Customer service is horrible. Booked in for the boiler service (Friday), waited for engineer all day (wasted) never turned up, no notification etc. Phoned 24/7 next day (Saturday), promised to get a call back with a few hours... Nothing! Phoned again (Monday)on the next day, told they Investigate it and offer the service in 3 weeks time. Which I didn't accept and asked to cancel my policy. Next day got a phone call and offer me the service on Friday, I accept. 2-3 notifications/reminders on Thursday... Friday morning waiting for engineer... 11:30 got a phone call from 24/7 the job cancel and ask me to rebook in 2 weeks time... Told the guy to cancel my boiler cover policy as I had enough (2 days and hours of phone calls wasted) his reply was "horrendous" "Sorry we messed up twice, but the 3rd time definitely will be lucky and engineer will come" . I had to push him to cancel my policy, he put me on hols for 7 mins (hoping I hung up) and only after cancel the policy. No idea how the get 4.6 here... 1.6 is maximum on other review websites. STAY AWAY FROM THEM read more

Outrageous rip-off. Signed a ten year service agreement with StayWarm. Didn't read the small print. After 3 years sold the property. Now, they want a penalty for cancellation of £70 per year of the agreement - in other words around £500!! Can't see how this is ethical practice. read more

Will do anything to sell a boiler! Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a sister company of 247 Home Rescue, have told me that I don't need to pay for call-out charges, but this is not true! He wasn't clear about the difference between the warranty and the plan I'm paying for. I can't escalate to the Financial ombudsman service since 247 Staywarm who sold me the boiler isn't regulated by them. read more

Avoid this company. I had a single property in Manchester UK and used 247 Home Rescue for Landlord emergency cover. Thankfully I never needed to call them out, but sold the property and therefore did not wish to renew the policy. It was an administrative nightmare to simply not renew including two 20 minute phonecalls where there was an aggressive upsell from customer service who would not listen. Following which I received marketing texts, emails and calls each week for nearly three months offering to reactivate the policy and have just found that it has been reactivated with no authority from myself and direct debits taken at an inflated cost to the original policy amount. Cue another twenty minute phonecall with a rude and condescending customer service agent and I will not be refunded for another 10 working days. read more

A very unprofessional company to deal with, don't trust them. I have been with them for 1 year and have had terrible service. My boiler broke down and I had a water leak, and didnt have any heating or hot water during winter with elderly people living in the house, the company didn't put any priority for the repair and insisted on an excess payment first then telling me that an engine could only come out after 3 days. So after waiting 3 days for an engineers visit, I was told that it could not be repaired and they advised that it would require replacing. This company put us in a very difficult position as we had no working boiler and taking an excess payment of £75 and not being able to carry out a repair to get the boiler working again even though it was only 7 years old. Please be warned don't use this company, you will face some type of similar problems in future and they will take advantage! read more

Awful. Not sure how the regulator allows them to operate This is one of the cheapest providers but HANDS DOWN the worst. They never come to appointments just rearrange and rearrange. So once you have taken a day off work to be at home they cancel the night before. Over and over again. Employees in back office are based in India and have terrible customer service. Cant even lodge a complaint. They refuse to take one. Unbelievable! Avoid this company like the plague. Follow up: 7 December 2023 They finally sent an amateur "engineer". His fiddling ended up breaking the central heating system completely. They promised to send someone to rectify it within 24 hours. Noone bothered to turn up. My 83 year old mother is freezing to death. What and awful company. Having to seek out a local boiler engineer to rectify what they broke. Complaints department told me to sod off. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Date of experience: 28 November 2023 read more

We have had nothing but problems with them tried to use the pest control part of the policy took 5 days to come out then said would be there following week no one turned up then said it would be week after between 12 and 1 no one came then had to phone a further 3 times each time they said would call back and didn't still waiting for person to come out and keep getting fobbed off. DO NOT USE THESES PEOPLE THEY ARE CHEAP FOR A REASONW read more

I was called to cancel a Thursday morning appointment to service my tenant's boiler at 6:15pm the night before. The appointment had been made ONE MONTH before. Given some story about the engineer having to deal with multiple 'emergency appointments' and would only be able to attend in another seven days. This, btw, is a property in Manchester City centre. Robotic agent with zero empathy, faux care and no desire to remedy. Said manager had 'gone home' and no escalation possible. Promised call back didn't happen. But lord, they love to close a complaint like some sort of win! So, if you're looking for a dishonest, time-wasting outfit, you've struck gold. read more

AVOID THIS COMPANY!! Had the boiler cover with my24/7 for 4 years and always booked the annual service which always amazed me that they could fully service in the time they was here! Booked for this year's service and engineer arrived not having a clue how to use the tado system which is one of the popular WiFi heating controllers so didn't have much confidence right from the off. Within 5 minutes of him there the boiler had mysteriously packed up and wasn't working at all. Even tho the boiler had been working perfectly fine all year and was working as he managed to get a emissions reading from it. He then said he couldn't do no more and left! Leaving me with no heating with a family with children isn't very good at all. Couple of days after I get a call saying that they will send out a service engineer only after I've paid £75! I begrudgingly paid up and waited a day for him to turn up. He turned up not happy that he had to work on Sunday and couldn't wait to get to the pub! Told me boiler was beyond economical repair and left again with no heating in the coldest spell we've had this year!! To say my house and kids was freezing is a understatement! Finally 9 days after it stopped working on a so called service and me having to chase them all the time they finally say they can't do anything and cancel my contract with them!! Now stuck with a dead boiler that I've now got to sort out. Over the year they have bombarded me with phone calls trying to get me to upgrade my ageing boiler with the same response that if its working fine im leaving alone. This company will only want to take all your money and help out the least they can !!! I would highly recommend using other company's for your heating system as these are a complete waste of money read more

The company is a joke ,useless policy The company is a joke ,make sure you read the terms and conditions. I have home emergency cover and had a water leak called 247 home useless rescue explained stopcock is jammed and water is leaking in the ceiling . They said we can't help as in our terms and conditions we don't trace the leak. What home emergency company won't stop water leaking from the ceiling due to a water pipe but this company won't help. I explained leak was bathroom they wanted photos . I told them it's an emergency and they said someone will callback don't know when. I rang a private company who said we can be there in 30 mins . The next day after complaining 247 home useless rescue send someone round who was useless , I should have known , the guy could see there was a leak and said it's a bath seal which it wasn't. If you pay peanuts you get monkeys , so whilst policy is cheap you're not getting any service apart from talking to a call centre abroad. If it was a major leak that would have destroyed so much things I didn't even get a sorry .I explained that it can't be as the shower doesn't reach that far. He then said video it and left. They want videos and photos before they even come . I have decided to get it done myself and replace the two pipes and the tap. In the terms and conditions they don't fix taps even if faulty or replace them or stop cocks , they don't fix leaks unless you can photo or video the leak. Appalling customer service I would give them minus 10 review. I'd say stick to British Gas or yorkshire water who always came and fixed the leak without hiding behind terms and conditions in the small print . Please be careful as Christmas may for the company come early if you take a policy and they never repair anything , if you take a policy and they don't deliver remember I warned you, don't Don't do it Don't take a useless policy with them I have provided my ref ref:MS571243 so you can see this is a genuine person like someone said run away whilst you can read more

My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them. read more

THIS IS A SCAM FALSE ECONOMEY RIP OFF MERCHANTS And why boiler broke down man came out to repair as I pay £15 a month for if this would happen to cover the boiler, and a call out charge off £95 , after the usual sales calls you need a new boiler and me putting them right they agreed to repair new circuit board 1 day later text saying parts ordered repair will happen next working day to only get a call 330pm today and told now they are not and to top it off pregnant women in the house and at high risk cv19 no hot water or heating !!!!!!!!!!! STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

247 Home Rescue - Heating & Air Conditioning/HVAC Near Me - Burnley, LAN

We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again. read more

Buyer Beware After paying several months payments Home Rescue advised that they were unable to cover my boiler due to a fabricated reason. I cancelled the policy because of this, then a few months later my boiler broke down just before I was due to move house!! I had to purchase a new boiler. Since then Home Rescue have hounded me by telephone...when I answer they cut me off I feel as though I was conned into taking out a policy and would never use this company again. I have given 1 star as there isn't an option for zero stars!Buyer Beware! Ref WS0211544 read more

AVOID AVOID AVOID, this company is only interested in taking your money. 3 years I have been with these clowns and every time I book an appointment for a boiler service they cancel at the last minute. this years boiler service was cancelled twice with the 3rd booking being confirmed for a Sunday which they had told me before hand that they do not cover services on a weekend but would make an exception this time. I requested a Sunday as I had already taken 2 days holiday previously to accommodate the boiler service. On the Saturday before the service was due I got a phone call to confirm the service engineer will be with me between 8 and 5 to do the service which was nice, (remember this is the 3rd time to try and get the service done) On the Sunday morning at 10.30 I got another call to say he will not be attending due to unforeseen circumstances' this service is now 4 MONTHS OVERDUE. Customer service is shocking, one person says one thing while another say something else. My advice- you get what you pay for and just because their prices are cheap compared to others the service they provide is shocking STAY AWAY!!!!! read more

Use this company if you like to get last minute cancellations of your appointments with them. We moved into our house last year and I signed up with them. Our heating system was losing pressure so they said they would look for and sort out the problem whilst doing the boiler service. The service was done but the engineer couldn't find the reason for the pressure drop, even though they didn't find the fault and were on the premises to do the service anyway they charged me £75 NOT to find the fault! I sorted the problem myself by putting leak sealer into the system and have had no pressure problem since. At the time of the service the engineer said he wouldn't put inhibitor in the system as the pressure drop was still present and that once that "I" had sorted it out, to rearrange another appointment to have the inhibitor put in. I made a further five appointments four of which they cancelled the evening before the day of the appointment eventually turning up for the fifth. My annual service is due again so I made an appointment for tomorrow 25 July, I had a text from them this morning to ring a number to confirm the appointment. At 16:00 this afternoon I got another text from them cancelling the appointment. Another one has been made for August 1st which they assure me won't be cancelled!!! I live in hope! They will also tell you that if you miss an appointment you will be charged £30 but when I asked for a £30 refund for the appointments they cancelled at the last minute I was told that was not possible. It's only because I've paid the premium that I'm going ahead with this boiler service but once it has been done I'll be cancelling the direct debit and going elsewhere. read more

247 homerescue are just here to rip you off. i have paid for home emergency cover and boiler cover on my 5 year old boiler. they sent an engineer who said it needed parts. i then got a call from 247 homerescue saying that the boiler was beyond economical repair so they could not do anything. they sent me an email to show how they worked out that it was uneconomical. it was based on flawed maths which valued the boilers market value at £850 with a depreciation of 10% per year. this means that most of the boilers they cover will only be repaired if they dont need parts. basically they have taken my direct debit payments to have the right to just do the sharp intake of breath and nothing else. avoid like the plague read more

Worse insurance company ever. My washing machine broke down. They sent an engineer to fix it and said he couldn't and that was it. They couldn't repair it and there was nothing they could do. Is this a joke? My previous insurance always replaced items if they couldn't fix them. The staff are badly train and they are highly unprofessional. I will forever regret joining this company. Run away from them! read more

Reference: WS0058689 If I could give a very, very bad for this company for it's service I would but unfortunately they isn't that option. Last week we reported that we had no heating in the house. Pleasantly enough they booked us to have an engineer come on a Friday even though it was after 2 days that wasn't bad as it was still manageable without the heating. This was after making us pay at least £35 up front (another issue).The gas engineer attended in the afternoon, had a look but unfortunately couldn't fix our heating. At least he was honest enough to say he didn't know what the problem was-we all human after all. he rang the head office whilst he was still in our property and they agreed that an electrician would come out as he suspected that it was an electrical fault rather than gas. He advised that the electrician will be ringing us later that Friday to tell when his coming but nothing until Mon morning when 247 call centre rang. As I was at work I managed to return their call at midday. The technician told me that they will not be sending anyone from their company out but they will ask someone for the boiler company to come out...blah blah. I thought this was really good service they really want to get our boiler fixed promptly but no. When I asked if I will required to pay anything, he said yes a sum of around £200+. I could not believe my ears. To cut the already long story I refused to pay that amount as each month this company is meant to be taking a DD of £21.35 to cover such events but all the time there is an upfront costs. I can go back to other upfront costs that they have made us pay. To make matter worse my contract says they are meant to take £21.35 but it appears this company has been taking nearly £36.00 each month (I am going through my statements to see when they started stealing from me then claim it back with interest). I emailed them on Monday after that phone call when they tried to rip me off, yet again but they have not even acknowledge my emails. Again I emailed yesterday but again no response. I have today got an engineer who came out to fix the issue and to be honest he didn't even take 5 mins and it was fixed. At least the kids and I can be in a warm place again whilst I deal with this bad company who are there to rip people off. #WARNING PEOPLE, STAY AWAY FROM 247 HOME RESCUE. YOU WILL ONLY GET RIPPED# THEY DON'T CARE AT ALL. read more

My boiler malfunctioned in the evening and I phoned the emergency number as stated on the agreement. I was informed that the computer had rejected the claim for the following reasons. If the heating side was working but not the hot water side then this is not classed as a breakdown. Load of rubbish as a combi boiler is one integral hot water heater for both heating and water. The boiler service date was over the required 12 months. Again complete nonsense as my boiler was serviced in June 2016 and I started the 24/7 contract in May 2017 (11 months). Just so they can turn down any claims they miss interpret their terms and conditions wording which states 'the boiler must have been serviced within 12 months of the agreement date'. As I was entitled to a free boiler service but when I phoned in June I was informed I would have to pay £60 up front or if I waited 8 to 10 months then it would be free. This is where the company really wiggles out of any claims because everyone would be unaware of this term unless they experience a breakdown. Just make sure they are covered. They will also charge £75 up front before the engineer will come out to verify that the service date is valid and that if it is a complete breakdown, if not you lose the money. I cancelled my direct debit after going through this fiasco and still trying to get the money back that I have already paid in as they have not provided any service at all, just grief and frustration. Stay away from this company at all costs. It is cheap just as long as your boiler does not breakdown. read more