Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

went to Gennaro for my 30th wedding anniversary I was helped by ERIC I was all over the place with…read morewhat to buy he told me I'll help you make the right decision on what to purchase he answered all my questions and assisted me with professionalism and patience and I bought an amazing bracelet My wife was absolutely thrilled with it I couldn't have done it without Eric or Gennaro's for having the best in the business working there..

Had a beautiful Omega watch stolen when traveling and Lou was a life saver. Found the same watch…read morethat had been stolen and had it delivered in a timely fashion. just love my watch! This watch meant the world to me because it was my very first anniversary gift from my wife and we just celebrated our 25th. So it meant a lot to me. This is a watch that is hard to find, but Lou found it. Thanks Lou again.

Fantastic service. I had a broken clasp on my watch band and they repaired it to new within hours…read moreand at a very reasonable price. A pleasure to deal with the Rockefeller Center location

Amaze service and selection!!! The Newsday article brought me here n the staff and selection made a…read morelifetime customer of me. Beautiful layout, experienced knowledgeable piercer and all around great experience!! Thank you Esther for my signature piece!!!

From the moment I walked in to my first visit to Alie Weiss, my experience was absolutely fabulous!…read moreThe staff are beyond welcoming and friendly!! And the jewelry, well, OMG, too gorgeous for me describe. My piercing experience was so quick & painless. I am in love! I'm already thinking about my next visit!

My niece wanted to replace a bracelet she had lost. I offered to get her one for her birthday. She…read moresent me a link to a place where I could buy it but it was above my budget. I did a google search with the photo and found it at Goldie's for about one fourth the cost. It took a while to get it made but she loves it and I'm happy.

I highly recommend this jewelry store. I wanted to have…read moreantique old mine cut diamond from my husband's grandmother reset into an 18k gold bezel setting. I showed Kevin a picture of a setting I loved. He replicated it to perfection. The ring is gorgeous in its new setting.

Run! Don't walk to this jewelry store! Isaac was extremely helpful, knowledgeable, and attentive…read more He was honest and I never felt pressured at all. I bought a gorgeous necklace and pair of earrings that I'm going to wear everyday. My mom has been here several times and always has a pleasant experience. She even bought her engagement ring here! Highly recommended!!!! Ask for Isaac :)

Would not recommend. A family friend bought something and changed her mind after she took it to…read moreanother jeweler and it appraised for way lower than she paid. When she tried to return it - it was really difficult for her to get a refund. Not worth the hassle.

Stopped by at Brilliant Earth within the Roosevelt Field Mall to check out engagement rings. Shout…read moreout to Matthew for giving us solid recommendations and clear explanations! Liked how he asked for information without being too pushy. We received ring information via email and it was pretty straightforward to adjust the diamond requirement settings! They also have an option to set up appointments to see different diamonds to help compare. Warranty plans were reasonable. The interior was also very aesthetically pleasing with nice couches for any longer consultation process.

Went to the store with questions and was told I would be emailed back from corporate in a day…read more It's been a week and I've sent additional emails and nothing back. Terrible customer service. Going to go to a different jewelers and never coming back. I was trying to by a tennis bracelet for my wife as a push present.

I've been a customer of Gross Brothers Jewelers since introduced by a friend nearly three years…read moreago. I've always found the brothers and staff to be honest, reliable and sincere in their transactions. If they tell you they will get you a watch, they come through. Christina is the new buyer and Rolex rep. She is amazing to work with. Gross Bros is not your typical AD. They've come through four times for my family. I'm waiting for my wishlist watch but confident that I will one day get the call.

They provided great friendly service. They paid us a fair price for a Rolex we brought them.read more

This is such a wonderful place run by the nicest people!…read more My husband and I got our wedding bands made here. I'm from the area but live in the city and they were so accommodating to my schedule in picking the rings. When I went in to finalize the purchase and take the rings home I brought my great grandmothers wedding ring in to get cleaned and sized for my other hand. While I was waiting did they not only clean the ring but they replaced the missing side diamond and then told me it was free of charge as a wedding gift! It was so thoughtful that it had me in tears! To top it off our wedding bands are perfect and we always get compliments on them. I will be a lifelong customer of Smiths! I can't say enough about how great they are!

Jewelry is more than gold , silver or bling . It is family…read more. I have been a customer of smith's since 1988. There are pieces in my family that have been handed down generations and worth more to me than an appraisal number . I have always and continue to trust them when they needed repair or cleaning . Worth can sometimes only be measured in how you feel, and walking into the store feels like home . They are a true family business , rare these days ! Their inventory is hand picked with care and simply beautiful . Ii moved away from the area but both my daughter and I will always travel to smiths for all my jewelry needs , So I recommend them and thank them for staying true to their family business .

Great place to buy gold,…read more A++Price A++Collection A++ Customer service Our bracelet was damaged and they repaired at no cost and without any hesitation it was done within few minutes.

Custom service, awesome selection, he fixed a bracelet and earring of mine but then I saw so many…read morethings I loved at great prices I bought a ring for myself and a pair of earrings with a unique design it was beautiful!