Update. They tried to help and fix the issue. I was very impressed by the willingness to try to fix it. I still wasn't as impressed with the quality of the end product as I have been in the past. This may be due to the issues in the country right now. But really great communication and willingness to help was impressive. read more

WOW. Such a great experience. We were working with another company who continued to send us wonky proofs so we decided to switch last minute to 4imprint. Grateful that we did. The product turned out perfectly and they delivered early even in our tight window. read more

Had a great experience with customer service. The process was easy, they sent me the design to review and after adjusting it, they approved it and delivered it in about 10 days. The problem was the UPS delivered our pens to the wrong address and we don't know where they went. We needed them the next week for events, so we called 4imprint and they immediately started the process of resolving the issue. They were able to reprint and send new pens the next day. I'm super happy with the customer service and even though UPS losing the pens wasn't their fault, they took responsibility and resent them. read more

We placed an order for 1" black binders with custom art. The turn around time was fast. We received the shipment pretty quickly, but when I opened the first box, I realized that the vinyl finish was more glossy and from the picture online, I thought I was getting something more matte. I needed the binder for an event that was a week away. I called customer service and they were extremely helpful. Not only did they pay to have my order picked up, they sent an expedited order to replace all 250 binders with a more matte finish. They look amazing, we got them in time for the event and everyone loved the added touch. This was my only experience with 4imprint, but I am thoroughly impressed with the level of professionalism, customer service and speedy response. I recommend them to anyone! read more

We've ordered several products from 4imprint. The artwork looked good and the items were good quality and well received by clients. The main problem we had concerned shipping. We live in California but needed product shipped to a relative closer to a conference site so we wouldn't have to transport boxes around while traveling. A couple of items were fine but a box of customized notepads showed up but they weren't ours. It was for a totally different company. We were short on time and had to submit a rush order to be sent directly to the conference hotel. They shipped them to the prior address so we didn't get them in time to use at the conference. So the artwork and products have been just what we were looking for. The special handling really shouldn't have been that complicated. Bill one address, ship to another. We like the product offerings enough to give them another try but this time I will go into it with a backup plan. read more

I work for a large pharma company and our division was having a relaunch of a new logo where we asked 4Imprint to brand 4 items. Only one was delivered as ordered. It took over a week for their initial response to our request. We should have known then. Numerous emails, planning meetings where the vendor no showed virtually even though we hung on the line over 20' waiting. Several proofs and mock-ups with errors we corrected. Ultimately it too them so much time to get things correct and to respond to us that we were going to miss our deadline for the team to receive materials by the meeting. Then last minute they tell us that the 2 shirts we requested the embroidery on weren't even available and they could only do 1 color of thread for the embroidery. WORST was that we ordered customized fun printed socks and they sent all 100 of us blue men's baseball uniform socks! read more

Mistakes happen.... but what happens after that is where you see where a company's customer service. We ordered hats for our Boy Scout Troop, while the logo was perfect, the hats where wrong. Not only did 4imprint take care of fixing the order & making it perfect, they shipped the new ones overnight. There was constant communications with emails and phone calls to make sure all was corrected promptly!! We will definitely use them again!! Thank you so much, Troop 129, NJ read more

I continue to try to work with this vendor (for years) and no matter who helps, the orders never arrive on time. I have a company awards ceremony and don't have all the Awards and another award that did arrive looks completely different from the proof. I have partnered with this vendor before the pandemic, it's not due to the current times these issues occur - it seems just their accepted service level. My last email begged for a response as I don't have awards to recognize my team without an explanation. Note: The begging was due to the fact that there was no follow up to my 2 previous emails to request help and awareness. PLEASE have it required that your team responds to their clients within 24 hours. read more

Not good. As a printing company they couldn't even print our simple design. The communication was horrible. Going back and forth with the designer over email, they responded fast enough with with no detail when I'd ask questions and most of their responses made no sense. Never again. read more

Great customer service from 2 employees at 4Imprint Samantha and Ann with these types of employees you can't go wrong, thank you so much for your help and expertise! read more

The blankets are nicely hemmed, but not as plush as I had hoped. The imprint just looks like a sticker added to the blanket. We were going to use these as a fund raiser, but now are using them for freebies. Meh. read more

THIS COMPANY IS A JOKE!! This is very ridiculous! I placed my order on 9/20 then talked via email to Lynne Malesevich who told me that my order was not going to be in until 10/8 when I advised her that we needed this before 10/4 for our trade-show. She said I could expedite it but had to pay extra which I agreed to and would get the order on 10/3. On 10/2 I got an email from her again stating my order was out of stock and that if I wanted to put it on back order I would have to wait until 10/28. They were very quick to charge us extra to expedite our order but waiting 1 day before my order should be here to let me know they were out of stock now I am with nothing for my trade-show since I relied on this company. DO NOT USE THIS COMPANY AT ALL read more

Wish I would have listened to the one star reviews. Extremely unorganized when it comes to expected delivery time. The reps are not knowledgeable and sound like they are rushing you off the phone. Our order was extremely delayed after payment and confirmation of the specific arrival time. They called the day of expected delivery to let us know they hadn't even begun printing the items. Avoid at all cost! read more

I had a HORRIBLE experience this month with 4Imprint and will never use them again. I placed an order for water bottles, filled out all the necessary details including color-quantity-delivery date requirement. They acknowledge my order and confirmed in writing that I would get the bottles delivered July 16, 2021. Nothing was delivered. I then realized they wrote me on July 12, 2021 to say "we do not have the color you want" "can you choose another color"...I am totally shaking my head. To me this is an urgent matter. They should have called me on my cell instead of only sending the email. I did tell them my displeasure with their ineptitude and questioned as to why would you confirm everything in writing and NOT deliver as you agreed to??? Then they are like: Issues with supplier...blah blah blah. I do caution new prospective clients to not simply assume your stuff will be handled and in a timely way. They obviously do NOT understand communication NOR necessarily care about client satisfaction. Edwin Garay-Gaithersburg, Maryland read more

We reached out to 4imprint for a giveaway for our company and the product came yet it was awful. Our logo was barely visible. As a business owner working with another business owner for the money we spent it would be expected that they would have told us this would not look good and you would need a magnifying glass just to see our logo. We reached out and were told sorry but nothing we can do for you. Terrible customer service and we will be sure to let all know this company is not willing to work with you. read more

I needed to order about 26 shirts for the first time from them and for my company. I went online which would've been a great experience if it wasn't my first experience. I spent so much time choosing the different colored shirts that I wanted only to get to the cart and realize that I wasn't getting the reduced charge for having 26 shirts I was being charged as if I only got six shirts each. So then I just went back into it cleared everything and added 26 purple shirts. I've had a previous shirt person tell me that I needed a company that could offer more colors because my logo has so many colors in it that is why I chose this place. When I chose the colors in the drop-down menus they had questions about what I had chosen. They sent me an email instead of calling so I called in just to explain my logo and what I wanted. Danielle then told me that I could actually have chosen for several different color shirts for the price of getting 26. So then she sent me an email we're basically I would have to redo everything all over again so I just created a table in an email that listed the shirts, sizes, colors, names and titles that needed to be added in the imprint colors. I thought wow I spent all that time doing that that should be very helpful to them. But the response I got from Devon was to fill out another form. So basically I was to do all of that work for a third time. I told Devon did I had called him twice or her I don't even know because this person never returned my call only wanted to talk via email. I just wanted to explain the color situation so that I don't have to write details after details wasting my valuable time when you guys are the professionals you should've called me to figure this out it could've been much simpler and much easier. None of my companies will ever use this service. And I will be sure to let everybody I know that they don't do human contact. Of course I got a nice response from Devon that said so sorry you had a bad experience I'll cancel the order no questions asked. They actually give this person a customer specialist title absolutely ridiculous in my opinion. read more

This will be my 2nd review for this company. I am shocked with your customer service, not only that they waved the total amount we have paid for the order they actuly sent us everything we ordered. It's still a month and a half late but great customer service. I made the decision not to purchase from your company after the last order but you have changed my mined you really care about your customers and want to make sure they are happy with what they get. Thank you read more

My experience with this company was absolutely poor. They were very discriminatory and provided immensely subpar uncooperative services. I STRONGLY advise that you think twice before ordering anything with them. I don't normally write these type of reviews, but it was honestly that bad. read more

They are a good company except for two things. I have asked them at least 6 times to stop putting me back on their catalogue list after I place an order with them. Each time they promise. And then lo and behold-- i get more catalogues in the mail. They have zero respect for the environment when they are unable to honor a request like this from a repeat customer. Also it's hit-or-miss with getting edits done right. They can't seem to get simple edits done in an accurate way sometimes (and other times they can). When they don't it makes for a very long process. read more

I order promo materials for my company very often. This was my first time working with 4Imprint and they definitely earned our business long-term. Their operation is so different compared to any other company we work with. Melanie Schaefer and Jason Hock display professional and efficient work ethics in the few interactions we shared to complete our order. If you're working with anyone other than 4Imprint you should re-think your decision. read more

I try to shop local but 4imprint makes that difficult in a great way. We get promotional items through this company that our local companies do not offer. Today I received an email that a product we buy from them will be discontinued and if I would like, I can order until it is gone. WHO DOES THAT? Other companies I work with would just go about their business and when I needed the item, they would just say "sorry". To make it even better, I wrote back saying YES, please order me more. The response? From another person because my original person was out today. WHAT? CRAZY great customer service. So appreciated!!!!! This attention to detail is off the hook. Thank you so much - so instead of getting mad and frustrated when I find out the item is gone - this interaction will encourage me to find another product in it's place. Well done 4imprint. Well done. Thanks also to Rachel and Kendra. Rockstars! read more

I have used 4imprint for the majority of my company uniforms and giveaways over the last several years, for the most part without problems. On my most recent order, however, I had several issues. Their customer service, however, was on point, very easy to work with, and resolved the situation quickly and within the time frame needed. It is one thing to offer good service when things are running smoothly, but quite another when you run into a problem and you can still go away happy. Our salesperson, Sara, and their Customer Care Representative, Lynn, could not have been better. I look forward to using them again soon! read more

I've not received such poor customer service or lack of patience with an employee of a business in a long time. The first person I spoke with was rude, short, unwilling to help, and over all just not nice. Her tone was very pointed and like she was having a bad day. And passing it onto me. I'm not the best when it comes to technology... I figured I would call to try and talk through the issues I had and the first person I reached (F. DAVIS) was absolutely awful. I wasn't sure what was going on with the emails I was receiving from all different types of people, including one "Chris Hannah" who did not have a professional signature in their email. The person I was originally speaking to(Sheila Lulow) was just passed off to this Chris without any context to me whatsoever when it was handed over. It was confusing. When he sent an email it was poorly written, poor grammar, poor punctuation and just overall confusing without the context. Business email etiquette was not the strong suit here. This is my first interaction with this company and I can't say I'd do business again. I had to finally ask for another person to speak with after this F DAVIS just did not have the bandwidth to speak to me in a professional manner, nor the time to address the issues I was having. I was passed to another woman, Christina Golata, who was a customer service and hospitality dream I might add. Thank you Christina. Some real work needs to be spent on showing this F DAVIS how to deal with individuals who aren't sure or aware of the confusing ways of working within this company. And Chris... emails are hard, I know. But we can do better.. no? Thanks. read more

I ordered a produce for rush delivery, paid the rush service charge. Then found out they couldn't provide me the colour I needed in a rush so they switched the colours and still took weeks to deliver and never removed the rush charge and when I questioned them on it they refused to answer. I will not be using them again. read more

The staff at 4Imprint consistently go out of their way to make sure my orders are correct and on time, and available to answer questions right away. I plan to use them for almost all of my print orders and highly recommend. read more

I needed a quick reprint! These people promiseed 6 days....but gosh gee wilikerers ...nope they're not done and golly they are so sorry they didn't ship! Totally garbage!!! read more

Purchased merchandise from 4imprint numerous times in the past and had very few problems. Tried to ordeR promotional gifts last week and had a completely different experience. Sales person was eager to make the sale but didn't seem to want to help resolve issues with the art department. I have a feeling it was due to the fact that this time I wasn't making a large order I of 100 pieces or more and the item was not one of their more expensive products. I told them I would look elsewhere and the sales person couldn't have cared less. Sad as they were a good company to do business with in the past. I won't be doing business with them in the future. read more

I ordered shot glasses. My logo was not printed well. It was crooked. Some of the glasses tilted. The letters were thick on some glasses and there were bubbles in the cup. I went back and forth on the phone with Ralph and was told to write my issue in an email, which was almost pointless because he didn't even include everything that I wrote in my email. I am very dissatisfied with my experience and cannot use the glasses. DO NOT GIVE YOUR MONEY TO THEM BECAUSE THEY DON'T CARE ABOUT QUALITY. This was their response: Thank you for reaching out to us, Please note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. However variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, etc. These conditions are within acceptable industry standards and can not be considered defective; we sincerely apologize for the situation. However, since you're a valued customer we'd like to offer you 5% refund on this order as a token of our sincerest apology. Kindly let us know if we can assist with anything else. Regards, Nathan. They really believe that they are changing the way the promotional industry does things, but they think defects are standard in the industry and it's acceptable to them. read more

Ordered a sample product 7 weeks before my event. Called in, it had been shipped to another address in another state. Requested another sample. Waited another week, still no sample. Time was ticking, I ordered my products 2 weeks before my event.... 4imprint processed and shipped the order 5 business days later! UPS pick up at 6:30PM. Products were not received for event as giveaway items for our 100 volunteers. Who waits 5 business days to process your order ? Answer: 4imprint Signed - Still waiting for UPS delivery read more

I ordered shirts and got a receipt for one price. Once I was sent the secondary invoice I didn't notice my price had gone up by $61. Only after my t-shirts were delivered did I notice and messaged them thinking the coupon I applied was accidentally deleted. They responded that they paid royalties to my university and coupons were not allowed to be added. In absolutely none of the correspondences was that written, so my club actually spent more money than we can earn back from these shirts now. Something like that should be in plain text or emailed to the customer!! It's just sneaky! read more

I have worked with 4imprint for the last 4 years for my youth cheer organization. I love they send me free samples. This is especially helpful with apparel orders as everything fits so differently. My sales rep is fantastic, she has her extension in her emails so I am able to call her direct and work with her every time. The 1 time I had an issue with an imprint cracking on a hologram imprint on 1 shirt they replaced it quickly and hassle free. 4imprint has an amazing 360 degree guarantee they stand behind and their customer care reps (the people who fix the order) are super easy to work with and genuinely wanted to help me. Thank you 4imprint, you have a customer for life!! read more

Terrible company! They authorized my card for an order but apparently did not charge it. They sent me an e mail months later saying my card was never charged and they are sending me to collections. I have been trying to search for the payment and understand how and why they sent without payment. Super unorganized company and extremely rude on the phone. The pens I ordered are terrible and break easily. I recommend trying a different promotional company. read more

I have been a customer of 4Imprint for many years and I have ordered many different promotional products, such as pens, magnifiers, business card cases, etc. Generally I am very pleased with the product received. Any time that I have received a product which I found to have a flaw, 4Imprint has replaced that product or provided me with a credit towards a future purchase. I recently had an amazing experience with Lynn Engstrom in Customer care. I was placing a re-order on some pens we always keep in stock and give out freely to our customers when I mentioned that since the last batch had arrived with a light imprinted logo, which could be rubbed off, I wanted to make sure that the new order would be darker. I received a shipment a short time later, and to my surprise, was sent twice the amount of pens I ordered. When I called to inquire and arrange for payment, I was told that due to the inferior product, they replaced the pens as well as sent me the new order at no charge. 4Imprint is a company that truly stands by their products. I am extremely happy and satisfied and definitely will continue to use their company! read more

I'm impressed at the level of customer service and efficiency experienced with my orders. Minutes after I placed an order, a customer rep and the rep's supervisor contacted me to complete my customized order and to make sure all of my questions were answered. The order process was seamless and the prices were competitive to other vendors I've used. Being in the customer service field myself, I was pleased with the entire process. Quality products for the money, too. I just placed my third order with them five minutes ago and I already have an email from Alissa regarding my order in my inbox. Other companies should take note... read more

Please do not do any business with this company. I wish I could give this company negative 5 stars. I was guaranteed my order would arrive on Friday 12/11 and paid almost $100 in shipping to do so. When I checked today to see what time it would arrive, it had not even shipped yet and estimated delivery was Monday. When I called to see what happened, no one had any clue what was going on. They then sent me an additional tracking number that said the package would arrive TUESDAY? Everyone in the company is telling me they have no idea what happened. I have never been more frustrated with a company and will absolutely never work with them again. read more

A while back the Sustainability Club decided to get some polycarbonate bottles to sell as a fund raiser. At the time I lived in APT 101. I requested samples from a few different companies, and decided to order from a company called 4imprint. At some point before we received the bottles, I moved to the new Apartment (APT 102). 4imprint was the only company or entity that had the address "Ed Hayes, Sustainability Club, Apt 102". I have been receiving more junk mail in the past 3 months than I could ever imagine. Catalogs for motivational and inspirational pins, catalogs for office equipment and supplies, catalogs for headsets, as well as applications for Citi credit cards and American Express Open cards. About a month ago, I tried to get to the bottom of all the junk mail, so I called 4imprint and asked my sales rep if they sold my name to 3rd parties. She told me no, so I assumed that it must have been another company that I requested samples from. Yesterday, I had enough. I received 5 unsolicited pieces of mail addressed to the Sustainability Club in one day! So I started to call all the companies who send me the catalogs. One said it was illegal to tell me where they got my name. I think it's funny that it is not illegal for them to send me stuff to my address without asking, yet it is illegal to find out where my address came from. I wasn't getting anywhere with the catalogs and companies sending me crap, so I thought I would give 4imprint a call again. At first I said that I only provided my name and address to them. They worked it out of me that I requested samples from other companies. But I had an epiphany! Those requests were to the old address! So I assured them that they are the only company that has received this mailing address. The marketing department rep I was talking to said he would have to talk to his manager, who was in a meeting, and he would give me a call back. After I was done playing tennis about 2 hours later, I checked my voice mail and I had a message from the marketing rep that I talked to. He said that he was very sorry, but they did infact did "rent" my name to third parties. After listing to the complete message, I called him back. We talked for a pretty long time about many things regarding the direct marketing. The one question I asked that stumped him was "Why do you rent or sell private customer information without informing customers that you are? Why do you deny it if they ask?" He replied, "it is industry practice", and they believe that "customers would benefit from the direct mail the receive." I then asked "Why do you assume that the customer wants this information, and opt them in automatically?" He admitted it was a revenue stream for the company and reiterated it was industry standard. How does it being industry standard warrant selling private customer information? At some point in the conversation I told him that companies that send out unsolicited direct mail do it to gain customers. If they must buy addresses and try to get new customers, why would I buy anything from them? Do they not have any repeat customers; do they not get any good word of mouth advertising or respect? I never buy anything from these companies that send direct mail because it is likely that the products are over priced and/or are poor quality. He said that 30% of 4imprints business comes from direct mail catalogs. If I knew 4imprint sent out direct mail in the first place, I would not have bought anything from them. Hell, even if I had asked the sales rep if they sent out direct mail, she would have said no. read more

4imprint did not send a dozen of the shirts that I had ordered for an event in a timely manner. I had to send several event participants home without shirts. Today, I checked on an order that I had placed three weeks ago. It has not even gone to production. NO COMMUNICATION, POOR CUSTOMER SERVICE. I can't recommend them. read more

I have been using 4imprint for all of the promotional items for my office. Their customer service is great, they respond promptly, and they help me choose other items when the one I want isn't in stock or cannot do 1+ color imprint. I have not ever had a negative experience with them and will continue to use them! I want to especially say that the sales rep that I frequently contact, Andrea D., is awesome. She is nice, friendly, and replies to me ASAP. 5 stars for decent pricing, nice selection, and stellar customer service. read more

I found this place on the internet. I called them with an inquiry and the guy on the phone was great. I placed my order, and some hours later they sent an electronic proof, which they changed for me at no extra cost (the text was too small, so they changed the text for me). They were fast at replying emails, they have a great customer service!! I would recommend this place to anyone having to do some rush work. We bought 100 usb ports for the company and they look great! Thanks guys!! read more

Erika (manager) from 4imprint has corrected this issue. Ever since the past review, customer service has taken interest to provide their best service. They were nice enough to compensate the order and send me the order as soon as it was ready. Without any follow-up with the ship date, the package randomly arrived couple days ago. As for the order, the packaging and quality is superb. The printing (letters and colorings) is done as specified. Overall I am satisfied on their final effort to deliver. Thank you Erika for making it right. read more