I had a great experience at 2nd Swing Golf thanks to Don. I came in looking for a used set of ladies irons, and he took the time to watch my swing and recommend a few options. He put a set on hold for me so I could come back the next day. When I returned, I started looking at drivers, and Don recognized and greeted me by name right away and helped fit me for a driver as well. He was knowledgeable, patient, and genuinely helpful throughout the entire process. Great customer service! read more

Took my 15 yo grandson for driver demo with Travis Lamberton. Travis showed a lot of patience and make it a great experience! Ended up with a Ping 430 LST 9 degree driver. My grandson is excited to get in the simulator and work on his golf swing. Thanks Travis read more

Do not buy from here. My son spent his hard earned money and we had to return the item. It's been months we've called three times and they promise we will have our refund in a few days and nothing. Starting to think they have taken our money and we will not get it back. This is going on months of waiting for the return. read more

Had a fitting with Mark, he was extremely helpful, kept my budget in mind when choosing clubs, and helped me build the perfect bag setup. Honestly just walking around looking at everything was awesome! read more

2nd Swing has a nice online and brick n' mortar club selection with market-price on most clubs comparable to ebay but the customer service is rather poor. I ordered clubs which were defective upon delivery and had a difficult time (5 days) even receiving an email response. When I called customer service to check up the concern I received a surly response which was sort of off putting but understandable. Finally after receiving a shipping label and shipping the club I was informed of a 2 week time period (business days) to even receive a refund on a defective item. I understand that 2nd swing is a family-run business and has perhaps a smaller staff relative to their revenue however this experience has left a poor taste in my mouth, in large part because my direct interactions with customer service agents were quite negative. Nevertheless I think it's in bad taste to just pan a business over stuff like this. To credit their store the selection of clubs is great and the website is easy to use. I will probably continue to shop here as to not be petty however I think these complaints are justified read more

This company is awesome! When I received my first order (in 3 business days), the club arrived broken, which was a huge disappointment. However, the customer service rep I spoke with, Tyler, was quick to locate another club for me with the exact specifications and rating and shipped it to my home in two days. Will definitely use again. read more

Really large selection of clubs! Gave the salesman or budget and he found some really nice Ping clubs that were the size we were looking for. read more

Just got off the phone with an extremely rude customer service associate. When trading in a club, they only have a couple options for the condition you list a club. Among them, "average" or "new". There's a huge disparity between these two and they price it accordingly. There is no button to select "excellent" or "mint" condition. This associate wanted to argue with me and tell me I'm wrong due to their manipulative club grading philosophy. The guy was a total jerk. Also, they don't give you the opportunity to return your clubs after their "final" evaluation of the clubs condition if you end up not agreeing on value or condition. They just send you a check on what they think the value is you have no say. There needs to be an option for them to return your clubs if you don't agree with their evaluation. This is a huge problem for me and others. That is a huge red flag for any business. These are highly manipulative tactics and had I known that, I would have never done business with them. read more

Great experience. The trade in was fair and the fitting was the best in town. Look up Buck. He was incredible.

I had my clubs fit from driver to sand wedge at the 2nd Swing in Minneapolis by Andy Thompson on Thursday June 5th. Andy was very professional, patient and knowledgeable. He had me take quite a few swings and then adjusted all of my clubs using the data on Trackman and from what he had observed. I saw immediate positive results. I left the store very pleased with the fitting of my clubs and brimming with confidence. Andy is a real asset to 2nd Swing and strongly recommend his professional club fitting expertise. John N. read more

Scheduled an appointment with Scott for a driver fitting the night before and came in the next morning. Scott was very professional and personable, making for an enjoyable and seamless process for me. Would highly recommend Scott for your next fitting! read more

Great trade-in service with a huge inventory to trade-up. Have sold them at a set and several woods over the years. Their pricing scheme is on the lower end compared to local options however this is off set by their trade-up gear is very current and some with premium shafts. A highlight is their customer service, speaking to their associates to work through the process is incredibly helpful. Tyler in particular helped with trade ins and the purchase of a premium driver. He went above and beyond to make the experience smooth and worthwhile. Also helped to source some arccos sensors I mistakenly sent in. Overall a very positive experience! read more

bought clubs in person and they have a 30 day return window. Since I bought them in person I can only receive store credit for the clubs (their policy). if you buy them online you get 60 days and can get credit back onto the original card of purchase. so by going out of my way to go to the store in person I now have clubs that I'll try to resell them and get my money back or have a credit to their store (which may expire after a certain amount of time) for stuff I won't need. Ex: i dont need $200 worth of hats. read more

Very BAD experience with 2nd Swing: Traded several clubs and four driver shafts for a used driver. Had items listed on a sheet and put it in the shipping box. I packed the box myself. Received a memo saying that two of the shafts were not enclosed. Totally WRONG! No one at 2nd Swing would help me! A feel bad challenging a family owned company, but they did me wrong. I have no proof other than knowing that I put the items on the box, the box was sealed and receive sealed. BAD BUSINESS! (Sorry to say that) Please take your business elsewhere. read more

I originally gave them a terrible review as they decided to done grade my clubs with no notification. I called them up and they agreed that that was incorrect and told me they would mail a ck for 560.00... ck came 409.. i felt totally ripped off and gave them a poor review.. they called me apologized and immediately sent me the money they had committed to. It was an honest mistake and I will do business with them again regards keith read more

Had the opportunity to spend and hour and a half getting fitted for new irons with Tyler Fitzel in February. I walked with pre conceived notion regarding clubs I wanted to play, but let Tyler do his magic and am now happily hitting my new Ping G710 as golf courses have opened. The goal was to gain greater height on my irons and after two weeks I can honestly say Tyler has me hitting shots higher and longer than last year. Great process, knowledgeable fitter I would recommend to everyone one! read more

Absolutely outstanding. I had an outdated set, they (Warren) took time with me, was an excellent analyst of my swing, tried multiple variables in irons, and I think nailed the he best set for me. When he could've gotten things done quicker, he took the time. He could've tried to get me to do the woods and putter in same first fitting session, but asked recommended I spend more time, do a second fitting, to get it right. I will recommend to everyone who'll listen, who hasn't been fitted for clubs by them, to come here and do so. read more

This store was recommended by a friend of a friend who had a lot of kids who needed golf clubs through the years and found this was the best value. We had looked at two other stores for starter sets for my six grade son. They were $210 and $280. Second swing had a starter set for $130 and it had more clubs then the $210 set. The gentleman who helped me with was very friendly. My son wanted to try out the clubs and we were told "sure" and got one of those screens that you can golf into and it keeps track of how fast your ball goes and which way. This Is not the largest store for golf items, but it will have everything you need. Used and new clubs, balls, tees. Try it! read more

Again. Amazed and impressed on how the fitting process dials in the "right" club. Mark O at the Minneapolis 2nd Swing location was smooth, knowledgeable and literally took me through four or five separate upgraded driver options for me to compare to my Taylor Made R1 that has been treating me well. Once down the "the" club, a Ping G425, Mark then tweaked my R1 to better match my swing with five balls each per club. Night and day difference, the Ping G425 wins. Actually was heading straight to the course for a round with the new driver. Happy place. The value in having someone dial in what you are looking for from the thousands, literally, thousands of choices available at these stores and online is priceless. Thanks again Mark and Andrew. read more

After 2 tries I finally got the clubs I ordered. They sent the clubs with the wrong shafts the 1st try and finally got the right setup the 2nd try. The clubs were in excellent shape. However I paid extra to have the clubs bent but after having the lofts and lies checked they didn't do the work at all. Customer service is mediocre and obviously their quality control is really really bad. read more

I've become a major 2nd Swing fan over the years. My favorite fitter/coach at the Minneapolis location is Dean Goodwin. He's passionate about golf, and he'll take the time to fit you and find clubs that will work best for you. Dean is an excellent golfer himself, and he is a student of the game -- constantly seeking to get better and learn more about instruction. I appreciate that 2nd Swing isn't a high-pressure sales environment. It's people that genuinely love golf and helping people play better. I've never felt pressure to walk out of the store with a club. They have a huge inventory of clubs and accessories, so you can try out multiple sets of clubs in their simulators to find out what works best for you. I also like being able to buy clubs that are a couple of years old at a steep discount to their original sticker price. read more

This place is pure class, Will was a fantastic fitter I got paired with and he really was knowledgeable and helped me understand what clubs work best for my game. read more

My boyfriend had bought a mint full set of Taylor made irons. A week later we went back and his same set of clubs were there but this set had a 4 iron- which his set did not come with. They refused to take the 4 iron out of that set for him to purchase. There were no single 4 irons of the Taylor made club set he got. It was very frustrating because he just paid $1,300 a week ago for a set that didn't have a 4 iron and they wouldn't give it to him a week later even when he would pay for it. Another friend of mine had a scheduled club fitting for this week (he was going to buy a whole new set of irons so he was ready to spend a good deal of money). He had a work call go over and got to second swing 10 minutes late. An older man said that the canceled his appointment because he was 10 Minutes late, but the fitting was scheduled for an hour long. I get that showing up late can result in cancelation but the man who "helped" him was super rude and unkind. Then my friend said he was just going to look at clubs alone and the older man goes, "well we're still not gonna fit you for them". So he went to pga super store and had the best customer service for a WALK IN fitting. If you're looking for a discount golf store, do not go here. Horrible customer service and no respect for customers! Go to golf galaxy or pga super store. The $100 more for clubs is worth it for hen there is nice workers who treat you good. read more

Not a customer focused business. From time to time issues pop up in business transactions that were not expected. You can judge the character of a business by how they address the issues vis a vis their customer. By my standards, 2nd Swing fails. In March I purchased a Tour Edge fairway wood with a planned trade of my Epic Flash 3W valued $100 in trade by 2nd Swing. I paid for the Tour Edge with the clear written notation that once I decided to keep the Tour Edge, I would send the Epic in for the trade at $100. After getting enough rounds in to decide that I would keep the Tour Edge (driving ranges are closed in TX due to the virus) I sent an email to 2nd Swing requesting the FedX shipping label so I could send my trade to them. I heard nothing so today I called. "Theo" told me that they had not received any emails from me - sorry Theo, I do not believe you are telling me the truth. Email is not that unreliable. Each email had the order number in the Re line. I was also told that since the trade value on their site for my Epic Flash had fallen to $58 in the interim, that is all they would give me. I asked, so what if the shoe was on the other foot and you lowered the price on the Tour Edge by $50 in the interim, would you give me a $50 credit? Answer, No! So, You get screwed on both ends of the deal. I honestly believe that I have spent over $5,000 with 2nd Swing over the years. They are so big that they can frost a long-term customer for $42 and not bat an eye. I just don't believe this is a business culture that golfers should support - beware. Hit them straight! RESPONSE TO SIMON: My name is Rufus Taylor, 7671 Ameswood Road, Houston, TX 77095. I am sometimes filed by "Butch" Taylor. In any case I find it hard to believe you could not find all my details by the order number cited. As I said over the years, I believe I have bought a significant $$$ volume from you. Since you did not honor my trade value, I went to Callaway PreOwnec who did. I will not Use or recommend 2ndswing again. And, upon further examination, I sent two email that were ignored - both had the order number prominently displayed. Don't tell me you did not receive them! Sincerely, Butch Taylor. Sent from my iPad read more

Bought a new club through their eBay store. Fair price, fast shipment. Packaged well in a sturdy box. I purchase almost all of my golf merchandise on-line from various sellers. Always seeking the best deal. 2nd swing has proven to be a top tier merchant. read more

I've been buying clubs from 2nd swing since Brian Johnson stated working there, he introduce me to Scott Johnson for fittings. Scott just fitted me for a new Lab putter he's awesome to work with did a great job. I'll keep going there for my golfing needs. read more

Horrible experience! Purchased a set of irons. Two of the clubs were from a different set and a third club had a broken ferrule. I sent back and ordered a different set from them and now delivery has slipped beyond their promised date. Two orders, two bad experiences. Not sure that I'll give 2nd Swing a 3rd chance. read more

Purchased a LEFT HANDED Ping 3W and 3 Hybrid. Package arrived today with 2 right handed clubs. Lets see how long it takes to get the right clubs sent to me. read more

Been a fan for a few years and recently got fit in the Tour Van with Mike Oliver. Awesome, patient, kept it light. I'm a 13 so clubs aren't going to fix everything but the tips and confidence Mike added to the experience will help. Can't recommend the experience enough. Thank you everyone at Second Swing. read more

If you are looking to get fitted for clubs, don't waste your time coming here. I got fitted for irons last September at the Minneapolis location and just found out that they are .25 inches too long and the swing weight is setup for a junior/ senior player... I'm a 24 year old male. At the time of the fitting, I was obviously unaware of length and weight but after talking to a fitter at the PGA Superstore I was told that this was a very basic step to getting the right clubs. He told me he couldn't believe they could get these 2 things wrong. In hindsight, I can't believe it either. Makes me wonder how many other people they have done this to. Does not feel good to be taken advantage of, given false information and ultimately completely messed up the lessons I have been getting over the winter just to make a sale. Now I have to get new irons that actually FIT, thought that's what I got last fall. Save yourself the hassle and make a bigger investment upfront because if you try to save money by coming here, you will just get clubs that don't fit you whatsoever. Never getting my business ever again and I'm making sure my friends don't support this place either. read more

Every time I've come here there's always been some sort of attitude issue with anyone that I've asked for assistance where they either seem like they don't want to help or they make suggestions that have nothing to do with what I'm asking for. I didn't want to leave a review without giving them a fair chance so I came back six times and the result was always the same. Don't waste your time go to the Minnetonka location instead. They at least ask questions to better understand what you're looking for. read more

I pre-ordered a putter back in June. They charged me for the club at checkout. 3 months later I called them to see where my order is or any news on it and they told me that is sold out and they will issue me a refund. Horrible customer service. I will never buy from. 2nd swing again. Stay fat away from them. I'll shop locally. If I didn't call they I would have lost my money. read more

I went to buy a set of gold clubs to get me started. Jeff, the salesman that helped us was VERY helpful and friendly. He was a true salesman. Stuck with me every step of the way to make sure I was taken care of. Super knowledgeable. I had never been to 2nd swing before and they have a lot in stock, bays to gold in and try clubs out and a large area downstairs to put. very happy with my visit. read more

If I could leave 0 stars, I would. Not only did they not place half of my custom club fitting order, but the other half came back with the wrong specs. The worst part is that I reached out to multiple people through multiple channels over a two week period to get an update and got zero response from any of them. When someone finally got back to me after two weeks, they assured me they would take care of it and get the orders expedited. It's now been 16 weeks since my fitting and seven weeks since they "assured" me they'd make it right and I have precisely none of the clubs I ordered. I've never written a Yelp review before, but I've felt compelled to do so here. Hopefully someone sees this and chooses to take their hard earned money somewhere else where they're treated as valued customers, because I sure as hell will never go back. read more

I ordered and received a golf club that was listed to be in "above average" condition. The club had a rusted club face. I would not consider that to be "above average" condition. I sought a refund for the club and the refund process was slow. Customer Service staff stated that refunds are processed in 2-3 business days was the returned club is received. But the refund actually took more than a week, and may have been longer if I did not email to ask about when the refund would be processed. read more

Paid a fairly high price for an iron that was hard to find. Graphite shaft had a crack in it.

I bought a few clubs from them. One was a hybrid and I took it to a Roger DUNN local for a re grip. The manager said do you really want to spend money on this because the shaft has a bad wire mark from the bag. Under stress it may break!! Why would you sell a club in poor condition? I would highly NOT recommend purchasing products from here. It's internet purchase and YOU the consumer have to spend $$$ to ship it back. Why?? Clubs are in POOR condition!!! Do not buy a used club especially if you cannot put it in your hands and use it in the shop!! read more

Great fitting with Jake. Extremely thorough and patient. I've already recommended to a couple of my friends!

This place use to be a favorite of mine. Went in today to purchase a new putter my wife and I were standing around for 30-45 minutes no joke and got no service. We were ready to buy a new putter for 400 bucks. There lost. Bad bad service. I'll only go there when I never need assistance. Staff are no help. Thanks 2nd swing. I'll go buy at a big corporate store way to ruin local business. Cheers, want anew putter read more

I bought a Mizuno hybrid from them - the head came off the shaft. I am only 2 weeks past warranty...they state "nothing they can do". Also, bought a Titleist Driver that is dead. I swing it next to my last two drivers and it's 30 yards less. Don't think it's a Titleist issue since I recently pounded the newer year model way farther than the one I have. It has a wierd clanky sound - it's just out of warranty as well. 90-days for clubs isn't a very good warranty in my opinion - only play a couple rounds a month (was attributing the lack of carry/distance with the driver to it still being cold), it takes a while to find out you bought a bad product. Deals appear to be good, but I am 1 for 3 in clubs I recently purchased from them, so I would STAY AWAY! read more