Professional, prompt, and thorough. Never tried to get me to more than was necessary. Strongly…read morerecommended. David Joseph

We just bought a house in East Jordan and the main got clogged last week it cost $400 for the job…read morebut they showed up quick after I called and the worker Nolan was literally the best an needs a raise! He had great communication, showed me what was wrong and how to help prevent problems in the future.

Jet Appliance Service of Rapid City, Michigan provided the worst appliance repair experience of my…read morelife. I waited one week for a technician to come to repair my dishwasher. Mark came and worked on the dishwasher. When he was done, he put the door back together incorrectly and the door made a loud metal popping noise when opened or closed. I immediately called Jet Appliance to request that Mark return and fix the door. The owner of Jet Appliance, Josi, never returned the call or several other calls I made to her. I tried calling the technician Mark as well. They both hid behind voice mail and wouldn't call back. They had no intention of standing behind their work. I had to hire another repair service to fix the door problem that Mark created. Meanwhile, Josi cashed my $130 check as fast as she could. The reason I'm writing this review is that I want prospective customers to know what kind of people they'll be dealing with if they make the decision to hire Jet Appliance Repair and allow these people into their homes. The owner, Josi, sets the tone. She fosters an unprofessional environment of shoddy workmanship and a "cut and run" greedy mentality. People who conduct themselves like Josi generally repeat the bad behavior again and again.

From the owner: Jet Appliance Service was opened in 1992 by Beverly and Jerry Trumble in Rapid City, Michigan…read more Repairing washers, dryers, refrigerators, ranges, ovens, microwaves, dishwashers, and garbage disposals. They owned the family business until 2016, when it was passed down to their son and daughter-in-law who expanded the coverage area to all of northern Michigan and brought on a bigger Jet Tech family.

Matt is the very best! The service is amazing, quality of parts, professionalism and knowledge is…read moreunsurpassed! Very reasonable $$. Highly recommended

Good work but I got ripped off. He installed a shower…read morefaucet and shower head in my master bathroom. I supplied the Delta faucet and shower head. He made a hole in the wall behind the shower in order to access the shower from the back. All was good until he handed me the invoice: $957. He was here for 2.5 hours. I will never use them again.

I called around to a few places I found from an online search and no one could come out to address…read moreour lack of hot water in an adequate amt of time. I found recommendations for Northwest Mechanical on a local FB group page. I called last night after hours and got a call First thing this morning. The scheduler was able to move some routine maintenance around and get us in this afternoon. Scott showed up on time and was very professional. He took care of our issue quickly and was very kind. This is his family business, started by his dad and now he and his brothers work there as well. I'm so please with their expediency and professionalism. Don't hesitate to call them if you have a need!

I called Northwest on a Friday at about 1:30 PM about an air conditioner problem. They had a…read moretechnician on site in less than 30 minutes! Very professional, and although they had to order a part for a full repair, they insured that the air conditioner would run until they finished the job. A+ all around!

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

STILL getting SPAMed every single day despite repeated attempts to have my address removed from…read moretheir system. If they cannot figure out how to do that .. I would not trust them to install a furnace.

Since they sold out to a corporate mechanical company their service went downhill big time. They…read morerefused to sell a pilot light tube during a no heat situation in February. Bought parts from them since the 90's through the years. The manager was a complete ass about it too. I'll never darken their doors again. Half their mechanics aren't licensed either.

So disappointed. We won't use them again. Our Furnace died in November and we had Fairbairn come…read moreout and look at it the day after thanksgiving. They told us it needed to be replaced and could not be repaired, although the could keep it running for the weekend (very cold out). We ordered a replacement on Monday $6,500 +/-, for a furnace I could get in 2 days for $2500 less. There is value in a local supplier, though, and I was told this was a fair price by an HVAC Pro we trust that lives elsewhere. The Furnace took 18 days (I could have had one from GR in 2) since their supplier (Ferguson) ordered it from the west coast in a blizzard and they were not given an eta. So we waited, with a furnace that we had just been told was too dangerous to run. When the unit finally arrived they installed it the next day, and left, which is when the problems began. The furnace shut down and we could not start it again. They sent their repairman out who spent the better part on one evening and the next day frankensteining our new furnace with parts from the dead furnace. Scott finally came out and realised they had not run the diagnostics required before firing up the furnace. So, 3 weeks after ordering our furnace, and 2 nonsense days on their part, our furnace was finally running. When I spoke to Scott I told him I expected some consideration on the bill. He had estimated an amount but we had already agreed to time and materials vs a set install cost. When the bill came it did not include a discount. I'm not usually a crank but, seriously, 3 weeks and a botched install and nothing? Scott told me he took the discount on the estimate. Not sure if I misunderstood or he thinks I'm not too smart. We have a 1 year warranty and and service contract and hopefully won't need another build for a few decades but this has soured me on Fairbairn

We used to do business exclusively with this company. We needed our furnace repaired and scheduled…read morean appointment. Our appointment was for the early afternoon. The service crew showed up first thing in the morning. As we had prior commitments they said no problem as there was a cottage not far away that they were scheduled to winterize and would be back at the scheduled time. They did and the service was done very well. Techs friendly and efficient. Given the 25+ year age of our furnace they recommended we consider a replacement in the future. No high pressure sell. When we got the invoice we saw that we were billed for 8 hours of labor instead of the actual 4 hours AND we were also billed for the time for the crew to drive from the shop to our house. 30 minutes each way so another hour which was NOT disclosed in the bid(not an estimate---a bid). Furthermore, the Travel Time charge was the same as the hourly repair rate which is steep! When I called to complain the owner did cut 4 hours from the bill, refused to apologize for the mistake, and defended the pay for the drive charge. I strongly suspect that the lady who owns the cabin that was winterized payed for "Travel Time" too!! We took the tech crew advice and replaced our furnace the following year but went with a different company....I drive by Fairbairns Store frequently and the only thought that pops into my head is "Never again"

Great Family run business. Excellent customer service. Show up on time. Just nice people to work…read morewith. They came in and added a water line for a sink , fixed a leaky stop valve under the sink that was installed by the builder installed some faucets. I recommend them. Not sure why Google pegs my location as SFO, CA. This is for Petoskey MI

From the owner: We specialize in all your plumbing and heating needs with emergency services available after…read morebusiness hours, as well.

I can't really rate them. I called for a minor plumbing issue, which was a pseudo "emergency"…read morebecause I had renters in. I was added to the emergency list. Got a call back about 2 weeks later. Used Fairbairn instead who was out and finished within 3 hours of the call. Ballard people were really nice, and I'd try them again for a routine plumbing thing. Seems they're just not staffed for emergency service work, at least when I called.

Had them do $60,000 worth of work when we bought this house, new furnace, new bathrooms, new…read morekitchen, new laundry room. 5 years later air conditioner goes out, they tell me it will be $9000.00 for a new one because they can't get replacement parts. Call a local plumber for a second quote, he replaced the internal compressor for $900.00. When I called Ballard's back to tell them they told me to go find a new plumbing contractor. I guess the problem is that I have a brain and I'm a local. I wouldn't have them dig a hole for an outhouse!