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    4-Star Athletic Complex

    5.0 (2 reviews)

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    7 years ago

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    Anytime Fitness - State of the art cardio equipment.

    Anytime Fitness

    (4 reviews)

    Loved the gym, hated the lack of humanity…read more I was a loyal, consistent member of this Anytime Fitness. I enjoyed the facility and the environment so much that I simply froze my membership rather than canceling when I went on maternity leave. Unfortunately, my experience shifted from positive to deeply disappointing the moment life got complicated. My account was automatically unfrozen and charged without a single email or notification. To make matters worse, I was unexpectedly laid off following my maternity leave. As a new mother navigating the stress of job loss and a newborn, I embarked on the embarrassing and painful task of reaching out to businesses to cancel subscriptions and see if they'd be willing to help out in even a small way. Every other company I dealt with offered some form of grace (discount) or an exception (waived fee) for extenuating circumstances. Not Anytime Fitness. Despite explaining my situation-- crying on the phone to an employee because the owner didn't even offer to speak with me and deliver the news themselves-- I was told, "You have to understand, they're running a business." They refused to waive or even discount the $150 cancellation fee. I've run a business. I understand overhead. But I also understand that "sticking to your guns" over $150 at the cost of adding insult to injury to a loyal customer going through a family crisis (not to mention humiliating circumstance) is short-sighted. That $150 means very little to their bottom line, but it meant the world to my family right now. I truly loved this gym, but I will never be an AF customer again. They chose a one-time fee over treating a person like a person. If you value a business that shows empathy during life's hardest moments, you may want to consider another option.

    Great location and equipment but the shower pressure is HORRIBLE!!! They have these cheap plastic…read moreshower heads and they don't have a mat to catch the water when you step out of the shower. Also, as I walked out I grabbed a protein bar and the brunette asked did I pay for it and I said, "No, my other gym has them for free." She then stated they're losing a lot of money! I then kindly returned it & said," I guess they are!" Instead of the smart mouthed remark, it would've been great if she said,"I should probably put a sign and price up for people to recognize these items are for sale." Her comment and attitude didn't make the franchise appealing AT ALL!!! I sure hope she's not the owner because she needs to learn marketing as well as customer service ... on a scale of 1 to 10 she herself gets a ZERO!!! *I don't need to steal and never have! This person just didn't want to own up to not putting signage up.! My other gym does on occasions put out free protein bars. No problem, Lol it's a $2 protein bar!!! STOP BEING CHEAP & GET BETTER SHOWER HEADS... THE WATER PRESSURE IS TRASH!!!

    4-Star Athletic Complex - gyms - Updated May 2026

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