NEVER AGAIN, if you have a NICE car think twice. I had been a frequent customer since opening. Recently I had my car washed and when I exited the wash, I discovered my driver's side window trim had been bent and almost pulled off by their brushes. I drove to the office and showed the DAMAGE to their polite employee. I took a picture of his employee next to the damage. I was told that no one can have his business cell phone. He said he would have Ayham call me, and I gave him my business card. Ayham never called and after two days had passed I went to the business and introduced myself to Ayham, he seemed to be the owner. Ayham said he didn't get the message. Immediately he peeled off the tape I had to use to keep the trim from making a terrible wind noise while driving.
He became very defensive, showed me my car before it was washed (on his nice high quality camera system), he zoomed in trying his very best to convince me my trim was ALREADY BENT! Total BS. He told me he would turn the video over to his INFORMATION TECHNOLOGY company to prove to me he was right. i told him I would get an estimate on the damage cost to repair my car. I had told him I was going to use a local repair shop (PORTERS BODY & PAINT) he told me they would only make it WORSE. That was uncalled for and only proved he was going to continue to argue with me.
I returned to the business again since he never called me with results from the video.
I felt his aggressive approach to discrediting me and trying to quickly prove to me that HE DOESN'T have to accept anyone's damage ONLY PROVED TO ME that ALL CUSTOMERS BETTER BEWARE.
I will continue to communicate with him and try to resolve my damages, then I will change my rating if he does the right and fair thing.
After reading YELP'S GUIDELINES I thought it was especially interesting that Ayham has reviewed HIS OWN BUSINESS!!! How unprofessional is that? read more