we needed a new thermostat and had ordered a smart one through a So Cal Gas rebate program which my…read morehusband did not know how to install I called Shawn Lambert HVAC and Deven came out He could not get the thermostat I purchased to work, so he gave me a choice of 5 others he had in his truck Got it installed and working for a VERY reasonable fee Deven was friendly and professional and the service was honest and well priced I have already asked for a quote for replacing our non-working central air conditioner and perhaps even the heater when needed Good to know there are honest HVAC people out there this is a family owned business and I love supporting businesses in our community Highly recommend Shawn Lambert

Shawn sent Deven out to service our two units. He was very friendly and thorough. He cleaned up…read moreafter himself, and did a good job.

Robert was great! I would recommend Honorable Air to everyone. I had quotes from three other air…read morecondition installers and got really high quotes. Honorable Air was the best.

Our Air Conditioner unit went out. Our thermostat seemed to be working fine, the outsoor unit was…read morefune and no fuses were tripped, and the Zonefirst splitter seemed to receiving the command fine. It was a confusing situation. We called a first expert, who told us there was an issue with our Carrier system, and since he's not familiar with this particular thermostat, he couldn't help us. We then called Honorable Air. We called and described the issue, letting the recipient know we needed someone familiar with Carrier systems, and gave them the make/model of our system. They informed us that someone would come out and help us on Monday between 9-12 AM. Jeremy came and helped us out. It turned out to be a condenser pan filled with water. He helped us drain the water and troubleshoot the source, and it only cost us $230 for an hour if time and some minimal labor. Very satisfied with his help!

Great communication by the company and the service rep.Bronson. He was very detailed and provided…read moreexplanation of his services. Definitely would continue using. Javier

Our realtor had Thompsons' Company on their vendor's recommendation list when we had first…read morepurchased our home. We had gone through a few in-home walk throughs with various companies but when we got to speak to Matt it was a breath of fresh air. We didn't feel coaxed, or pushed- he went through all the details of the job and let us sit on it for a while before we came up with a decision. Straight and thorough estimate, with a very flexible schedule for us to work around to let the install come. We had 2 technicians come to our home to install today, and though the job ran longer than they anticipated, they worked tirelessly to get our system up and running. Happy to say our AC and Furnance are completely replaced, and we LOVE our new nest! Took advantage of their flexible interest free rate and they're well worth the money. Can't recommend this company enough.

On time and efficient. Communicated well. Pricing was reasonable as well. I would use them again.read more

Informative, timely, communicative, flexible and a professionally executed job is how I would…read morecharacterize my experience with Trifecta. I was managing a full remodel of my parent's house and was referred to Trifecta by my cousin. After a thorough consultation and job walk with Sean and John, we had them install some new ducts for the new open floor plan in the kitchen and living room area as well as a new heat pump system. They were helpful with where to locate the new ducts for optimum flow and my parents were happy that they presented an option of the heat pump instead of just a standard furnace. The team showed up on time, worked hard and cleaned up after themselves each day. No smoking, swearing, or foolishness- they just got down to business! John's regular updates via text, photos, and calls kept me well-informed. Trifecta was accommodating with our requests and worked around the contractor's schedule when needed. The finished product exceeded expectations, and I wholeheartedly recommend their services!

We had our outdated ductwork replaced by 1st Choice in 2024, and the experience has been…read moreconsistently great ever since. Every team member we've interacted with has been kind, professional, and genuinely respectful. Beyond simply being the company we liked most, their quote was also very competitive. In the two years since the installation, we've needed a few airflow adjustments, and each time the process has been easy-scheduling is smooth, and the work is handled efficiently and without any hassle. It's refreshing that their crew is alway, literally always, happy to answer questions, explain things, etc.

I rarely write reviews but 1st Choice Heating and Air genuinely earned this one…read more We did a lot of research before making our decision. Multiple quotes, comparing equipment, warranties, pricing, all of it. At the end of that entire process 1st Choice was not just the best value we found, they were the best overall experience by a long shot. James the owner was involved from day one and that made all the difference. He was honest, straightforward and actually cared about getting us the right solution for our home. Not just the most expensive option or the quickest sale. The right one. That kind of integrity is honestly hard to find. The installation crew was excellent. Professional, efficient, clean and clearly very skilled at what they do. It was a complex job and they executed it flawlessly. They treated our home with respect throughout the entire process. We had a comfort problem in our home that had been going on for years and no one had ever properly addressed it. 1st Choice figured it out immediately, proposed the right fix and delivered exactly what they said they would. That problem is completely gone now. Every single interaction from the first call to the final walkthrough reminded me of what great service is supposed to look like. Responsive, honest, fair and genuinely excellent at their craft. If you are in South OC and need any HVAC work done these are your people. I cannot recommend them enough.

I cannot say enough good things about this company! We were having issues with mold in our mini…read moresplits and wanted to get them removed and central air installed. From start to finish everything was seamless. Charlie the owner came up with a detailed and customized plan for us and made sure we were getting what was best for our house. Once we decided to move forward Jeff and Derek completed the installation in 3 days. Both Jeff and Derek were such a pleasure to have working at the house. They were friendly, knowledgeable, efficient, skilled, and so respectful, always wearing foot covers, putting floor coverings down, answering questions etc. We are so happy we chose to work with this company and look forward to using our air this summer and benefiting from the full house air filter they installed. Thanks Big Wave!

Had a great experience with Big Wave Heating & Air. Our A/C went out and after attempting to charge…read moreour old system (an annual occurrence with other companies) and they identified the problem and clearly explained the options. We opted for a whole system replacement with a high efficiency heat pump. I reached out on a Thursday afternoon, they showed up at 8am on Friday to diagnose the problem and again at 8am the following Monday and finished the install the same day. The owner was readily available when needed and the three employees Donovan, Derrick and Jeff were very professional and friendly. Grateful for no pressure tactics or surprise charges which have been the norm when having our home worked on in the past.

After years of dealing with my main line clogging and clearing it myself with my 75 foot snake, I…read moredecided to address the situation head on. After talking to a couple of plumbers that we use in the Custom Homebuilding company I work for and making no progress, I remembered Crandall's and decided to give them a call. Since it wasn't an emergency, I scheduled the appt for a Monday morning. After explaining the situation, I was told the team would be out with a snake and camera equipment. Hector worked diligently to diagnose the problem. They were able to get a great understanding and explained the issue and repair, and provide a quote within minutes, which due to how well it was explained and showing me the video images, I quickly approved. They said they would start the next day. After asking if I had any other issues, I had them change out a cartridge in one of my showers that was stuck due to non-use. Day two was excavation and discovery, and even with all the complications, Hector calmly explained that he anticipated most of it and even with a couple of related issues, he said he could handle it all. Work included jackhammering a footing and removing a large tree root, that were crushing my main line, installing a two way clean-out, replacing the damaged section and hydro-jetting my entire mainline. All major work was done in one day, but they did have to come back on Wednesday to back fill and cap off the clean-outs. When they were done the area was just as nice as it was before the work. We discussed the ongoing maintenance to assure it doesn't get to this point again, and after 10+ years of being on my mind, I finally feel good with the plumbing issues with my home. Service of this kind is worth every dollar. Thanks to Hector, Edgar and the support team at Crandall's. They will be my first and last call from here on out.

Crandall's Plumbing did a great job helping me with an old solar water heating system. I had a…read moremassive 175-gallon solar saver tank with pipes running through the roof to old solar panels, and I needed the whole thing removed. They came out the same day to shut off the water lines going up to the roof so my roofing crew could finish their work. That part felt a bit pricey, but the fact that they were able to handle it right away was worth it. Later, they came back to remove the tank and all the connected piping, and the quote for that work was well under what I expected--making the overall value excellent. The team was quick, clean, and professional. They answered all my questions thoroughly and charged exactly what they quoted. I really appreciated the combination of responsiveness and fair pricing. Highly recommend Crandall's Plumbing for anyone needing plumbing work done right.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

We had the pleasure of meeting Nick. He was very polite and prompt. He's also honest. Fair prices.read more

I had the best experience with Pacific Water Heater Company. I needed a new water heater and they…read morewere able to come out the same day. Their prices are highly competitive and Dave was so kind and so accommodating. Nick, who installed my water heater, was also a pleasure to work with. I would highly recommend them!

After turning on my heater for the first time in a while, my smoke alarm went off and I smelled…read moresmoke, which was understandably concerning. I called JW Mitchell and they were able to come out within a few hours, which I really appreciated. The technician was calm, thorough, and reassuring. He tested the system and confirmed that everything was functioning properly. He explained that some smell can be normal when a heater hasn't been used for a while, which immediately put me at ease. Before leaving, he did notice a very slight smell coming from the fan, but it was nowhere near what I experienced initially. He explained what to watch for going forward, so I'd know if it ever needed attention, which I really appreciated. He also changed my filter, was genuinely friendly, and even gave my dog treats -- a small but thoughtful touch. Based on this experience, I would highly recommend this JW Mitchell. Responsive, professional, and genuinely helpful.

JW did a great job on the service and more issues than expected. JW was great about scheduling the…read moreservice and doing all the necessary follow up to get the job done 100%!