David left us hanging! I am extremely frustrated with how this situation unfolded. Being out of…read morestate, we relied heavily on David to follow through on his commitments, but he let us down. We trusted him enough to send the house key, which, despite several requests, was never returned. At first, he was enthusiastic and communicative, eager to take on the job. I even had my husband fly down specifically to meet him at the property for an inspection. But after that, the communication completely broke down. Excuse after excuse turned into total silence. We were left with no choice but to start over with another adjuster, who thankfully was professional, responsive, and got the job done.