Very unpleasant encounter with one of the female desk clerk with mid back wavy brown hair. I needed…read more10 min just to use the bathroom since I traveled 20 min just to get this pf for them to say they're closing early to exchange equipment

This is a very nice Planet Fitness that is well maintained, clean, great equipment and love the…read moretanning beds and stand up huts. The staffs is always super friendly!

If you were planning to do any serious swimming, this isn't the place, especially not for the cost…read more The university has no swim team but to draw new enrollment allows the local high schools to use the pool for practice during peak hours every day -- even closing two hours early one day, packing the schedule for other teams and exercise groups. You won't be able to ever have a consistent schedule and will be waiting for open lanes.

A wonderful resource for the community! The pool is great, locker rooms are big and clean. I…read moreespecially appreciate the free parking pass. Membership fees are very reasonable, especially for seniors. Looking forward to pickleball lessons. Thanks, Shepherd U, for making the facility available to the public

This place is fabulous! The owner is a very nice guy and knows his stuff. We recently moved here…read morefrom TX and I was very bummed there wasn't a CrossFit box close. One of the members suggested I give this gym a try and I LOVE IT! Such a great workout and a great group of people.

Loved the gym, hated the lack of humanity…read more I was a loyal, consistent member of this Anytime Fitness. I enjoyed the facility and the environment so much that I simply froze my membership rather than canceling when I went on maternity leave. Unfortunately, my experience shifted from positive to deeply disappointing the moment life got complicated. My account was automatically unfrozen and charged without a single email or notification. To make matters worse, I was unexpectedly laid off following my maternity leave. As a new mother navigating the stress of job loss and a newborn, I embarked on the embarrassing and painful task of reaching out to businesses to cancel subscriptions and see if they'd be willing to help out in even a small way. Every other company I dealt with offered some form of grace (discount) or an exception (waived fee) for extenuating circumstances. Not Anytime Fitness. Despite explaining my situation-- crying on the phone to an employee because the owner didn't even offer to speak with me and deliver the news themselves-- I was told, "You have to understand, they're running a business." They refused to waive or even discount the $150 cancellation fee. I've run a business. I understand overhead. But I also understand that "sticking to your guns" over $150 at the cost of adding insult to injury to a loyal customer going through a family crisis (not to mention humiliating circumstance) is short-sighted. That $150 means very little to their bottom line, but it meant the world to my family right now. I truly loved this gym, but I will never be an AF customer again. They chose a one-time fee over treating a person like a person. If you value a business that shows empathy during life's hardest moments, you may want to consider another option.

Great location and equipment but the shower pressure is HORRIBLE!!! They have these cheap plastic…read moreshower heads and they don't have a mat to catch the water when you step out of the shower. Also, as I walked out I grabbed a protein bar and the brunette asked did I pay for it and I said, "No, my other gym has them for free." She then stated they're losing a lot of money! I then kindly returned it & said," I guess they are!" Instead of the smart mouthed remark, it would've been great if she said,"I should probably put a sign and price up for people to recognize these items are for sale." Her comment and attitude didn't make the franchise appealing AT ALL!!! I sure hope she's not the owner because she needs to learn marketing as well as customer service ... on a scale of 1 to 10 she herself gets a ZERO!!! *I don't need to steal and never have! This person just didn't want to own up to not putting signage up.! My other gym does on occasions put out free protein bars. No problem, Lol it's a $2 protein bar!!! STOP BEING CHEAP & GET BETTER SHOWER HEADS... THE WATER PRESSURE IS TRASH!!!

Kyle the owner has helped me handle an issue, and overall this a a gym worthy of the value, size…read moreand experience. Would recommend.

A majority of the people writing good reviews either work here or are friends with the 20 people…read morethat are "owners." The facility is missing: - a daycare - sauna - pool - air conditioning during the summer - secure parking (lock your doors and take everything valuable ) They are not good to their trainers. Their "nutrition coaches" are under qualified to give the nutrition advice they give.

Their pricing model is really predatory. They try to hook you into yearly contacts. Even for summer…read moreplans for kids from home from college, exorbitant fees.

Amazing gym, such friendly staff. It's awesome that they have a daycare too for my kids!!read more

This gym deserves 5/5 stars because of a sweet person named Skylar who is the nicest front desk…read moreworker. This individual makes the experience upon entering onelife phenomenal! Also on the phone, Skylar knows how to answer any sort of question with full attention and detail. So sweet and kind, the management did a great job on who to hire. Also, another individual that deserves credit is named Lucas. Why I gave this review 3/5 stars was because some of the rules regarding the pool deck seemed a little bit too far fetched for those who have had swimming lessons. The music also tends to repeat itself after an hour in the gym, which is not fun for those who get songs stuck in their head easily! Other than that, the common gym rats are found and gym drama is at all an all time high. So if you know people in Hagerstown, your name will be said at sometime, anytime. I would recommend a membership here.

I asked them to cancel my membership send an email on November but they still charging me…read more Very disappointing of their customer service