If I could give 0 stars I would. I am writing this review to warn people of the bad experience I have had. I hope that it does not happen to anyone else.
I made an expensive customer order on December 15th, and unfortunately it has been a terrible experience and I still do not have my Order. When I placed the order on Saturday December 15th, I explained that I would need to have it by December 18th because I was not from Denver and would have to commute an hour and a half to pick it up and have it gifted on time where it needed to be. I was told it would be ready on December 18th in the morning. When I made my way to pick it up that day, it in fact was not ready, and I had to then drive to their warehouse to pick up the order which was well after 9:00 pm. When I arrived home , The order was incorrect. I notified one of the employees immediately (786)520-9234 and she told me we would get it resolved in the morning.
On Wednesday December 19th I reached back out to get the issue resolved multiple times and did not received a message or call back. I waited until Thursday December 20th to try again and finally I got an answer and spoke with the manager (702)-884-2303. I explained what had happened and what was wrong with the order. He was told that it would be fixed and this way I didn't have to drive another hour and a half one way just to pick up something that was wrong, he would ship it for next day shipping. At this point I wouldn't have the gift on time so I settled to have to have it shipped. I did ask for a refund but he explained that they do not do that, and if something is wrong they will just correct the mistake. Although, I was not happy with that , I decided as long as I get the order it will be better than not at all.
On Thursday December 21, 2018 I was messaged a picture of the corrected order, and received a tracking (9481710200986778684041)
As of Today, December 28th, It still has not been shipped out and I do not have my order. I messaged the manager on Wednesday asking for an update and received no response, called a couple of times and no answer.
I just want what I paid for. So very disappointed in this place. read more