I agree with the fast response but the customer service is awful. Rude and dismissive attitude. I…read moredon't understand why, but I can only assume it was because I wanted a quote (and he wanted to know if needed service or not). That was how far we got before HE hung up without saying bye, thank you, or let us know if we can help. I'm deciding to bypass this company just based on the his condescending tone and dismissive attitude. I rated a 2star to be fair since he did respond quickly. Update: After leaving a review about my experience with this company. I received a phone call from a completely different number (possibly the same guy) asking me to remove a review since I was not a customer. I assumed he was calling on behalf of another company since he said, they "locksmiths?" are a close-knit community and that he's asking me nicely to remove it (again, possibly the same guy). So, I go back to look at the messages and I notice a picture of the same guy for 2 different companies. Like, what type of scam is this? (Ok, more than likely the same guy) To be fair, this guy wasn't rude, he used please thank you and even told me to have a good day before WE ended the call. It was the type of conversation I wish we'd had the first go-around. Ha, go figure. I've attached a photo of both companies. (Ok, it's definitely the same guy) I want to reiterate that I am NOT a customer and I chose NOT to use their services and I won't use the clone company's services either. Good customer service doesn't start when money exchanges hands, it starts from the moment someone interacts with your business. The fact that I am not a customer doesn't negate your responsibility to treat me kind and with respect. Sir, I wish you the best moving forward.

HIGHLY RECOMMENDED!! Yan is the man! I over cranked the quick release on my Yakima / Thule / rocky…read moremount rack lock. Yan took the time to diagnose and gently assess the issue. This lock was extremely jammed due to my own user error. Within minutes Yan was able to get the lock back in working order. Feeling very luck right now!! After the lock was fixed he went around and sprayed pro-grade lubricant in the 11 other locks. Above and beyond! Very fair pricing for meeting us on a holiday (4th of July)!! He even gave us some great tips for our cycling trip in the U.P. What a great guy!!

These folks are fabulous! They are so personable, professional, and knowledgeable, you almost want…read moreto have problems so you can use them. Very comforting to know there are still friendly shops who care about their business. Don't hesitate to call them.

I can't say enough good things about Ames Locksmith. I had a lock on my building which wasn't…read moreopening, and I initially assumed it was just frozen. After a few warm days it became obvious that this was not the case. I called Ames and Ryan was at my building in less than an hour! He was able to diagnose the issue in just a few minutes, and it's working better than ever. He was also very thorough, making sure to ask if the building had a master key system which he should account for. I hope I don't need a locksmith again any time soon, but I will definitely call Ames if I do. By the way, they also offer locksmith services and key programming for cars. That could save you a lot of money by avoiding a tow to the dealership.

Came and got the job done in less than 30 minutes!! Did cost well over $100 which seemed like a bit…read moremuch but I do not know the market for locksmiths!

One star for my personal experience, one more out of deference for not trashing an independent…read morebusiness I did not actually have business with. Despite advertising emergency service, and calling well within posted "business hours", after more than 24 hours I still have not had any response. This was the case for all three local locksmiths I called on a Saturday. Access' website invites you to text for service, but you would only get replies w/in 24 hours, so clearly it's no help for emergencies and you will need to call. My mom had a doorknob fail on a kitchen door between her back door and the main part of the house. This locked her out entirely. She is injured and preparing for surgery Monday, so it was particularly concerning to have her stuck outside indefinitely. Ultimately, a friend was able to come by to remove the trim and get it open with a credit card for her. I moved to the state of Oregon 20 years ago, so my number is no longer a local area code. Despite calling for (and clearly noting) I needed help for a home in Toledo, perhaps this played a role? Or they could not come anytime soon and couldn't be bothered to just call to say as much? No idea. All I know is they not only did not have a prompt response, but I got no response whatsoever. Certainly can't get behind that. Hope you do better than we did if you're ever in a bind.

I live farther away. I called and the owner was knowledgeable on how to help. I sent him a picture…read moreof the key I was wanting copied and he responded that he could cut it (two other places said they couldn'). it only took 5 minutes and he was very polite. I would recommend

One star for my personal experience, one more out of deference for not trashing an independent…read morebusiness I did not actually have business with. Despite advertising emergency service, and calling well within posted "business hours", after more than 24 hours I still have not had any response. This was the case for all three local locksmiths I called on a Saturday. My mom had a doorknob fail on a kitchen door between her back door and the main part of the house. This locked her out entirely. She is injured and preparing for surgery Monday, so it was particularly concerning to have her stuck outside. Ultimately, a friend was able to come by to remove the trim and get it open with a credit card for her. I moved to the state of Oregon 20 years ago, so my number is no longer a local area code. Despite calling for (and clearly noting) I needed help for a home in Toledo, perhaps this played a role? Or they could not come anytime soon and couldn't be bothered to just call to say as much? No idea. All I know is they not only did not have a prompt response, but I got no response whatsoever. Certainly, can't get behind that. Hope you do better than we did if you're ever in a bind. ------------------ Updated 5/8/22 to provide phone log photo as requested. Detailed message was left. Not sure what happened with their messages. Sometimes phones are just weird, it does totally happen in life. It sounds like it was a busy day for them. Of the locksmith options I found, I would still try calling them again - I didn't get ANY responses. So bizzarre. But based on my experience trying 3 local providers, all with good reviews; If you need someone ASAP - and especially if you have to leave messages - definitely call multiple companies to be sure someone calls back. And it sounds like calling again is smart if you are ever stuck waiting around without any responses. I haven't needed an emergency locksmith for 15 years, so this was certainly a reacquaintance/learning experience. I've learned something useful about how to best get in contact with one! Don't avoid this company because of this; just cast yourself a wide net of inquiries and then don't worry about calling them (or anyone else) again if you are in a more urgent situation and need help.

We had Russ work on our businesses locks and he made things worse and in my opinion didn't seem to…read moreknow what he was doing. He was also quite rude to our staff and as a result we won't be using his company again.

Absolutely the most inept repairman that I have ever seen in my 76-year lifespan. He made my…read moreornate, expensive, front-door handle inoperable, then left with the inside knob hanging on. It came off in my hand the minute I tried to turn it. He didn't have the nerve to ask for any kind of payment. The part on my outside, front door handle meant to be pressed by the thumb would not move. Seems to me like it needed proper, internal lubrication. He immediately said an internal part was broken and needed to be replaced. First thing he did, after he had difficulty removing the inside door knob, was to strip a screw when he tried to take the mechanism apart. Soon after, it started to work properly, because it needed, as I suspected, some lube. Now, it just needed to be put back together. He tried for more than an hour, but could not figure out how to put it back together. He jerry-rigged it so the handle looked like it would stay on. It did not. A follow-up call to another locksmith turned out that a spring was somehow lost in the disassembly of the door knob. In any event, a complete replacement will be necessary at the cost of several hundred dollars. I should have known the fellow from Speedy was dicey when he immediately decided without much looking that a part replacement was needed. After he failed to get the knob back on, he hemmed and hawed when I asked if he could replace the entire thing. Clearly, he did not want to tackle that project. In his defense, he's a nice guy. Speedy may be just fine for unlocking car doors, but for anything more involved, I would look elsewhere.

Disclaimer I have…read moreonly had keys made for me here Haven't used any other services Easy peasy support your local businesses

Very knowledgeable and easy to work with. Just took in a lock with a broken key, they were able to…read moreremove the broken piece and made me 2 new copies...$15! Excellent experience

They were very flexible in helping me accomplish my emergency rekey from out of state. They respond…read morequickly and are very process oriented, which I love. Renee was a great help, and I feel pleased with what I paid for such excellent and expeditious service. Will definitely be using them again.

Professional and reliable. Slightly more expensive, but trust them...Won't let anyone else touch my…read morelocks.

Fantastic communication and fast, reliable service. Definitely will use again. needed a fast…read moreservice and he was out right away.

I locked my keys out of my car and Amp Locksmith was there in less than an hour and opened it…read morequickly. Very inexpensive for such a quick turn around! Thank you!

J&B Lock was excellent to work with from start to finish…read more He answered my call directly (no call center), which was a great first impression, and was able to come out the same day/next day. Communication was straightforward and easy. The work itself went above and beyond what I expected. I initially thought I had four locks to change, but he ended up handling all six. He also proactively offered to replace the deadbolt, including adjusting the strike plate, doing the necessary chiseling, and aligning the door so the bolt closed cleanly. He made sure everything was keyed consistently, fixed alignment issues with the door and hardware, and even addressed a turn knob that wasn't seating properly -- all without hesitation. Overall, he was efficient, detail-oriented, and clearly takes pride in doing the job right. Very easy to work with. I would definitely recommend J&B Lock.

I write this review to showcase the man behind this business. John Stewart…read more Two weeks ago, I was asked to go to my good friends house to check on her. I got to the home and had no way of getting in as the key that was to be used for Emergency was not where it was suppose to be. The officers said they could not go into the house even though I was requesting a welfare check. Soon after the officer left, I called a family member of my friend and she did not have the right key to get in. I quickly did a google search for a locksmith in the area. Fortunately, I got John. John was able to open the door and we found my good friend decease. Naturally, I was upset and so was the relative. After calming down, I went out to pay the locksmith for his service. This man gave me a hug and said he was so sorry for my loss and said he would not accept payment under these circumstances. He called the police and everyone else that needed to be called. I can not say enough about this man as he showed compassion and concern. I want every person to use this man as he didn't have to do what he did and I am forever grateful to him. So if you need a person who cares about what he does, call him. He is caring and good at his job. I want to give him 10 stars but it won't allow. Thank you John for supporting me at the worst time in my life. Thank you , thank you for all you do...