I have been going to this spa for approximately 2 years now and I never really thought about how bad the services I was getting were. I usually purchase the VIP membership which is $99 and allows you to get your eyebrows waxed or threaded once a month, but after my most recent visit, I will look elsewhere to get my eyebrows done. About a year ago, I had my toe done with the gel pedicure and it was supposed to include a foot and leg scrub and something else, but I forget aside from the actually pedicure itself. I would like to point out that I do have some foot problems where my big toes stick up which causes the toe nails to stick up as well, due to issues with the bones in my feet. Now when I first went in they sat me down at a manicure table. The pedicurist didn't even know what the appointment was for! That was the first red flag. Now since all their pedicure chairs were filled, they took me into a private room and had me almost lay down, very uncomfortable for the pedicure. Unlike the pedicure chairs, there is no massager built into the chair, no foot bath and no magazines. Since there was no foot bath, I did not get a foot and leg scrub, which is what I paid for. That was the second red flag. A better thing to do would have been to ask to reschedule the appointment, apologize and give a discount on the re-scheduled pedicure. However, I should point out that the pedicurist did do a good job on my toes considering the issue I have with my feet. About a year later I went back for another gel pedicure. I got the most expensive one which was supposed to be 75 minutes long. It was around 30. That was very disappointing and completely unacceptable. That was the third red flag. Another thing that was disappointing was that the pedicurist who was doing my toes, did not understand a lot of what I was saying because of the language barrier, so she didn't understand what I wanted and ended up giving me the worst pedicure I had ever seen. I tried to explain to her before that the other pedicurist (who I was not able to get because she did not work there anymore), put gel tips on to curve the nail downwards at the end to make it look like the toe didn't stick up so much but she completely ignored that and just put the gel polish on. This was the fourth red flag. I also started to notice that everyone around me had drinks from the spa, all of which the pedicurist had gotten for them and asked if they wanted anything. My pedicurist did not ask. After my pedicure was almost done, the receptionist came into the back and on her was back she asked if I wanted anything to drink, but the point is, is that the pedicurist should have asked at the beginning of the pedicure if I wanted anything to drink. I'd also like to point out that the foot and leg scrub lasted about 5 minutes and I left the spa with feet that were still fairly rough. All she did was quickly rub in an exfoliator, I could have done this myself and still done a better job! Overall I was very disappointed with the pedicure, she didn't even push my cuticles back! And when I mentioned to her for the third time that the other pedicurist used tips to make it look good, she said "I can't do it, it's too small." This made me feel even more self-conscious about my feet and for her to tell me that it can't be done, wow. Funny, cause the other pedicurist did it. It just goes to show how inexperienced and clueless she was to what she was doing. Now I just go to Walmart and pick up a 96 pack of fake toe nails for $5 and they look even better than the first pedicurist who did my toes. I eventually did get my second pedicurist fixed, but I was very disappointed because it only lasted a week and the new person was very unfriendly and unwelcoming. She didn't even fill up the foot tub, so my feet sat in a cold, uncomfortable tub. I was also told later on that they only have one person who does the gel toe nails when I was scheduling to get them re-done, so the first person wasn't even trained to do gel toe nails!
(*Note: Second pedicure and manicure were done by the same person.) Now for the gel manicure. First off, the gel never fully dried and had bubbles in them. This was because the manicurist never waited until the time would go up on the UV lamp, she would just switch it whenever. She also didn't push my cuticles back so in less than 2 days, it looked like they needed to be filled! Lastly, for the eyebrows. Sometimes they turn out bad, sometimes they turn out good-ish. It depends who you get. I've learned to just keep asking for the same person, I think her name is Elizabeth. In my opinion, she is very unfriendly and unwelcoming (same person who re-did my toes) but I only ask for her because she does an okay job. After my VIP membership, expires I will never set foot in that spa again. This spa is a huge joke! Save yourself the money and time and don't go here! Horrible, inexperienced staff, unfriendly staff and even worse services! read more
