I made an appointment online to get contacts. I arrive to the location about 20 minutes after they…read moreopen and am immediately greeted by multiple employees. I mis-scheduled an eye exam when I just need to get contacts with a simple check to make sure they were good. The two ladies at the front were very understanding and helpful. The optometrist who saw me to double check my prescription was still accurate and that my contacts were a good fit was very nice and patient. As I'm walked from one side of the building we're the eye appointment rooms are to the other side where the contact lenses area is employees that were not even assisting me with my appointment greeted me and asked how my day was going so far. I was a bit taken aback with the friendliness of the staff. This was my first time visiting this location. Finally I'm checking out with an employee at a desk location. She was very friendly, positive and professional. We was helpful in offering memberships deals that would save me money in the future with my eye glasses and contact lenses. She was asking about if I had weekend plans and was genuinely engaged in the conversation with responding all while checking me out efficiently and quickly. This was a really great experience and this staff works well together as a team and really puts the customer first. Go to this location is you want a great and professional experience.

Waited over 2 months for an appointment for them to contact and cancel the day before because the…read moredoctor would be out. I'm sorry, your problem - NOT mine! You should have done your job and found a way to fit me in with another doctor. Will not consider this business again. Shady practices and I believe these positive reviews are fake!

The staff is always welcoming and once your appointment time arrives, it's amazing how efficient…read morethe team is getting you through. The technology is amazing.

Avoid at all costs. The Doctor couldn't even come close to getting my prescription the first time,…read morethus I had to go back. The second one got it right. Then their prices are highway robbery. They charge a premium contact lens fitting fee which is a joke as they do nothing but give you a pair of trial lenses. On top of all this is the bait and switch they pull on the brand of contacts. The trial lenses that I got were not the same as what was out on my prescription. Surprise surprise what they put on my prescription was much higher priced than what I was given with trial lenses.

This was my first time to visit. The reason I came here is because Dr. Fowler moved here from his…read moreWalmart location in Crestwood. His exam was very through and this was my post Cataract exam. The office is well equipped and very clean. The staff is friendly and very helpful.

Go elsewhere!!... Was left waiting for 3 months for my glasses that never came. Countless supplier…read moreissues were brought up and they kept saying that my glasses would arrive soon. News flash... they didn't. In these 3 months I've gotten into a car crash driving at night because I didn't have my glasses and have now almost made it through my entire senior spring semester of college without glasses, often times sacrificing my learning because I couldn't get a seat close to the front and couldn't see in the back. After all this they would not comp me a pair of glasses while I wait to go to another company. So this will now be 4-5 months without glasses. Go here if you're fine with sacrificing your time, quality of life, and safety!

This business is now closed, they gave no notice to any current patients. I had been receiving…read moreconfirmation emails and texts for my upcoming appointments and when I showed up for the appointment there was a sign on the door saying they're permanently closed. Disappointed.

My wife suggested I check out East End Eye Care after I wasn't thrilled by the experience at one of…read morethe large "chains". I have now been a client of theirs for two years. Dr Andrew Kearns is a great doctor. He's very good at informing me at what he's doing and why. He listens to my questions - and I have a lot due to a serious macula issue that needs to be closely monitored. He obviously cares about me and my vision care. Honestly, he's what all medical professionals should role model. The staff there is super helpful as well. They do a great job explaining insurance and costs to me. The office is very roomy and never overcrowded. I feel welcome and valued from the moment I walk in until I leave.

Dr. Jeremy Fowler is the best doctor of all those I have been to my entire life. He is highly…read moreprofessional, extremely knowledgeable, not to mention being very caring and compassionate. The young women on his support team are super too!

Dr. Fowler is an amazing eye doctor. I've been a patient of his for over 8 years with both glasses…read moreand contacts and he takes time to ensure you get the best eye prescription possible. In the case of contacts, that includes the contact lens that not only can help you see the best but feels the most comfortable. He takes time to explain what is going on with my eyes and with the use of the Optomap he can show you your eye and compare it to previous visits.

Stacy is my go to when I need an adjustment on my glasses. Every time they are needing an…read moreadjustment we drive all the way from Middletown to have her take a look at them. She is so good at adjusting glasses and she's such a pleasant person. She remembers me and always knows exactly how I like them to fit. Stacy, Thank you!

I had great service with LensCrafters. Kendra was excellent in explaining the various options…read moreavailable for my glasses & made excellent recommendations. She was very knowledgeable. The different options can be a bit overwhelming & confusing. This store is super friendly, provides excellent customer service & is well versed in the "various options & explained them to me in detail." I really appreciated that she took the time to go into detail. Never experienced such good service in selecting my glasses. Everyone is very professional & friendly.

After 5 trips, 2 different optometrist and a ton of my wasted time - I had to return the glasses…read more Not sure what's up with this place, but they don't seem qualified. How could you make to unusable pair of glasses made with the exact opposite prescription from what I came in for? Complete waste of time! Go anywhere else besides this joke of a company!

Great phone customer service support when I called around for more information. My exam went well…read moreand all staff members were very nice. The fees here are better than other places; especially the optomap/retinal scan which cost less than at Gaddie's. The facility could use a good carpet vacuuming and wash, maybe new paint but overall I would come back to this location.

These are the most unprofessional people I've ever experienced in a healthcare setting. They are…read morealoof, rude, and inept. The tall curly headed flake that does pre-exam tests made measurement errors resulting in a wrong prescription that caused eye pain for two weeks before an exam at another company corrected the error. The staff and leadership at this company do not match the slick new façade of the building. The only way a professional office could be this bad is through a void of local leadership. There are half a dozen excellent options within two miles of this place. Pick one and save yourself the experience of meeting these people.

If you have Keratoconus like me you need to see Dr Ensley. My Scleral Contact Lenses are literally…read morelife changing after decades with gas perms. Dr Ensley is amazing.

Picked up my new glasses today and they are amazing! I love the staff here so much - always…read morefriendly, great with recommendations, and helpful.

This place is a complete joke! The doctor who tested my eyes is young and completely inexperienced…read more Their auto dialer literally harassed me to where I had to block their number. After multiple attempts for her to get it right, she couldn't. I wasted $90 on this place. I will never return.