Last Wednesday after work I went to 30 minute hit in Bedford and took my 4 year old grandson with me. This establishment is setup for you to bring your children while you work out. Yes he was tired and cranky towards the very end of my workout and I was trying to get him to calm down and come with me just as his Mother showed up to take him.. Due to the fact he was crying and according to the owners he was loud and excruciating to other people working out and she wanted him removed from the floor.. The owner's approach to my daughter and attack of words with respect to her son, my grandson were very unprofessional and words were exchanged in the heat of moment.. Unfortunately, long story short, 30 minute hit Bedford, terminated my membership.. Thoughts?????
Here's my letter to them;
To say that I am disappointed upon receiving the letter from you terminating my gym membership at 30 Minute Hit would be an understatement.
A couple of points I would like to make regarding your letter and the incident.
The child's area of the gym was designed and approved by you, not me. I assume it was designed so that mothers of young children - likely your target market - could still pay their membership dues and attend your gym even without finding a babysitter. The location of this child's area is not ideal - but again, that was a decision you made in the design of your business, not me.
The child in question is just that, a barely five year old boy. As a mother of two, and grandmother to him, I can attest that kids have meltdowns at the most inappropriate time. Usually, mothers, grandmothers and regular adults look the other way and give both the child and the mother or caregiver time to calm them down. Obviously Rachel that was not your understanding of how children can behave. My face still burns over your comment about his screeching being EXCRUCIATING. That is my grandchild you were talking about, and your comments were hurtful and not very understanding about that situation.
What transpired between you and my daughter, aka my "guest" as she was trying to get to him to calm him down - that should not have happened. I will not make excuses for my daughter's behaviour except to say that Rachel's was not much better. Parents feel frazzled when they are trying to get their children under control and being frazzled and then accused of not trying to control the situation was like pouring gasoline on a pile of embers.
I understand what it is like to deal with clients and not be in a happy place. But that is the business you are in - and I feel like I am paying the price for two people's bad behaviour - Rachel's and my daughter. As a paying client, I would have expected you to speak to me about the incident, and maybe make a recommendation about further interactions, but not to terminate my membership in the gym which is just penalizing me. read more