Jamal's customer service is superb. He went above and beyond to make sure our needs were me!read more

I have always received a decent wash from Mister. Even with a new paint job on my car, I cannot…read morefind any marks or swirls. So, I'm happy with the wash. On the other hand, Mister needs to come up to speed with the services other washes offer. They don't have cleaning supplies, or towels, in the vacuum bays, and need to add these as well as floor mat cleaners. The 'other' car washes all have these.

When I pulled up To what looks like an old "do-it-yourself" car wash, I wasn't sure they were open…read morefor business. However, my impression started to change when the owner, Marcus Mckenzie came out to greet me, and I continued to be even more impressed as I watched them work, and was finally blown away when I saw the amazing job they did! Spotless clean on the outside with a shine I hadn't seen since I left the dealership, beautifully detailed interior with every surface squeaky clean and perfectly polished, and they even got a stain out of the ceiling from when a coffee had exploded in my lap years ago! (I've tried and failed to get that stain clean so many times I had resigned that it would always be there- almost forgotten it until I looked up and my jaw dropped open!) Hand buffing makes the difference! these guys are meticulous - every edge, nook, and crevice. Paint looks new! Windows so clean I thought they were open! Tires look wet for a week! Couldn't believe the price- WHAT A VALUE!!! Never taking my car anywhere else!

Great last minute come-through. Despite all the weather delays and setbacks they still made it…read morepossible to wax and detail my two vehicles! The finish was outstanding. I will definitely use their services again.

Albert and his crew are awesome! They did a great job on my car for an interior detail and left it…read moresparkling clean inside and out. Albert is a great communicator and plus they come to YOU! Can't beat that convenience. Thank you In and Out!

ZERO 0 0 0 star horrrrrrible. $10 and my car still says "WASH ME" this crap literally dried my car…read moreon 1 minute and said exit HELLLLLO what about the wash I payed $10 for????? To make it worse I said f*%k it I'll just vacuumed the interior since I'm here.....The s%#t took my quarter. I called the number and guess what.....ITS DISCONNECTED!!!!!! HORRRRRIBLR HORRIBLE HORRIBLE

For DIY car washing when you have some time to spend really getting deep into your car, it's…read moreprobably fine, but we did the auto wash and it was a huge waste of money. Might as well have just driven thru the rain for all the cleaning it did

Just brought a new truck through to wash off the red clay that covered the truck from a job site…read morevisit. Asked if I could pay for 2 runs through and the attendant said to wait and see i said ok ut I will come back through and pay for another run (not their fault truck was coated) went through and he said looks pretty good to which I said charge me another anyway I want to go twice. He did not even hesitate and said your good go again I already put you in for a free one! Great place Great service. I will be back!!

I went there today and everyone was friendly. However, I give it a one star because I am not sure…read moreof it was the owner, but after I came out of the wash, and my son and I were vacuuming, he was staring at us the whole time. I'm not sure if it was something else in our direction, but it made us feel very uncomfortable. Imagine, someone just starring at you for over 5 minutes without saying anything. At one point I waved at him, to acknowledge I see you and hello. It was very awkward and uncomfortable for me. I won't be back.

Excellent service free car wash with oil change and use of vacuum cleaner and cleaning product,…read more plus rags

I was vacuuming my vehicle with my dog inside. The dog jumped up on the door and locked me out. The…read morekeys and my phones were locked inside also. I informed the staff and asked for help. Christian used his equipment to unlock the door. I was overjoyed when he was able to finish by the time the Police came. I'm one of those people that have the most unbelievable problems. They are always courteous and professional as they help me. They never complain or seem bothered.

Caliber car wash Douglasville,Do better!!…read more I washed my car and made the grave mistake of using a caliber towel to wipe down my dashboard. big mistake my car now smells awful. You need to wash your towels properly!!!

Paid $18 to have my 1 month old car f$&ked up! No call back from anyone!!! Do not go here…read more Update: The store manager reached out and said there's nothing they can do since my car already left the property and that's their policy. It isn't posted where customers can see it, but supposedly it's posted in their office - SO CHECK YOUR CARS BEFORE YOU LEAVE! He wouldn't provide me their property insurance information and said they don't give him access to it. He had no other information he could provide or help with - no corp HQ phone#, email, offer to reach out to his higher ups; very ill-informed - just how these large corporations like it! I will be filing a small claims case, all I want is my paint corrected and they were unwilling to admit any fault, so they will have to prove it to a judge at this point.

This is an old old old car wash it has been here for as long as I can remember. I do remember that…read moreabout 20 years ago my niece and I used to meet here and clean our vehicles together. My sister and a brother would come to this place too. Yeap about 20/24 years ago this place was busy. It was never a luxury car wash but it was maintained and kept kind of cleaned now it seems to be just let go. It is an old old place and I am glad it's still around I just wish it was better taken care of.

This guy stole from several honest patrons on Friday, 11/12/2021 between the hours of 1:00 pm and…read more5:00 pm by having them put their money in the machines, having it NOT work, then moving to other bays to have the same thing happen. This is nothing short of THEFT BY TAKING from this business. Left a note with my contact information. Went back later that night, my note was gone from the door and there was a driver in Bay 2 (the one that was NOT operating earlier) washing his car. So...that means that this owner came, got the note, fixed the car wash bays that had issues, but did NOT bother to contact me via the phone number I left to reconcile with me the money that his business stole from me today. Doing this to 20-30 customers at $1.75 - $3.50 a pop gives this man a nice little free paycheck at OUR EXPENSE !! (yeah --- do the math and see how much FREE MONEY he stole from his honest patrons today in that time frame of customers putting money into machines that had NO out of order signs) So....left a second note when I went back that evening --- He ignored that one also --yup - no call, no regard.... This is THEFT BY TAKING especially if you reach out to the owner and he doesn't bother to reconcile the funds that were lost due to his bays being in-operable. Yes, he HAS my phone number, and the bays that were not working... Everything he asks for on his door. Now, if people are ok with losing their money and just driving away with the precedence of "it's just 1.75 or it's just 3.50" -- no big deal, then that's on them. If money grows on trees for THOSE people, have at it. THEY can go ahead and pay this man's food, gas, mortgage and car note WITHOUT getting any of their services they paid for. But---if 30 people say the same thing, he's walking away with between $52.00 and $105.00 of YOUR MONEY and left you a few dollars short out of your pocket and a dirty car. So, in essence, what has happened here is he actually USED my note to FIX the bays that were in need of repair for the customers that came BEHIND me, so THOSE customers had NO issues and lost NO MONEY, while those of us who REPORTED it and who LOST MONEY are just out of luck. Is that what you call balanced ???? I don't. Don't know about the rest of you, but I use my money for myself, MY GAS, MY MORTGAGE, MY FOOD and to wash MY CAR. Not to fund this man's lifestyle and give him a free ride. For SOME of us, that money lost could have brought some gas, another roll of toilet tissue, another meal for themselves or their family. It's HIS RESPONSIBILITY to return back to his customers what they lost if services were not performed due to his bays not functioning properly. He has a moral and more importantly LEGAL obligation to do that as a BUSINESS. Douglasville Police Department has been called and the police report for THEFT BY TAKING has been filed. This man is a thief and is using his business as the catapult to commit the crime. Taking him to Court is going to be my next step. This has happened to too many people and it's not acceptable for this to be a continuous cycle at this business. Theft by taking is exactly that ---- it is refusing to refund and reconcile what customers have lost due to a business's equipment not working. He has no right to keep that money if we did not get services paid for due to negligence at his business. Doing so makes it a criminal matter, and if I have to pull that money out of his pockets in Court to make it right for everyone's money he has taken from over the years to be refunded, so be it, because reports like this -- (Complaint) "The sign says call ASAP if you lost money in the machine. Guess what? No phone number. What the hell?" (Response) "Good luck! I lost my money in the car wash yesterday, the machine comes on but the wand that spray water was clogged, I was mad as hell, but didn't get refund." are unacceptable.

My car is always done to perfection and timely. I can walk across the street and get my nails done…read morethen come back for my car. It's always ready when I arrive. Highly recommend Big Rips.

extremely slow, no sense of urgency, nonchalant customer service. took 2 hours on a basic wash and…read morea hour and a half was just sitting waiting