They trick you, plain and simple. Went before boxing day, they mention they're selling the tv to me for boxing day price in advance, and if i ever find a similar tv on a different store, they can price match it if it's lower price. I emphasized so much, "So you're saying, all I have to do, is to look at a flyer, if it's the same model tv as mine and it's cheaper, you'd price match it? There's no other conditions? Is there anything else I need to know?", they replied "that's it". The TV went down for a price on a different store, and even on the audio video store itself. 1st, completely lying to me about the boxing day price, the price went down. 2nd, I talked about price matching on other stores, now they mention that this TV i got is a door crasher deal, with LOADS OF CONDITIONS FOR PRICE MATCHING. Not only did the employee did this, but also the manager, as he was there when we were talking. I put investment on the products I buy, and if there's an additional conditional like price matching, i'll definitely consider it on the long run. But when you start lying to me, your place is garbage, and I will warn customers to be wary on suspicious places like this. And if you're unsure, NEVER BUY ANYTHING FROM THIS STORE, PERIOD. You've been WARNED. read more

ABSOLUTE HORRIBLE CUSTOMER SERVICE. The staff here will lie to make a sale and when there is a problem with the product they will not do anything to help you. I bought a GPS from them on dec 07/17 as a Christmas gift for someone. I asked about the return in case of an issue cause it wouldn't be opened till the 25th. They said they would take care of me if i bring it back after cause they understand that its a gift. We updated and charged it and it lasted 2 hours in standby when it was doing nothing. We tried it for the first time on Dec 29th and it died within 30 minutes of being used in the car. Charged it up in the house and tried it again on the Jan 5th. Again it only lasted 25 minutes. I took it back to the store on the 7th and spoke with Howard. I have never spoken to someone so arrogant before in my life. I advised him if whats happening and the first time he said was "are you charging it right" I looked at him and said yes. I plug it in and it charges. He said you need to use it more then once to have it work properly. I found this answer very stupid. i told him its been used more then once. He told me cold would affect the battery life. I told him i do not leave it in the car unless i'm in the car using it. It has never been in a cold car. He asked me how i'm charging it. I told him i'm charging it in the house. He tells me i should be using the car charger as its more voltage. I asked him so your telling me a car has more voltage them my house. I said you know a car is 12 volts and a house is 120 volts. He had no answer. I told him i have a proper charger for the unit for the house. I was starting to get the feeling he was very reluctant to help me. After he was finished asking me a lot of stupid questions and he noticed i was not leaving. He said he has to ask his manager what to do. He called and they said they have to test it. They will charge it in the store and then run it and see whats happening and i can get it back the next day. I asked him how is he going to charge it up. He said he will charge it off the laptop in the store. i asked him " i thought you said that charging in the house is not proper and should be charged in the car" He could not answer me. I asked him so your going to do a proper test and then call me tomorrow. He said the would call me between 12pm and 2pm. Of course there was no call. At 3pm i decide to call to get the someone who said he was the manger. There was no apology for not calling or anything. All he said was they tested it in the store and it was fine. I asked him how he tested and he said we turned it on in the store and put in an address and left it to see how long it would last. I told him how is that a proper test. Its pretty much leaving it in standby mode. You need to have it in a car where it keeps charging satellites, the screen keeps changing and the system talks and tells you the directions. He said we tested it and its lasted 2 hours. Again i said how is that a proper test. All he said is we tested it and it works. I told know what to tell you. He was not willing to help with anything either. They people at the store are very unreasonable and will do anything to make money. WILL NOT BE RETURNING TO HIS STORE FOR ANYTHING. I AND MY FAMILY HAVE BEEN LONG TIME CUSTOMERS WITH THEM AND HAVE PURCHASED CAR AUDIO AND LARGE TV'S AND HOME THEATERS. WILL NOT BE DOING THAT AGAIN. WILL BE TAKING MY MONEY SOMEWHERE ELSE. FOR ANYONE THAT VALUES SOMEONE THAT WILL LOOK AFTER THEM AFTER THERE PURCHASE, THEN GO SOMEWHERE ELSE.. read more