. I plan to replace my captain's chairs with matching models soon and will absolutely buy from this company again--specifically requesting Manny to assist me. I will be installing the new recliners over the next few days and will post an update soon. Thanks again, Manny! read more

These are great home movie theatre chairs...we've had them for several years now...they're comfortable, stylish, fun, excellent quality...can't beat them, along with continued customer service that's both friendly and professional!!! read more

4Seating - Home Movie Theatre Chairs - Furniture Stores Near Me - La Habra, California

Excellent customer service! Thanks Manny! Helped me with replacing out of warranty part. Patient and knowledgeable phone customer service.

Manuel was super helpful, he is a keeper! I have been very happy with my customer service so far from 4 Seating.

Ordering and scheduling delivery have been a breeze. Arranging delivery was made simple by communicating with Megan. So good to work with customer service that truly provides good service. read more

I have been enjoying my Excalibur SeatCraft seats for well over 10 years now. Unfortunately one of my lighted cup holders stopped working. I was able to find replacements at 4Seating but ran into a small issue and received the incorrect SKU. However, thanks to 4Seatings excellent customer service that took care of my issue very quickly and helped me get the correct parts. Special Thanks to Megan for all your help! read more

These chairs are AMAZING. We bought two and have really been loving them. The massage & heat are just what the doctor ordered, especially on cold days like we've been having, not to mention they are just beautiful pieces of furniture with the lighting choices, storage, so many features. Delivery was fast and accurate. We needed another piece shipped to us and the stellar customer service from 4Seating/Seatcraft has been second to none, believe it! From the moment we contacted the company (HQ right here in the USA in La Habra, CA), until this very moment as I'm typing, they have been in constant communication with us, making sure they deliver the 5-star service that is so lacking these days in other companies. It has been refreshing to be treated as valued customers with positive vibes throughout the process. We want to make a special shout-out to Megan Moore, our "personal" customer service rep - Megan is a great asset to the company and we want to make sure Seatcraft recognizes her worth when it comes to her key role in representing the face of the company. It's a good indicator of how well management is running the place when staff are as attentive and detail-oriented as Megan. She is a major reason why we can say: Would we recommend this chair and this company to family and friends? Absolutely! PS Order a couple of extra tray tables, you'll be glad you did because two on each chair make perfect keyboard and mouse tables, especially if your "office" is your chair! read more

We are very happy with the 2 custom theater seats with accessories that we ordered. Megan was kind and knowledgeable and helped us with a reading light issue. Very quick and helpful and we live our seats. They are comfortable and look great! read more

I ordered a media chair in June and began to second guest if I should have ordered a different fabric. I visited the store and Megan took the time to help me compare. Then one of the designers joined us and pointed out the pros and cons for each. Had I changed, it would have come with a significant increase in costs. They did not push me in that direction, instead they reassured me that my first choice was best. Thank you read more

The furniture that I bought, there is already falling apart after three months and they advertise it as real leather and it's fake

Where do I begin....I needed to replace some theatre seating (recliners) for my RV. As you may know RV furniture is pretty much junk and doesn't last long. I found 4 Seating online by accident and realized that their showroom was very close in LaHabra. From the moment I walked in the door I was treated like a the most valuable customer in the store. I worked with Manny who was genuinely interested in helping me find the right seating knowing I wanted something of quality and would fit in the RV space. Manny helped me measure and showed me that the seating I was interested in which was a true "wall hugger" and was made of real leather. We decided on one of the colors ( gray) which was in stock. They had many colors available, but some colors are custom and take up to 16 weeks to get. Here's where their customer excellence shines....I went in on a Monday and made the purchase and opted to pick up the items since it was so close to my home. On Tuesday morning I got a call from Regina who told they were ready for pick-up. A few moments later I also got a call from Manny telling me they were ready as well. I called and let them know I was on my way. When I arrived at the will call area I was promptly met and the employee promptly got a fork lift and we slid the seating right into my truck. Some more information you might find useful, They have seating for every budget. I purchased the "Monterey Cool Zero Grey Italian Leather" (row of 2). These seats do not have plywood and seem very sturdy and the leather seems like very good quality and are quite comfortable. The seating is very well packaged, easy to install and set up. it has all the theater seat bells and whistles ( cup holders, LED lighting small drop in trays in the arm rests, etc. As with any purchase of furniture, time will tell if they last but given the quality I've seen so far...I suspect they will. Given my experience with 4 seating I would highly recommend them! read more

4Seating - Furniture Stores Near Me - La Habra, California

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Very kind, empathetic, professional, patient, and caring. Greatly appreciate Megan and all the help she provided. Very responsive and very professional. 4 seating has provided a number of products over 3 years and have honored all warranties and insurance. This is a real, unpaid review. Please pay for insurance, its a great plan and worth it. read more

Excellent customer service. Shout-out to Manuel for help in shipping some replacement parts for one of my chairs that had a defective headrest mechanism. read more

Very responsive and flexible great customer service appreciate them. Chair came quick. There was a little problem with it, but I contacted them and they came up with a more than fair solution. Fact they made it really easy for me. read more

Such a great company ! I purchased my theater seats 11 years ago. They are still like brand new, so well built. They were one of the only companies that had the two tier seats at the time so you didn't have to build a platform. I remember they were so easy to deal with when we were purchasing our seats. I think one time during the 11 years. I had a problem with a cupholder and they took care of it immediately. So it's 11 years later and my power cords are starting to go. So I called customer service, I talked to Megan and she helped me distinguish whether it was the power cord motor or switch we text back-and-forth we got a few phone calls in and resolved the problem. Totally recommend this company!! read more

I had an issue with a recliner motor and Megan Moore was very helpful. She responded quickly, confirmed what information she needed, and got a replacement motor order placed right away. She also clearly explained how to proceed once the part arrives and offered to help schedule a technician to replace it. Friendly, professional, and efficient customer support from 4seating/Eurotec. read more

Very easy to get in touch with a live customer service representative. Megas is very knowledgeable of the products and was able to answer my questions. This is our third purchase from 4seating, and we are very satisfied customers. read more

Everything so far has gone very smoothly, and Megan at customer service even explained all the many questions I had regarding the 5 year extended warranty in full detail, which I fully recommend as it includes not just part failures, but even customer accidents as well. I have not received the couch yet, but imagine this will be a smooth experience, just like the customer service I've received from Megan as well!! read more

From sales department to customer service what a complete disappointment! I would not recommend this company. We ended up finding Valencia Theater Seatjng what a great team from start to finish! If you want superior service and theater seating go with Valencia. You don't regret it . read more

**UPDATE** Wow am I impressed! Within 30 minutes of posting this review, someone from 4Seating.com found my order from 18 months ago because of my name and called me directly. Not only are they going to replace the holder that failed and the table attached separately, when I receive they will send a tech to come install it. I am extremely surprised and cannot believe how quickly this has been resolved. The gentleman mentioned they would reach out to the warranty company regarding the claim, because it's likely they kept denying without a proper understanding of what they were doing. It sounds like 4Seating just wants them to do their part in this process! Thanks again for the very prompt resolution!! -Oliver **Original issue** The chairs are of reasonable quality, the shipment and setup went fine. While 4Seating is going to take the brunt of my bad review, perhaps it will stimulate them to help with my issue that's been denied by their warranty coverage company. Don't waste your money on the warranty. When a section of their higher end recliner units had part of the couch fail, we got denied coverage. The failure was with a built in piece of the furniture that allows you to insert accessories into the armrest. It is PART of the couch, not an accessory. The "WARRANTY" company they promote - GUARDIAN PROTECTION PRODUCTS INC, failed to cover and simply declared it to be an accessory. Despite the unit failure was an attachment to the couch. They likened it to a "button" or "knob" or other aesthetic piece. After much back and forth, they simply said no, and they will not continue responding going forward. It's sad to pay several hundred dollars for coverage to have them misinterpret the coverage to avoid responsiblity. read more

4Seating - Furniture Stores Near Me - La Habra, California

Exceptional Customer Service from Manny at 4Seating I had an absolutely outstanding experience working with Manny from 4Seating. From the very first interaction, he was attentive, knowledgeable, and genuinely committed to helping me find exactly what I needed. What really stood out was Manny's patience and professionalism along with a warm, personable approach. Thanks Manny for helping make my customer service experience smooth and enjoyable! 4Seating is lucky to have someone who represents the company with such care. I wouldn't hesitate to recommend him to anyone looking for top-notch customer service. read more

We ordered a Seatcraft Aspen Black Velour Power set of 5 from 4Seating and it's easily one of the best upgrades we've made at home. The design is sleek and the black velour looks great while being surprisingly comfortable and easy to clean. Great deals during sales like Black Friday and great customer support! Functionality is where it really shines. The power recline motors are smooth and strong, and after around 3 years the set has been very reliable. The accessory mounts and tables are a huge plus--super convenient for drinks, snacks, and just making the whole space feel like a legit theater. It honestly changed how we use the room... now it's where everyone wants to hang out. read more

I had purchased 2 Equinox theater chairs a few years back and needed to replace a couple lids on the arms. I worked with Megan and she did a superb job in helping identifying the particular lids I needed by having me send her the label on the chair to make sure the particular lids would still be available. Megan took all the information she requested from me and got back to me promptly to inform me the parts I need could still be sent back into production to duplicate what I needed. Megan also took the extra time to explain there might be a slight color variance due the age of my chairs and replacing with a new part, completely understandable. She walked me through the whole process of placing the order and even verified my current address which was different from the address where in had my chairs shipped when first purchased, she did cage my address in your system for this and future orders. Megan did and outstanding job from start to finish. Robert Luca read more

Great experience with 4Seating. Manuel was responsive, helpful, and made the replacement process quick and easy. Really appreciated the clear communication and support throughout. read more