We are so thankful for the great hospitality during our time at the Element. Everyone was so…read morethoughtful and overly satisfied our needs. Such a great community to be apart of.

I lived at the Element for over 3.5 years and was so happy to call it home! The whole crew -…read moreJanice, Harley, Johnny, & Karen, were so incredibly helpful and friendly at all times. My dog would require me to go say hi to them on all our walks! Our favorite part was the saltwater pool, where we had many chill days and met some great people.

Current Resident of Hill Point Woods Apartments. Been here since 2012…read more I STRONGELY Recommend NOT living here. LOTS OF PROBLEMS: 1. Bugs. There are so many BUGS that infest the apartment its unbelievable. I had to put down glue traps to see how many I can catch. And in just 1 day I caught 3 -4 per glue trap. THAT MANY! They were in our couch, shoes, and even Bed. 2. Privacy. They come into your apartment WITHOUT your permission. 2 instances happened. So one day the apartment complex sent us in a damage notice... telling us there was damage to our door frame inside our apartment. There was cause our dog damaged it. But I asked my wife how would they know cause they weren't in our apartment. Then on the letter they said they noticed the damage on a day me and my wife were both at work. That got me upset cause Im not OK with people coming into my apartment inspecting things. 2 instance. Wife was home alone, and just got out of the shower. She was walking to the bedroom when the door just suddenly opened... turns out it was them coming to inspect something. Didn't even knock. 3. Stupidity. So my wife took out the garbage one day. As she approached the bin she noticed it was full to the brim, so she put the bags she was carrying on the side of the trash bin. We then get a notice from the management telling us we owe them $75 for the bags we left outside of the trash bin. When we confronted them about what we were supposed to do with the trash? They told us to put it back in the house. LOL. 4. Mail. If you live here forget about packages from US Mail. The mail man is so lazy here he just drops em off at the main office where you have to go and get it. The Apartment Complex allows this. UPS and Fed Ex still do their job and deliver to your door. 5. CHEAP thermostat. The thermostat they give you is something you buy for a $ 1 at The Dollar store. Its that cheap. Doesn't even work. In winter we have to play with it hoping it turns on. Sometimes you have to wait 30 min for it to start. What I find shocking is this place is more expensive than my previous apartment which I paid a lot less yet got a WORKING thermostat. 6. ULTIMATE STUPIDITY. So if your late 1 month on your utilities the apartment complex takes over your account. They don't tell you this, so you keep paying the Utility company. SO what happens is we got a letter saying we owe HUNDREDS of dollars in utilities. You can imagine how mad we were when we said we've been paying. We had the bills to prove it. The apartment complex says that your supposed to pay them if your late once. So we have to work with the utility company to get back money we been paying them and instead give it to the apartment complex. HOW STUPID IS THIS! Im STRONGELY recommend.... DO NOT LIVE HERE! The management office goes through personnel like water. Every 2 months they have new people. I can imagine these practices are why the turnover rate is so bad.

I've been living here since November and I've only been impressed with the apartments and the…read morestaff. The two ladies that work at the front desk are always smiling and helpful, and the maintenance men have always responded to any problems I've had the same day. I highly recommend Hillpoint Woods to anyone looking for nice apartments in a quiet, safe neigh

We were drawn to this apartment complex because it was less than 5 minutes from work and right down…read morethe road from Sentara Obici, should you need. There was an urgent care within the same semi-circle at the apartments, some other health and business offices, and the Suffolk Social Security Office. We live in the newest building, ground floor, and I am able to use a walker and wheelchair inside the apartment. Maintenance has been a breeze and I haven't had any poor experiences with any office staff. I will say that the walls are thin, so you do hear a lot with apartments around you or in the corridors/stairs/elevators. Parking is limited, especially for those with Disabled Placards. There is a Valet trash service, but only on certain nights at certain times, and must not have specific items in the trash bags. You will be warned, then fined more and more each further offense. It's either the fourth or fifth offense that can find you in breach of your lease.

I went to visit my daughter and the complex had a rotten smell to it and flys around due to a…read morecurrent tenant that's hordes trash and is dirty and they have done nothing about it!!!

Hillpoint Preserve Townhomes is a wonderful place to live. I've been here for a little less than a…read moreyear, and I've really enjoyed it. The community is peaceful, and the area is very well-maintained and safe. The leasing manager, Shelby, is absolutely fantastic- always helpful and kind. The grounds are kept clean, and if you ever have an issue, the maintenance team responds promptly. simply submit your request through the portal, and they'll take care of you right away. I highly recommend Hillpoint Preserves Townhome Apartments to anyone looking for a quiet, safe, well managed community.

From the owner: At Hillpoint Preserve Townhome Apartments, enjoy stylish relaxation in a meticulously planned…read moretownhome layout radiating with lavish details. As soon as you reach your driveway, charming stone accents and thoughtful designer features on your home's exterior reflect the sophisticated design choices that await inside. Enter through the front door under your covered porch or drive into your attached garage via your MyQ garage opener. Luxury vinyl plank leads you through your spacious, upscale townhome apartment located in a sought-after Suffolk location off Godwin Blvd. Come home to Hillpoint Preserve Townhome Apartments today and experience what it's like to unwind in a city poised to impress and a townhome outfitted in comfortable luxury.

For my first apartment, I loved living here! It's very quiet, the amenities are nice, and the…read moreleasing staff is kind. My only complaint is the online portal has too many discrepancies, from double charges to wrongful late fees. My recommendation to avoid this issue is to make your payments with cashiers checks.

Very nice and quiet community! The maintenance people are very nice and when you are in need of a…read morerepair they spring into action to help and ensure they get it right. The lady's at the leasing office are so sweet and kind, if I had any questions/problems they are there for me. Overall, I love calling this place home for me and my

SCAMMERS AND THIEVES…read more I've always tried to find the positive of every living situation I am in. The only positive of this complex is the view of the lake. I have never been treated so poorly in a place that I have paid to be. I have a scar on my leg that came about while trying to move maintenance equipment away from my front door so that I can exit my apartment. The equipment in question was a ladder and HVAC ducts from our apartment that were being fixing...but were left, for 3 hours, and only returned after we called the office to ask when they would finish fixing our air conditioning...while it was over 90 degrees outside... I lived with a barely operational toilet (the plumbing is terrible), and the only assistance I got was being taught how to "correctly" use a plunger until finally admitting that there was an issue with the tank. Also, hot water was a commodity that was difficult to come by...after 10 minutes in the shower the water ran cold. I resorted to taking baths to retain as much hot water as possible. The office staff provided inadequate maps and information on apartments when asked. They were unaware of which breeds were acceptable in the complex, which led to issues with a possible pet adoption. The maintenance staff are self-admittedly "lazy" (an apt description) and rude. The office staff are ill trained on policy or procedure, and often possess the attitude of a person that couldn't care less if problems are solved as long as it doesn't negatively affect them. The property management will see nothing but dollar signs when they are near you, and will do everything in their power to charge you with every fee imaginable. No security deposit is safe from these creative swindlers. My roommate and I were excited to move out. The move out process felt like a shake-down at best. We were told contradicting information from staff and management, we had to pay cleaning and painting fees (after cleaning and painting the apartment), and were charged a "carpet probate fee" that essentially charged us around $14 a month to use the carpet and contribute to replacing it due to it being "very worn and matted". No mention of stains, tears, or any other damage besides normal wear and tear. We were treated poorly during the move out evaluation...with the property management attempting to intimidate my roommate and I at every turn. What was most upsetting is that the staff attempted to imply we were being unreasonable by resisting the additional fees by saying "We are only doing our job". However...when we paid rent for over a year, where were they then? Why didn't they do their jobs when we needed them? The answer is simple...they wanted to help themselves to our money more than they wanted to help us.

Don't waste your time applying. I applied and got a complete run around so i told them never mind…read more Very unprofessional. I tried calling corporate and they don't even answer the phone! Glad it didn't work out.

RENTER BEWARE!!!! Do not rent at this complex, especially if…read moreyou have a family. Our family of four has been asked to leave the complex. This is because our neighbor below us has made several false claims about noise, what's worse is that we were not notified about the majority of these claims. Apparently your neighbor can claim anything they want, and the staff will just take there word for it. Will they give you a chance to defend the claims?.... NO!! So we received our notice to vacate, and at this point I'm over it. I will gladly leave. However, now they are telling me that we are obligated to pay the rent until someone else rents the unit, or until our lease runs out?!?!? They are the ones terminating the lease, not us!... How are we going to be able to afford rent for two places from September till December??? This place is terrible, the maintenance staff takes days to service any request, field mice are constancy finding there ways in to our apartment. There are little black ants that never go away, and now we are being asked to leave but still pay in full for the next 4 months if no one occupies the unit? This is beyond ridiculous, How can you treat a military family like this? This is unethical, and unbelievable. Stay far away if you are looking for a apartment for your family.

Have lived here over 3 years and if I could break my lease without the 3 thousand dollar penalty I…read morewould jump to it! Management is rude and non responsive, I have even gone to upper management... non responsive... very disappointed. Hallways are dingy and dirty, worms in the pool, gates and fences not working for months at a time.... the list goes on. I have tried avoiding giving this poor review but have had no choice... I will absolutely NOT renew my lease... UPDATE! Fence still not fixed, breeze way still not cleaned!!! 3 weeks later! Break in # 5 in 3 years!!! What joy this place has given me! Thanks property management for the safety and the security you have provided!

If I could give zero stars, I would. Unfortunately, my experience living at this property has been…read moreextremely disappointing and unprofessional from start to finish. The maintenance response is unacceptable. I have had a visible water leak in my ceiling for over five months, and despite submitting maintenance requests, no one has come to inspect or repair the issue. Even worse, the requests are repeatedly marked as "resolved" when no action has been taken. This raises serious concerns about potential mold growth, which is a major health and safety issue. Ignoring a problem of this nature is not only irresponsible but unsafe for tenants. The management office has also been very discouraging to deal with. The staff is consistently rude and dismissive, and it becomes clear that once the lease is signed, tenant concerns are no longer treated with respect or urgency. Communication is poor, and there is a clear lack of accountability when issues are reported. Safety is another major concern. There appears to be little to no concern regarding cars being broken into on the property. These incidents are not addressed in a way that makes residents feel secure or supported, which is extremely troubling. Additionally, the heating system does not work properly. This is a basic necessity, and failure to provide reliable heat makes the living conditions even more unacceptable. While S.L. Nusbaum Realty Co. may manage other properties well, this particular location is severely mismanaged. The lack of follow-through, disregard for tenant safety, and failure to maintain habitable living conditions have made this a very negative experience. I will not be renewing my lease, nor would I recommend this property to anyone. I am very disappointed and strongly urge prospective tenants to consider these issues before signing a lease.

Would do 0 stars if I could this complex is COMPLETELY unprofessiona. maintenance act like they…read moredont ever want to do their job my ceiling was leaking to the pont I have a giant water spot in my celing all that was done was they said they completed the task but never even came to inspect the ceiling. the office ladies act like you sre a nuisance everytime you bring an issue or concern to them. Ours cars get broken into every other week, and dont even get me started on how they treat you once they find out you aren't renewing your lease. completely unprofessional I would recommend this place to my WORST enemy

Today my mom and I were supposedly served a notice of non-renewal. This letter is a product of…read moreincompetence and a lack of accountability by a corporation that has always cared about the bottom dollar in opposition to residential satisfaction. For over 20 years I have lived in apartments across VA. My mom has 20+ years in addition to me. We have barely even been acquainted with the offices of most apartments in which we've resided, both together and separately, but still maintained amicable enough relations to comfortably coexist with one another. My mom is a hardworking, kind-spirited, loyal, prideful and spiritual woman deserving of all of her flowers. A crooked head manager hiding behind her arrogance and complacent minions in the front office are no testament to my mom's character. We have spent 3 years exhaustively reaching out to resolve residential conflict that we pay INCREASED RENT IN THE MIDST OF A PANDEMIC to have addressed. Instead of conflict resolution or even visiting our unit experiencing problems ongoing, my emails were literally counted (as if emailing residential management about residential conflict/their breaches of lease is a crime) and ignored. The manager gaslit my mental health to a courtesy officer that she sent to my home after ONE single phone call pleading to diffuse neighborly conflict I had withstood for over 2 years prior to finally calling in. The officer literally heard me out and understood where I was coming from, he was kind and attentive to the issues that were still left unresolved by management after he left. To save face, they assured him that they would get to the bottom of everything and continue to fake reviews and sugarcoat testimonials on their website. My current upstairs neighbors were allowed to freely harass my mom with their noise and then send a fire marshall to our home after making a false claim that "she thought our residence was catching fire." We have about 4 smoke alarms, regularly tested, that uttered not a single sound. The aforementioned neighbors have had a problem with the poor insulation I have LONG complained about on a regular basis for 3 years. Now I have a crazed woman fighting my ceiling, surveying my movement and calling the fire department because they can hear the plumbing and the air ducts through the walls. Management has ignored any provisions to their units and any valid criticisms from residence who overpay their meal tickets and for the first time in over 5 decades between my mom and I living in apartments, we are being threatened to leave. We are entitled to our rent refunded for the emotional distress and breach of ordinances that apartment management and residents alike have inflicted upon us considerably during our stay. My grandfather, the finest of gentleman and twice-survived Vietnam veteran who raised me to be a resilient but loving woman, just died on me. I spent every year I've lived here taking care of both my grandparents while my mom worked to take care of us all and still had to deal with the backwash of issues that the apartment management to whom we pay rent should have handled. Do not move here under any circumstance. Your money and your mental health will be siphoned without a second thought. The management is sheer evil.

This place is okay. They absolutely know NOTIHING about rent though. My two biggest issues with…read morethem were over rent. I like that they offer discounts to teachers but I'm not sure that it is worth it given all the problems I had. I had several problems over the two years I was a tenant here. Great area to live in but saftey wise, there are some question marks and the office did virtually nothing about those safety issues. The office staff is typically very nice about the problems but seriously NONE of them understand math or basic service. When I first moved in there were issues with my move in date, the office asked if we could move it by one day, because the carpet cleaners "couldn't make it" the day before I was supposed to move in and they couldn't let me move in until the carpets were cleaned. We agreed said okay that's fine, the next day I got the keys and opened the door to find, the carpet cleaners there. The office did offer a credit for us for that but it wasn't a great alternative as my family and I were there for another two-three days than we expected. I had to continually put in a request to get my windows in my apartment fixed, because they wouldn't open. Maintenance would come in and claim to fix them but never actually did. The office and the complex did not actually make maintenance properly fix them until I pointed out that it was a violation of fire code. Maintenance showed up the next day with the maintenance manager who commented on the fact that the windows not opening was a fire code issue. The major issue of all the issues I had here, was related to rent, and rent renewal. The first year I was there for a rent renewal they had a different system that did not allow you to look up the amount you were going to owe BEFORE the 1st of the month. Rent was due strictly on the 3rd of the month. I knew I would be out of town on the 1st so I went into the office to get the rent number BEFORE I left town. This was 2 WEEKS before rent was due. Once the beginning of the month came around, I was out of the state, and received a late rent notice. They caused a major issue and the office blamed it on ME, this also meant they hit my credit as a renter as well as a late rent fee, when it was their office staff who could not give me the correct number for rent. I had to speak to the property manager to get everything sorted because the office ladies were not wiling to remove the late rent fee or to remove the hit to my creditability as a renter. Keep in mind they had the check for over 2 WEEKS BEFORE this situation even happened. They could have checked it and chose not too. What's even better, they did all of this and caused such an issue over a $5 difference in rent. Then tried to play off this experience when I went in the following year for another rent renewal. The next time I had to go in for rent renewal, They had a new rent renewal date. the previous year, rent renewals went into affect on the 1st of July. This year they told me "Oh not we didn't do that last year and it doesn't go into affect until your move in date." I was told I would have a prorated amount because they did not have July 31st as an official move-in date on their property. If you see from my previous statement, that date occurred because of THIER mistake with the carpet. The math for this was not adding up but the ladies in the office walked me through it several times. When I finally paid the prorate amount and the rent renewal amount, I revied the prorated amount back from the office. I went in to ask about it and a different person in the office stated, "well we don't prorate for anyone so I am not sure who told you this". When I gave them the name of the person who told me it would be prorated, they said, "well she was recently promoted and if she told you we prorate then I guess she is right." I gave up and cashed the the check and moved on. I moved out about 6 months later.

We've only lived here for 6 weeks but so far we're very satisfied. Kim Edwards in the leasing…read moreoffice, with whom we met via FaceTime and via voice and email, was personable, professional, and expedient in processing our paperwork etc. We actually rented sight unseen but were happy with our building upon arrival. It was clean, odor free, and well appointed. The seating area on the ground floor is currently closed due to COVID. We are hoping that within the near future it will be re-opened. Unfortunately, the roof top deck access available for all the residents is also closed. This is disappointing but I'm sure that they're complying with the governors directives and it will be made available again soon. Our 8th floor flat in this circa 1904 building was as expected. Nicely laid out and spic and span. Dimensions not exactly what we had calculated but we were able to move our furniture around a bit and made it work. Since we've been here we've a couple of minor issues. We were extremely impressed by the way they were dealt with. Literally, within hours which was greatly appreciated. The system that the leasing company use has a multitude of capabilities from submitting work orders, to paying for rent and utilities. Since COVID-19, and until recently, the gym was shut due comply with the governors recommendations. The gym is now open, albeit at a smaller capacity, the leasing company is making a concerted effort to re-open it. It's necessary to book a gym session for the moment and that can be accomplished via the app. So, thanks to KimEdwards and her colleagues, so far, we're happy with our little flat. We hope that the roof top desk on the Virginia Building will be open soon so we can see the sites offered by this lovely city. The location of this building is incredible. Surrounded by water, parks, shops, restaurants....Who could ask for anything more. As I said above, we've only been here 6 weeks and hope that things continue to be very satisfactory.