This is my favorite O'Reilly location. I've been coming here for probably a decade and the staff…read morehas been very friendly and helpful to me over the years. I'm a car novice so I appreciate that they aren't condescending like some employees at other locations are, they are usually patient and help teach me the right way to fix my car (especially when you come on off-peak hours and they have more time). I remember one time, it had to be at least 6 years ago, where I was changing my brakes and I brought in a brake caliper piston that I thought was broken beyond repair and asked if they had a replacement. Lo and behold, one of the guys (I believe his name was Adam) showed me how to fix it right there on the spot, costing me nothing except some brake grease. Now that's customer service! They have a good selection of items and 99% of the time they have what I need in stock. If not, they can order it and it comes within a day or two. I always come here for my car needs and will continue to do so.

Friendly staff,very helpful and very caring, and willing to help you install an item if you don't…read moreknow how to do it yourself

Nice store! And they have supplies others don't. For example: the iron remover version of softener…read moresalt. (Needed a larger order; they have 300 bags!) Clean store. Friendly staff. Helpful suggestions. Fun place to browse, too. So much practical stuff. Have been here in the past for oil changes, vehicle supplies, tire issues. Never a problem. Solid store. Will continue to patronize.

This is a clean and well stocked store But I still could…read moreonly give two stars as every time I'm in here they only have one lane open and there's always a line and they want to stand around and chitchat while they're in line so I'm forced to use the self check out especially when I'm stopped on a limited lunch hour and the woman at the self checkouts is just standing their idol. Doesn't even acknowledge you when you walk up.

I have been looking for a part for my mom's van for 2 weeks. They were able to locate that part,…read morethey were very helpful and professional. I don't get why they have a one star review. I have been to some real unprofessional salvage yards, this is not it.

All the reviews are correct about this place being a sham and shoddy customer service - (If I was…read moreable to give ZERO STARS I would) - Purchased an engine from them on ebay and their freight company lied about me telling them to deliver on a certain date when I specifically called them to tell them I would be out of town until said date and they told me to call them when i got back. WELL... got no help from the wonder seller here at JAP. What I did get was a bunch of BS and JAP told the freight company to send the motor back to them from TX to IL. The seller thought he was going to charge me for the shipping both ways but he was severely mistaken - PAYPAL of course refunded me the funds in full - and the seller was responsible for the shipping to me which was 193.00 and the shipping back to him which who knows what the dollar amount was... IF JAP was so customer service oriented and provided honest reliable parts - then why would the seller not have tried to communicate and see if we could work something out that would have been the least cost to both of us. Instead he accused me of setting an appt up which I wouldn't have done because I had contacted the shipper and told them I would be out of town said days and then failed or ignored my responses and while I waited (an entire day) behind my back the same morning had the shipper return the engine to him. He failed to communicate with me at all telling me what the resolution could or would be - did not even have the courtesy to tell me that he had directed the freight company to return the engine to him... I contacted the freight company and got that information from them.... DUMB MOVE and a COSTLY ONE TOO!!! -- The seller did not even try to work with me or even offer suggestions to get this issue resolved. I offered to go pick up the item from the freight company terminal - they told him it would cost 89.00 to pick up the item - which is a bunch of BS....The seller is obviously not capable of working out issues with customers and did not do his due diligence to have the freight company fix their mistake - I would have even offered out of goodwill to possibly pay half of the pickup costs so the seller wouldn't have to bear the expense of shipping both ways. But instead he chose the sneaky way about it.. ignored the customer... had the heavy engine sent back to him, and in the long run - he ended up with almost 400.00 in extra expenses (shipping, paypal and ebay fees) and had to refund me the 560.00 paid for the ebay auction. Lastly, to continue his shady practices and lies - he leaves a response to my feedback that is backed full of untruths and does show that he is not to be trusted - SO BEWARE purchasing anything from Junction Auto Parts -- IT could cost ya!! - Fortunately for me - I was able to avoid this by proper documentation and calling his lack of customer service to the forefront - I hope this helps further peeps from having to deal with this type of BS and will prevent you from getting bad parts from this bad business....

Excellent customer service. Very very helpful. Great prices. Very willing to negotiate!read more

My son called this auto salvage business for a quote on hauling and junking two cars, one belonging…read moreto my son and one to me. A woman, who I believe is the parts counter customer service representative (the only woman employed there, I believe), told my son they would pay us $250 per vehicle for a total of $500. Later, my son called again to arrange for Erickson to pick up the cars, and the man who answered the phone told him that they would only pay $225 per vehicle. When my son told the man that the earlier quote was $250 per car, he repeated that they would only pay $225 per car. We decided to call other salvage yards, and got a number of other quotes. My son called Erickson one more time to see if he could talk to the woman who quoted $250 per car, which was one of the higher quotes. The parts counter woman answered the phone and instead of honoring her previous quote she gave a third quote -- this time $225 for one vehicle and $200 for the second. I got on the phone and asked why they gave three different quotes within a few hours for the same service removing the same vehicles. The woman told me the price of scrap metal had dropped during the day (January 19, 2015). However, I am quite sure scrap metal prices do not change twice in one day, and I'm fairly confident that scrap metal prices didn't change at all the day we called, since it was Martin Luther King Day. I asked for the business owner's phone number, and the parts counter woman told me she would not give me the number. I asked for the number again, and she refused again to give me the phone number. I told her I would file a BBB complaint, and she told me to go ahead and then slammed the phone down. I filed the complaint, and posted here as well. Get a written quote, and then cross your fingers, too.

If this is my 4th car from This dealer, they must be doing…read moresomething right! Johns Aspru and Chris are Excellent to deal with and fast to get it all done. Everything we talked about over the phone was exactly what I got during the time of delivery of my cars. John and Chris is and will be the only reason I keep going back. I look forward to my next new car purchase, because I already know it will be a painless experience. Thanks again John & Chris!

Mike M, John A. , and Chris W. All were very helpful and easy to work with. They listen to your…read morequestions and take the time to ensure you understand. Pleasant experience!

Absolutely horrible. If you would like to be lied to and stolen from, Rich is your guy! Never…read morereceived engine I prepaid for. He provided only excuses, no tracking number. NEVER EVER RECEVED PRODUCT but he received THOUSANDS of DOLLARS from my credit card instantly.

I needed a new transmission for my car. Their parts are high quality and the price was very fair…read more Dave helped me out and was so easy to work with. 10/10 customer service. Highly recommend Rockford Auto Parts to anyone looking for great service and dependable parts.

This business is unethical so stay away. I ordered a simple $100 part over 7 week ago and still…read morehaven't received it. At first Zach would answer my calls but now he's ghosting me. Both the office message system and Zach's mobile number are full and won't allow you to leave a message. Feels like a lot of other customers have bought parts and this business isn't sending the product.

From the owner: We are a manufacturer of stainless steel fuel tanks for you stock, custom, hot rod the car of your…read moredreams, we also make bumpers, chrome and stainless steel for Chevrolet and Ford cars and truck from 1928-54/ In addition we make s/s bumper braces for 28-40 Fords, and hundreds of other products.

Amazing People Amazing Service I called and explained the…read moresituation too a Service guy name Connor, about my vehicle, and made an appointment for service . Days later I go this particular place, an Connor was just Remarkable Hes the apitmiee of great customer service. They didn't try to charge me anything extra nor did they try to tell me other things were wrong, They cleaned and vacuumed out my car So FYI ...... YOU CANT GO WRONG WITH THIS PLACE .....

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....