I just wanted to acknowledge the employees a Powersports for such professionalism and care. It…read moretruly is a pleasure to do business with this establishment. Everyone in the front is great. They really make you feel right at home and take their time in talking to us and answering any questions we may have. We never feel rushed and everyone is so helpful. Both Steve's in sales and finance are amazing. I love when I call their name and they both look. It's funny! Dave in parts is always so helpful with recommendations and ordering, and just helping us figure out what we need. Matt and Justin, who are the face of the shop as soon as you walk in, are always so friendly. They are also helpful in making recommendations for parts, as well as making it a smooth and quick process when checking us in to drop off bikes for service. My first experience with service was when I left my forks for repair. The service manager, Ted, personally handled that and did a great job. Yesterday we dropped off a bike to Tyler in the back and he was also very friendly and courteous. The staff at PS is the reason why when anyone asks me if I can recommend a shop to work on their bike I always recommend PS. And, if anyone says they are looking to buy a bike I bring them there. It's always a smooth process. We personally had a great experience buying our CBR, and the friends that we have taken there were also very pleased, and grateful for the recommendation. We will definitely continue to recommend people to PS. The staff there make it a great place to go to for all our motorcycle needs. I am always confident in the professionalism and care the employees provide, as well as the level of integrity put forth by everyone at PS. I have been to other shops in the past, but none like this one, which is why it has become our go-to place. Thank you PS! Also, their webpage is awesome. It's easy to navigate through the website to get info and/or see inventory.

This is going to be unbelievable as the story goes, you can't believe this really happened till it…read morehappened to you. I'm over in west Coast and I've been looking for a Yamaha Niken, these are a bit on the rare side. The ones that are available somewhat nearby cost an arm and a leg. This place has the bike (or so it seems) Made the call and talked to Steve on 10/27, who said it is available and I would need to put $1000 deposit (which seems a bit high but whatever) I put in the deposit via CC the next day. The wiring was sent on 11/1 and they confirmed they received all the funds on 11/2. I've got the Bill of Sale and Release of Liability on that day. I'm thinking I've got the bike now I just need to find someone to pick it up for me. I've asked Steve when I can pick up the bike and he said "anytime" but sent me to a different address (In Plant City) which was near an Auction house (That should of been a red flag) I didn't think too much of it back then. I used uShip and was able to find someone who was able to go pick it up on 11/8 Monday. As he was on his way there I informed Steve about the pickup but that's when I got the call and he told me they "lost" the bike. They close Monday so he said he'll find out the next day. Of course next day goes by he said he's still working on it... By Wed 11/10 I'm still not getting a straight answer from Steve so I finally emailed Tony (the owner). To my surprise, he replied back later the day and basically said "For some reason unknown to us the auction it was at sold it and we had no idea. It was a big misunderstanding and the facts are that we will have to refund all your monies. We didn't find out what actually happened until yesterday so i am deeply sorry that we put you through this and I hope you would accept my apology." I was just SHOCKED, I mean this did not happen, I paid in full for a bike that I thought I was getting, I arranged transport which now I have to cancel and get the refund. Basically it sounded like someone at the auction house paid top dollars for the bike (even though it's SOLD to me) they sold it to the highest bidder anyway. I don't believe for a second that they had "no idea" about it. The moment the bike left their facility and went to the auction house, they knew it was going to be sold. I was just their "back burner" in case it doesn't. I did get my money back on 11/15 from a check they sent via FedEx so I can finally look for another Niken. I don't recommend dealing with them remote as they're on the shady side of things.

Owner is a great guy, it's just him and one other. Honest opinions, very friendly and reasonable…read morepricing. Glad I finally found someone who will shoot me straight instead of local Harley dealerships that continue to mess up my bike when it goes in for service. You've gotta trust the person working on your bike, a lot can go wrong when there's only two wheels involved. Interstate V-Twin are the guys I trust with my bike.

The best place to take your bike. I came to Justin to talk about some concerns…read moreabout my Harley Davinson road glide. He was spot on with the suggestion, welcoming and a great place to hang out! Honest and on time with the delivery. Never going back to the dealer!

Excellent customer service and attention to detail. Alfie is a straight shooter and very…read moreknowledgeable. Performed oil change and bike maintenance, and gave me the best advice after a crash. The best place to have street bike maintained/ upgraded in south florida

Visited this shop recently for my bike's first service and to get a few parts installed. All I can…read moresay is that I was pleasantly surprised by all facets of this shop, but especially how considerate and pleasant the rep was. Not only was everything reasonably priced, but when you couple that with how cool the shop keeper was, as long as I live in this area, this will absolutely be my go-to choice for motorcycle repair and maintenance. This was an A+, 5-star experience. As good as it gets. Keep up the excellent work y'all! And thanks again!

Update, Was…read morerecommended to speak with Scott in service. 100% glad I did, he completely changed my perspective. I had an excellent experience with the service department, and it seems that this location is slowly but surely improving. I would highly recommend reaching out to Scott in service if you need anything.

I am a 10-year Air Force veteran. In my line of work, if you don't have trust and transparency, you…read moredon't have a deal. West Palm Beach Harley-Davidson clearly doesn't operate by those standards. The most insulting part of this experience is the complete removal of trust. They preach about "Harley Family" and "Loyalty," but my experience proves that loyalty is a one-way street at this dealership. I bought my Low Rider S here two years ago during Veterans Week. I was a loyal customer returning to give them my business again, and instead of being treated with respect, I was treated like a mark. During that first purchase, not only did they fail to offer or apply a single military discount, but they also completely obscured the loan terms--hiding the APR and burying me in a 96-month loan while only showing me the sticker price. Last Friday was worse. They tried to lowball my trade, ignoring the national "Hero" incentives ($500 cash and $250 P&A credit), and refused to honor their own advertised "NADA Retail Trade" promotion. When I asked for a breakdown of the loan terms, Ryan was intentionally opaque, refusing to give a straight answer on whether the term was 84 or 96 months. They tried to quote me $42,000 for a Road Glide with parts--essentially trying to sell me $15,000 of "air" and hidden debt while ignoring the 2.99% APR national promo. When you hide the math, you remove the trust. And when the trust is gone, all the talk about "Brotherhood" is just a marketing lie. If you are a veteran or a professional who expects honesty and a fair bid, you are just a mark at WPB Harley Davidson. I'm taking my business to a dealership that understands that loyalty is earned through transparency, not through predatory financing and hidden terms. Live to Ride, Ride to Live!

Credit is due when it is earned…read more Thank you sincerely Raphael for fixing what was wrong with my Orbea bicycle. You have a knack for detail and process of elimination. I have brought this bike in at a different location and they spent hours and hundreds of dollars later never brought this bike back to its former glory. Being the first and original owner I can attest that the change in cassette and some tuning later, solved the majority of technical issues I was experiencing. I recommend business here for anything motorized. Thank you bicycle master Raphael. Godspeed!

Good bike selection to say the least some of the employees are cool but management is shady and…read morekinda snobby if ur a first timer, bad experience man i wouldn't shop here again high fees and shady deals man smh

Yea so I went in there last year to buy my son a GOKART, they were extremely nice and knowledgeable…read moreabout the gokart. Saying if you have any questions please feel free to ask...I buy the GOKART for my son for Christmas, they deliver it timely. The day after Christmas my son was driving it with my daughter in it, all I hear is screaming I ran down the street so fast and the wheel came off!! Luckily my children were not hurt!!! I'm so grateful for my neighbor because he knew what he was doing and had multiple GOKARTS before, he helped us to rig it to get it home. I then called power & play multiple times and no answer, when I finally got through the lady (owner) was not in, they said they check everything before sending out, and HUNG UP ON ME!! Worst place they get your money and then are done with you!!!

the personnel was very friendly and helpful and answered all my questions and concernsread more

Very knowledgeable, professional and friendly. My ride was fixed in a timely fashion... highly…read morerecommend!