I like their establishment, great laundry machines with room to fold. However, if you need to drop off DO NOT DO IT. EVER. GO ELSEWHERE I BEG OF YOU.
I have only dropped off twice, the first being when I moved here last year and there was a minor issue with an older shirt that I decided to throw out once I saw it. It looked as though it had been washed in hot water which I never do with my own clothing, usually at most the warm setting. The coloring had faded too much and there was a slight hole from the fabric giving. I should have said something, but I was still in the process of moving and just considered it small enough and threw the shirt out.
Another time I had dry cleaning and when I went in to drop it off, I was told they didn't offer dry cleaning. I was really shocked, because they clearly advertised it. I told my roommate about it that night and she begged to differ and stated she had had dry cleaning done there before then.
Since then, I have only used their washers and dryers and have not dropped off and because of the mixed signals I have been going to another location for drycleaning. Last weekend, I didn't have time to do all of my laundry so I dropped off my sheets, towels, and two comforters and headed on my way. Today when I picked up my laundry I came home and noticed that my white bed sheets were pink. I thought, huh strange. Mind you, all of my sheets and towels were older so I didn't mind if they mixed, and when I dropped off they charge extra for the service of comforters and I was told those are done separately. So, why was this pink? I went back and asked and the lady at the counter's response, "It was your comforter's fault."
...I'm sorry, say again? How is it my comforter's fault when I had to pay extra for it to be washed in what I assumed to be a separate wash since it is larger and it was told to me that it would be a separate wash? I paid for it to be separate?!?!?
We then went back and forth where I just asked why it couldn't be acknowledged that it was their mistake, and for a refund for the sheets, nothing else. She then got upset and called the manager and handed me the phone. He explained the comforter bled onto the sheets and that there was nothing that could be done. They could maybe try and wash it again, but no refund, no apology, just that it was on me for giving them a comforter that bled on the sheets.
I live directly across from them, however I will not be returning. I don't care that I have to go out of the way. The least they could have done was apologize but I didn't even get that. I received, "This is your fault and your responsibility."
Again, don't do drop off. And, if you do, don't get upset if they mess up your belongings. Because they will. And they won't apologize. read more