Carmen took care of me and my family's carpet needs. His staff is hard working and they were in…read moreand out in a flash, but the work they did was top notch. We had 2 children's rooms done with carpet and it came out great, even where it butts up against our wooded floors in the hallway. Thanks Carmen.

Dynasty Epoxy LLC is one of the best epoxy contractors in Northeat OH. They specialize in garage…read morefloors, custom countertops and so much more. The designs are top of the line and their turnaround time for estimates has been excellent. We highly recommend them for your flooring needs!

From the owner: Dynasty Epoxy is a certified epoxy service company. Give us a call to set up a no hassle in person…read moreestimate.

I used Yelp to find Brian Hager and his remodeling business. He was quick to respond and quick to…read moreprovide a quote. It's always good to find a contractor who is responsive and communicative. Bryan fits that bill We were interested in putting in a waterproof floor, either ceramic tile or vinyl, and Bryan was helpful in determining which one and the cost-effectiveness of each. Bryan managed to fit our timeline for the project perfectly. In about three days, he had leveled the concrete floor in our Lakewood, home, put down the red, waterproof barrier, put down a impermeable barrier between the red barrier and the vinyl flooring. Finally, the vinyl flooring went in in about a day and a half. All told it was about four days. When we noticed something that might've been a little bit off, Bryan was quick to correct it and super responsive. he was more than accommodating in our requests and his crew did a great job, especially in terms of cleaning up before they left. It's clear that Bryan understands not only the craft in his work, but how to treat his customers. We are thrilled with our new vinyl floor. I'll update this review with some more photos once I finish the rest of the project.

I've dealt with many contractors over the years. In most cases, you can never find one who does…read morehigh quality work, quickly, and at a reasonable price. Bryan Hager is a rare gem in that he checked each of these boxes. You'd be lucky to have this guy work on your property.

Fantastic response. Came to measure for four rooms. Listened and gave great suggestions…read more Schedule install and continued to communicate along the way. Install was fantastic and they cleaned up after. Would use them again!!

Floor Coverings International (Cleveland East) was very thorough and detailed from the very…read morebeginning of our meetings with them to have a tile shower built! They do excellent work and they are competitive priced in the marketplace. "10" Out Of 10 Customer Service and Passion is what separates them apart from other companies. They are timely and take pride in the work they do and would highly recommend them to our Friends and Family. Please fell free to contact me, Katherine White-Ridley at 440-241-4624 with any questions. Thank you.

We had our floor redone after having the original floor done by Empire Flooring. With Empire the…read morefloor was replaced 4 times and still wasn't done correctly. To where they would not return our calls and fix the issues. Refloor came in ripped up the old floor and removed old flooring under that which should have been done by Empire. Yes Refloor is a little more. But there flooring is better quality and the work is done right the 1st time. When comes to cleaning the floor cleans so much easier and looks amazing.

Paid $10k for LVP in our home…read more Dishonesty - Zach Rose, salesperson, repeatedly emphasized that the people who install the floors are employees of Refloor. This was very valuable to us. See below for a description of the third party contractors Refloor hired to install our floors. Unprofessional - when the installers showed up, they were NOT employees of Refloor. It was a team of 3 people, led by Mike Matty who has his own company and is an independent contractor who brought workers with him. Day1 we walked into our home after they had been working in it and all we could smell is cigarettes. They also left front door wide open. Idk if they actually smoked in the house, but there were burned out cigarette butts in the kitchen. Upon the conclusion of the job the installers asked that I contacted them directly if there are any issues rather than going through Refloor. That raises ethical concerns obvi. Disrespectful - we were repeatedly told it was a 4-day job starting Tue and ending Fri. At the end of day2 the third party contractors told us they would be done on day 3. Good news right? Wrong, it became clear that they were simply rushing to get the job done and while I have no evidence to support my suspicions, I do think they were trying to get Friday off bc it was Memorial Day wknd. On Thur at 2 the installer called me and told me they'd be done by 430, so I left work early at 3pm so I would be there by 4pm. When I arrived they were far from finished and my partner also made a special 60-min trip to join me for the walkthru. We waited 2 hours then decided enough is enough and they need to come back the following day. The installers didnt like it, but at this it was 7pm and we lived 30 minutes away and had work to do at home. Installers apparently stayed at the home until 9pm rather than coming back to finish on Friday as scheduled. My partner and I were both working over 60 hours a week & they wasted 4hrs of both our time. Poor installation quality - floor is bubbling in 7 different places. They told me to wait 21days and see if anything changes. It only got worse over the following month so they sent out same installer to fix it. 1 of the 7 issues was due to water leak under bathroom floor - NOT the fault of the installers. But, they did "fix" the floor in one of the rooms & didn't put the trim back correctly. As Other 5 areas with issues - in all areas the floor is bubbling and in 1 area the planks are separating. Installer told me it's impossible to fix them, that's just how LVP is, and even mentioned that his last job was installed terribly and he doesn't care. We were never offered the option of paying extra to have our concrete leveled either, we were simply told that he couldn't do it. Zach Rose had told us we'd have the option of paying extra to have concrete leveled. They also damaged our trim upstairs. Customer service - anytime I called the company I was transferred/passed around exactly 3 different people, explained my question or issue three different times, and rarely found a resolution. I had to pick up quarter rounds from their warehouse and called 3 separate times to confirm that 2-3pm on a Tue would work. Each time that i called, i had to discuss this with three different people as i got transferred around (see above). When we arrived they were closed and the 2-hour drive was a complete waste of time. Slap in the face - I had discussions with David, Customer Service Manager. He followed his script, admitted the failures, and offered us a 2% discount. So now we have flooring that appears to have been installed by Helen Keller and we feel that the company spat in our face (figuratively) after putting their cigarettes out in our kitchen (literally). Edit: I've spoken with multiple unbiased 3rd parties who confirmed that my floors were installed poorly and that the concrete likely could've been fixed for a few hundred dollars. One of the individuals who inspected my floors also told me that Refloor is known in the industry for ethical practices and for paying people to leave five star reviews.

We purchased our first rental property and as out of state investors, a quality contractor is the…read moreMOST important person on your team. Usually with a contractor you get one (2 if lucky) of the three: quality, speed, communication but with 1st call we hit a trifecta and got all three. We're doing a bit higher-end design of the house and Clinton has been nothing short of amazing throughout the experience...doing great work, quickly and always sending updates with photos and suggestions for any challenges that have come up. Clinton really has gone above and beyond to help us with this project. We will absolutely be working with 1st Call Remodeling on all of our future projects.

I highly recommend this company! Worked quickly, and attention to detail is spot on :) Ive had so…read moremuch work done previously to my home. This time I can definitely tell that care was put into the work from this company. Will be showing off my home now.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Southwest floors has been taking care of my flooring needs for 40 years. I am a remodeled and have…read moresuggested Southwest floors too my customer's. I have had very few customer complaints about Southwest Floors over the years. Any complaint I received was handled to the customer's satisfaction. I have been please with southwest floors performance.