You hear horror stories about places like this but I actually had a great experience when I came…read more My mom gets picked up by STS transportation and of course it was running an hour behind. She missed her appt because of this but when she got there they were so helpful. They went above and beyond to Help her solve her issues and they made everyone feel welcome. They all had great attitudes. I wish I had remembered their names because they each helped my mom!

Accompanied somesone her at 7:55am on a Friday for a walk in driving test. They have plenty of…read morefriendly staff outside to help ppl. Im sure they dont want the lines backed up outside (which I expected to see) They show you how to register online. After doing that, we went inside to give all car info so that test can be taken. By 9am, the driving test was over. The last thing was to wait inside to receive the license. By 9:30 we were completely done. Definitely didnt expect everything to run so quick and smoothly.

We had an appointment but never imagined it would be so smooth and fast!…read more In and out in less than 30 minutes. The people working there are very nice, organized and professional.

I was dreading going here today to update my license. I was so wrong. I arrived 10 minutes…read moreearly for my appointment and was met with a kind and professional woman who showed me the place to wait for my appointment. She checked my paperwork handed me a number and sent me in to wait to be seen. I was called 2 minutes later at 11:32, my appointment was for 11:30. I was taken care of by another thoughtful and professional person. I signed the necessary forms, paid my $25 and received my new license and left by 12:05PM. Every person who helped me was terrific. Make an appointment, arrive with a smile, be appreciative and take note of the endless hard work all these people do, and say thank you.

I had a very positive experience at the Driver License Office at Mall of the Americas on Flagler…read moreStreet. I would like to especially thank Supervisor Leonora and Jennifer at the front window. They were professional, patient, and very helpful. Their knowledge, kindness, and willingness to help made a stressful situation much easier to handle. Excellent customer service like this deserves recognition. Thank you, Leonora and Jennifer, for your outstanding assistance and professionalism.

If I could give this place 0 stars I would!…read more I came to the DMV seeking assistance with an issue regarding my driver's license, and unfortunately, my experience with the two employees at the front entrance was extremely disappointing. Both employees were rude, dismissive, and unprofessional. I was repeatedly told that I could not enter without an appointment, despite there being no visible signage indicating that the location was appointment-only. What made the situation even more frustrating was watching them allow another individual to walk in who was more than 30 minutes late for their scheduled appointment. I explained that I simply had a question regarding my license and needed guidance on what I should do next. Instead of attempting to assist me or even directing me to the appropriate resource, I was told that they were "about to close." I arrived before the posted closing time of 5:00 PM. If the office is open until 5:00 PM, I do not believe it is appropriate to turn someone away simply because closing time is approaching--especially when the person is only asking for information. I completely understand that certain DMV services may require appointments. However, there is a professional and respectful way to communicate that to the public. A simple explanation or a few minutes of assistance would have been more than enough. The way I was spoken to and dismissed was unnecessary and unacceptable for employees whose positions involve assisting the public. I hope this concern is addressed so that other customers are treated with greater professionalism and courtesy in the future.

I walked in with an appointment 35 minutes early and walked out 10 minutes after my appointment…read moretime, very organized and everyone was nice, never at a DMV in Florida until today 5 star plus!!!!

Surprisingly Smooth Process!…read more Brought daughter in for a 9am appointment on a Thursday to obtain her learners permit. She completed the course and her certificates online prior to the appointment. We came prepared with the required documentation and arrived about 25 minutes early. We walked up waited one minute to have a very nice woman check our documents. She said we were good to go and we walked in, waited in line maybe 10 minutes. Now everyone inside was pretty serious and focused on keeping the line moving. The woman who processed everything went smooth and quick then we were off to the cashier. We paid, sat for a minute or two and were handed her permit. I'm not sure what days or times give long waits but that was not our experience. We were out in less than 30 minutes from start to finish!

Miami Gardens driver licence place is amazing!!!!!! What a plesent experience that was compare to…read moreNorth Miami Beach!!!! Everyone was super nice, super helpful, fast pased and just great!!!! wht a welcomin place, and great team they hav there!!!! My apt ws at 8 i was done and out by 8:15!!!!! on point, on time!!!!!! Absolutely loved to see that good people are still among us!!!!! Thank you for your great work!!!!!! 5stars!!!!!

My experience at the DMV in Miami Gardens was absolutely horrible. I waited all night in line just…read moreto secure a spot to renew my driver's license. When the doors finally opened, grown men behind me started aggressively pushing just to get ahead. To avoid the pushing, I stepped slightly to the side--only for the staff to unfairly remove me from the line without explanation. The woman checking paperwork refused to take mine, spoke in Creole with others in the line, and never explained why I was being skipped. When I asked for her name, another employee at the door rudely claimed she had no name and refused to help. This entire experience was unprofessional, frustrating, and a complete waste of time. The lack of organization and fairness at this DMV is unacceptable. How can a worker at a government-run DMV office refuse to serve me for no reason? I don't want to assume discrimination, but how do you explain her removing me from the line and denying me service while allowing others of her own ethnicity--who were pushing and aggravating the public--to stay?

Convenient because it's only a 5 minute drive from my house, I decided to come here to renew my…read moreauto tag. Parking is tedious. Be careful, because it's very narrow. Upon entering, the area is pretty much what you would expect from a business in Hialeah Gardens. It's freezing cold, so I recommend taking a sweater just in case. The wait wasn't so bad. I came in on a Thursday morning, at 9:15am, grabbed ticket #13. The monitor on the far upper left showed they were servicing #6. When it was my turn, the attendant was friendly and fast. My receipt read 9:46am. Tip: Make sure to bring CASH! They don't take anything else.

This place has you in and out in no time. Just make sure…read morethat you go there with cash cause they don't take credit cards and they don't take debit cards, but the service is very fast

Literally. 4 people sitting behind glass and one person working…read more OBE the worst customer service ever. I can't leave because I've been in line 45 minutes and counting. Insane!!! Do not come here!!! Poor young guy doing everyone's job! To the owner ....FIRE all of these women and give young guy a mega raise!

Anytime I've visited this place there is always a long line. I went on a Friday afternoon at…read more3:15pm and did not finish till 5:09pm . I kept record of the time because i noticed the wait in line to be attended is a huge problem there and doesn't seem to improve. Only 2 ladies at the counter attending customers and the line was out the door. There is no one available to ask a question if you need to verify something before making the long line, nor do they answer their phones when you call. The worst thing is that all this time you are standing , no seating , no tvs just stand and wait and wait. When I was finally attended, first thing I mentioned was the long wait and suggested that they should have a number system and seating, the clerk did not seem too welcoming to the suggestion nor she had a nice response as to communicating it to the management. She really didn't care. I consider those with health issues that cannot be standing around for soo long (elderly, pregnant women, disabled, etc) I think I rather drive farther and go to other locations than ever visit this place again.

I had an appointment at 3 PM, once I arrived I presented my appointment,…read more 5 minutes later I was inside, the process took me about 20 minutes,I left with the license in my hands at 3:20, it was the best experience I've had in Miami regarding procedures, the girl who attended to me was at window number 16, her kindness and customer service was incredible. thank you T Tenia mi cita a las 3pm,una ves llegue presnte mi cita,a los 5 minutos estaba adentro,me tomo aproximadamente unos 20 minutos el preoceso, sali con la lisencia en mis manos a las 3:20, fue la mejor esperiencia que he tenido en miami en cuanto a tramites, la chica que me atendio estaba en la ventanilla numero 16, fue increible su amabilidad y atencion al cliente, Gracias

My wife recently visited the DMV for a simple name change with all the proper supporting documents,…read moreand the experience she had with a representative named Gilberto was extremely unprofessional, rude, and unacceptable. From the start, he was condescending in tone and dismissive of her questions. Instead of providing clear guidance, he gave incorrect and inappropriate information, including a shocking and offensive statement that "American citizens donate 99.9% of the time and Latinos do not 99.9% of the time" when discussing organ donation. This is not only factually false but also discriminatory and unprofessional to say in any workplace, let alone at a government office. On top of that, he erroneously cancelled her appointment during their interaction, which caused further frustration and wasted her time. When he asked if she wanted to register to vote, she said yes, and when she answered what party she wanted, he visibly made a face of disapproval. That kind of behavior has no place at the DMV, where staff should remain neutral and respectful. Throughout the interaction, Gilberto was dismissive, rude, and clearly unwilling to treat my wife with basic courtesy. He acted in a way that was low-vibrational, unprofessional, and cowardly--speaking to her in a way that he would not have dared if I had been present. People like this damage the image of the DMV and further erode public trust in an institution that should serve everyone fairly. My wife went to the DMV for a straightforward name change. Instead, she was subjected to disrespect, false information, and poor service. The DMV needs to take accountability for this type of unprofessional conduct and ensure employees like Gilberto are trained--or removed--so others don't have to endure the same experience.

Carla is absolutely amazing! Every time I come to Auto Air Tags, she is always so welcoming,…read moreprofessional, patient, and helpful. She makes the entire process easy and stress free and always takes the time to make sure everything is handled correctly. Great customer service is hard to find these days, and Carla truly goes above and beyond. I highly recommend asking for her!. Love Ciamera J

Carla provided outstanding customer service. She was quick, efficient, and very knowledgeable. What…read morecould have been a stressful process was actually simple because she knew exactly how to help. I really appreciate her professionalism and positive attitude. Highly recommend!