My Mom's house in Kansas City suffered significant hail and wind damage in March. My handyman…read morereferred me to Charles Ross of Schoen's Roofing. I contacted him and he had one of his people (Zack) come out and inspect the damage the same day. Not only did the roof need to be replaced but the deck, apartment fence, window surroundings, gutters and downspouts and window screens also had hail damage. He suggested I file a claim with the insurance company which I did. The adjuster called me and said he would inspect the damage the next day AND that he could do it all by himself. I contacted Charles who told me that's how they do lowball offers and that he would have Zack meet with him (on a Sunday morning) and Zack pointed out all the damage. We filed the claim with the insurance company and they approved most of it which allowed Charles and his team to get started. Charles then filed supplemental claims to get most of the additional items approved and paid for. His team did an excellent job of removing and replacing the roof, gutters, and downspouts. He hired additional subcontractors to power wash the deck and fence, make minor repairs, and restain and repaint them to where they look new. The windows and screens were also fixed professionally. All work was completed within a few weeks and well before our closing date on the house sale. The roof also comes with a transferable 10 year labor warranty and 30 year impact resistant shingle warranty. So if you need a new roof, or have hail damge from storms, Charles Ross is the man for you! He can be reached at (940) 535-8221 and is Kansas City based.

It's been over a year, I'm still waiting for a quick siding job. One story, one side, insurance…read morepaid out and I am still waiting Assigned Josh as my "Forman" or "contractor " he doesn't return calls, always another story to delay, etc... even told me to get another contractor, after insurance paid them! Use at your own risk! I'm not alone, did some research with neighbors and some never get a call back! At my wits end...

Could not have asked for a better, more qualified and affordable company than VHE. From the first…read morephone call to the completion of the work I needed done they were ALWAYS professional, honest, and eager to help. They reroofed my house, garage and gutters were installed. Quality workmanship, friendly service, and affordable prices made it very pleasant to do business with VHE! Highly recommend giving them a call before you sign on any dotted line!

From the owner: Veterans Home Exteriors is a Nebraska-owned and operated regional home exteriors contractor. Our…read morefounder, John Larson, has over 15 years of experience as an insurance adjuster. John knows, first-hand, what it takes to inspect and repair all types of residential homes or exterior issues. He trusted the company to be later owned by Alex Wellington, who has an extensive line of family history serving our country. Alex also has over 7 years of construction knowledge and experience. Veterans Home Exteriors is proficient in working with insurance companies on roof and siding claims. John started Veterans 4 Veterans Construction as a disabled veterans company. John's mission and commitment is to donate a percentage of the profits earned on your project, to various veteran's causes and charities, which is continued through the new ownership. We truly enjoy working with our customers and are excited to share our profits with local veteran organizations. If you have a veterans organization that you want us to look into donating to, please reach out! Thank you for taking your time to consider us for your home exterior needs.

Nathan and his crew replaced the roof on our garage, which had damage from a branch and from…read moreunmaintained gutters. Their price came in a little under another quote and I liked the shingles manufacturer they use. The work came out great. They got the job done in the timeframe promised and communicated throughout the process. I will definitely check with them again when I'm ready to do work on the house. In fact, my sister has already hired them for a job.

One caveat before we start: this was our first home contracting work. So maybe the behavior…read moredescribed below is expected for this work. They did EXACTLY what was in their contract. No more, no less. They hand-wrote the contract instead of typing it up, so we missed that they didn't add the gutters we had discussed and thought they added. They were supposed to be all triple-paned, specially-built windows, but they bought the egress window at Menards. They didn't keep us updated as to the schedule. In July, we called and they said it would be a couple of weeks, 3 weeks later I called them again, oh, it'll be a few weeks, wash, rinse, repeat. When they finally did come, they worked for 3 days, disappeared for 2 days, worked a half day, disappeared for a day, worked an hour Saturday morning disappeared and came back, etc... They didn't do any kind of walk-through when they were done. We had them do quite a lot of work, so a show-and-tell would have been nice to know the job was done right. They demanded payment immediately when they were done with the work. Every other contractor I have ever worked with has either handed or mailed me a final bill to be paid in two weeks or 30 days. They called while their crew was still working to ask for payment. This is when we found out the gutters weren't getting done. They stated they 'never do gutters' even though we discussed the gutters with them and the crew that arrived. As far as I can tell, the workers did a good job, the roof seems sound, and the windows are good. The workers were friendly and professional. The NCR team was friendly too until they decided the bill was due. Then they were no better than any other debt collector. We told them we had to contact the bank the afternoon they asked. So before 9 the next morning (before the bank was even open) they were calling again. I would not recommend NCR based on their business practices.

Update: even after filing a complaint through the BBB, the owner blamed me for not voicing my…read moredispleasure before, which I did. And stated that once i paid for the bill, then i said that it was fine. ??? He also stated that he wasn't goin g to refund the entire bill (which isn't what i wanted) nor would he provide an itemized receipt (which he said that he would.) The BBB finally closed out the case.

Have found this indivdual to be more than competent. When others can't even seem to respond with a…read morebid, he got the job done, before they even took time, to call back. As a multiple property owner, I've used him from maintenance, to remodel, to ground up. Very attentive to getting it right, the first time I'd highly recommend this business, and am currently planning how to use his expertise, on my next idea.

I heard they were good. When I called them I got a busy signal. I called again at least 4x. Well, I…read moreonce again got a busy signal. They don't deserve my business if they keep getting a busy signal.

Did a good job with replacing shingles. Does not come when scheduled. Won't answer the phone…read more Had our money down (no one else asks for money down) for a whole year and lied about ordering the siding. Made up story about bending machine not working and new one ordered and it would take 4 weeks to get. Was told later that was a lie. Finally got the rest of our $$ back that we'd paid down and are having someone else do the siding and other things. Was a $52,000 job with our small dwelling. Instead did other's roofs and put us off having lied to us. We had been put off a whole year or more. Once they did the work I believe it was a good job but being lied to and not answering their phones was something we couldn't tolerate anymore. We will never have them do work for us again although they did do a good job on our roof after waiting a year and half for that. Nobody likes being lied to thus we're giving an honest report.

Paul and Alan did a great job 'refreshing' an old barn...looks like new now and, once again, an…read moreasset to the property. Both are very detailed and talented in their work. Steve Halloran Hastings, NE