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    41 Shell

    1.0 (1 review)

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    12 years ago

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    Walgreens

    Walgreens

    (9 reviews)

    $$

    Was on hold for almost a half hour when it cut out. I called back and there again was more than 3…read morein the query. I think they have enough staff to have some answer calls. My question was a yes or no answer and would have take 1 minute or less. Now I have to invest another half hour to bring on hold or drive over there wasting about the same amount of time plus gas.

    This review is for the pharmacy, not the store. Some of the staff are nice, but sometimes, the…read moreservice is beyond appalling. I went to pick up a medication recently, and the woman said it wasn't ready but would be in 15 minutes. Fine. I came back half an hour later, and she said, "You can't get that refiled until tomorrow." When I gently pointed out that she'd told me to come back to get it earlier, mostly trying to figure out which of her two responses was actually correct, she just shrugged and stared at me--no apology, no explanation, no actual kindness or service. I am VERY nice to people in customer-service positions, as I know they deal with jerks every day, so the rudeness was unnecessary. I have more of these stories, but I'll spare you. Also, I just sat on hold for 15 minutes at 7:30 p.m., and then someone picked up, grunted, and hung up on me. I always use the app/website, but on this rare occasion, I had to speak to someone. Fine, they're busy, but the automated hold message is straight out of hell. Perhaps they need to start accepting emails. If CVS still took our insurance, I'd switch over in a heartbeat.

    41 Shell - convenience - Updated May 2026

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