If I could give this place zero stars, I would. My family and I are extremely familiar with…read morecosmetic injectables and aesthetics, so we know industry standards very well. What happened here, and how management handled it, is completely unacceptable for any reputable medical spa.
My mother, a loyal returning client, received her Botox treatment here, including a retouch two weeks later where she paid out-of-pocket for additional units around her eyes and forehead. A mere four weeks after her retouch, the treatment had completely worn off, and full movement and deep lines returned. A 30-day lifespan on freshly injected neurotoxin is a complete clinical failure, whether due to severe under-dosing, bad placement, or improper product storage and dilution.
When my mother went in to address this, the technician, Kelly, was unbelievably rude, dismissive, and condescending. While I was on the phone helping my mother communicate, Kelly was making disrespectful facial expressions directly at my mother, completely ignoring the issue, and repeatedly rolling out weak excuses like blaming my mother's "age" (she is only in her 40s) and showing irrelevant baseline photos to avoid answering why a treatment faded in under a month. She refused to offer any resolution, touch-up, or credit.
To make matters worse, when we escalated this to the manager, the response was even more appalling. Instead of taking accountability, apologizing for her technician's disrespectful behavior, or trying to retain a regular customer, the manager essentially brushed us off and said if we weren't happy, we shouldn't come back.
This clinic clearly does not stand behind their work, uses ineffective or heavily diluted product, and treats loyal clients with absolute disrespect the moment a problem arises. Save your money and go to a professional clinic that actually values patient safety, proper injection technique, and basic customer service.
