Location: Westland Ave. 1st visit: Guy. Rude. Low value…read morecustomer service. Product 1: quoted $15. Product 2: Quoted $20. Bought product 1. He also through a package of filter tips on counter at me. Inappropriate. LAST visit: Woman. Polite. Same Product 1: Quoted $18 and some change. I explained the price difference from 1st visit a week prior. She explained they changed price. Same Product 2: Quoted $9. Politely left without purchase. Sounds like scammers to me. AVOID.

So I just went to this store to buy a Nova 5 pod. Normal MSRP cost for this Vape pen is about…read more21.99. I know a lot of vap shops sell this pen for around 35$ to 40$. Not this shop, this lady charged me 63$ for a Nova 5 vape pen. Which is 3 times the normal msrp of a product. Not only is this shop ripping people off, they are straight robbing and price gauging people. I will never go to this shop again. They wont last long charging these insane prices!!!

Best place in Boston by far great prices massive selection staff is unbelievably friendly…read moreespecially Cathy they go above and beyond for there customers if they don't have something u want/need guaranteed they will get it I could go on and about this but u really should go in and c for urself 5 star

Richie is one of the nicest and most welcoming people Ive met since moving to Boston. he is so…read morefriendly, his prices are the best around and the selection of items in the store is unreal! any smoke-related items - he's got it! along with costumes and knickknacks. Honestly the best shop in Boston with a legend running the place!

I stopped in today hoping to get a small device to try dabs. While the guy was nice enough, the…read moretime it took him to even show me options took about 10 minutes. Then he spent another 15 trying to look for a compatible piece to go with it and while I wasn't necessarily in a rush when I got there, this was now taking a lot longer than I expected . After I started being more vocal about my need to leave he ended up offering me the larger pipe and while nicely suggesting he was going to give me an additional piece for it, also ended up charging me $110 which was outrageous given I had already told him this was for trying something new and I didn't want anything too expensive. Because I was in such a rush at that point I just took it. Honestly, I feel taken advantage of for trying to be nice and patient and I will definitely never be going back here

Guy is a prick scammed me twice very shady. Wanted a 3 pack of cones charged me the king size price…read moreand when I mentioned it he said theyre the same price. Dont shop here

Went in late at night to buy a cheap piece to get me through the night as they are the only shop…read moreopen at this hour. I was literally scammed and conned into spending twice what I wanted to spend by the woman who works there at night. She confused and manipulated me into buying something I did not want and then I was told she does not know how to do a refund (meanwhile she is there all by herself constantly.....) & when i kept insisting that i did not want the second piece, SHE kept insisting that I would be "okay" and that I could "make use of the piece...." Again, to be clear, I did not want 2 pieces, I didn't want to spend that much money in the first place. The manager is there very limited hours, making it so difficult for me to return the unwanted piece that I've cut my losses and will not be going back to this smoke shop. I'm very mad about it & I've heard others with a similar story about this place so be careful if you do still decide to shop here.....and make sure you get a receipt because she did not give me one and also sneakily ripped the price tag off of the piece seemingly so I could not return it.

This is my go to spot!!! They are friendly, knowledgeable, and layed back!! I was a regular at the…read moreother location in Lynn (again down to earth people) but, I live in Boston and my car is that the most reliable. When this new location opened it was perfect!!!! Great quality everything close to home!! For me going to MassVapes is not like going to any store. It's more like a kicked back visit with friends vaping!! Lastly, love the fact that both locations are wheelchair accessible! The staff are so down to earth I feel like VIP when I arrive and leave because everyone will hustle to open the door for me!!! Best Place All Around!!!!

Terrible store that likes to terribly overprice it's products and scam you. When you walk into the…read morestore the guy demonstrates dropping a bowl and how it will not break and goes on to explain though he will not demonstrate with other bowls he does assure you that the other bowls are just as sturdy (obviously he just chose the one sturdy bowl to trick people with). In good trust i took the guys word for it and bought a bowl, paid significant more than I have EVER paid in my life for a bowl. I Take the bowl home and the first time using it, it slips out of my husband's hand falling to the floor and shattering into a thousand pieces. I've dropped many bowls in my life and that's never happened. EVER!!! When we went back the guy was incredibly rude about the entire thing -- denying he ever said such a thing and refused to replace or even offer us a good deal. Don't waist you money here!!! Go to Green Side Up Gallery - 202 Harvard Ave Boston MA instead.

Never open on time! I've left work twice this morning trying to run in quickly and it is still not…read moreopen even though hours online and the door say open at 11 am. Very frustrating! Not the first time either! As a business, you need to either keep your hours up to date or make sure your employees are professional enough to open on time. Very frustrating. A couple more minutes and you can get to 4 other smoke shops - go to those first! This one will be a waste of your time

Love this place, two younger guys are awesome and owner is more Than polite and very accommodating…read more Been going there for over 15 years. If you need assistance ask and they will be more than happy to help you! Ask and you shall receive!!

New Dia was an overall tremendous experience. Willie hooked it up...great service would definitely…read morerecommend if you are in the area.

I don't think they are paying a whole lot of attention to their website labels or online purchases…read more I purchased Sparq blue watermelon gummies (sativa) and the ones I was given were blue raspberry (indica). I would not have purchased them if I had known this. Thank goodness they were having a special and the three packs I got were only $47, but I'm going to need to be extra attentive next time to make sure I'm even given the right thing. It's kind of them to provide popcorn and free bags.

Very expensive. Prices are not defined in the menu…read more I was charged $48 for a regular hookah that shouldn't be more than $20. Totally not satisfied with the price. I used to pay for the same hookah max $20 in CA, Bay Area. Please make sure to ask the price before ordering any hookah in here.

This was a weird experience, we showed up and wasn't allowed in till the girl found out how much…read morethe prices were she told us we'd be paying more, didn't say why just came back out and said 50$ for 3 flavors. They do not serve drinks so I left.

This is one of those places where you can't guess the inside from the outside. Inside it is…read moreincredibly well lit and CLEAN! They have a pretty great selection for all of your needs and the staff was incredibly helpful. Although there were several others in the store when I visited, I was helped quickly.

I got charged $50 for 2x replacement SMok Novo 3 Pod which I can find for less than $9 online. Avoidread more

Like didn't have anything. How do you not have more vapes if your name is "The Vape Shop." More…read morelike "The Flop Shop."

I have been going to this shop for some time now as I work right down the street from it. The owner…read moreJon is great, has knowledge of all the products and NEVER try's to upsell you on anything. He listens to your concerns, wants and needs and answers correctly. The prices are reasonable and he has an amazing selection of juices. Jon takes care is me everything I'm in there and I recommend his sho to anyone that's in the area. Even if your not in this area, I promise you it's worth the drive, train or Uber to the here!!