Customer service has fallen in the past 6 years. I purchased a tractor, three implements, and a Zero-tun mower 6 years ago. The customer service WAS outstanding!! So I was looking forward to working with 4Rivers again. This time I simply needed one implement. I contacted them through the website. I told them I was a return customer looking for an implement for my tractor. The salesman responded with cold email stating the MSRP of the implement.... The MSRP was 23% higher than any other retailers selling price! I expressed my disappointment,, and noted there must have been a management change. The salesman confirmed the management change, then quoted a competitive price. I purchased the unit. They delivered it for free (Thank you). BUT it was not the unit I saw on thier website when I paid the invoice!!!! I asked about the parts that seemed to be missing from the implement, and the salesman said those were all extra!! Wow,,, I would like to have known that BEFORE I purchased the implement!!!! There was nothing on the web page about the picture not being the unit you are buying!! The salesman agreed and said sorry. They got two stars for the delivery, but overall,, you have many more options to buy your equipment. This company doesn't care about service. Go to someone that wants to honor loyal customers, and will work earn loyal customers read more