Pay your bill on time because if your 15 days past due they add a late fee after 11 days, then after 15 days they send a lein letter at 20 a pop. So at 15 days past due on a 60 rental its 60 + 15 late fee + 20 letter fee =95 so dont be late,,,, read more

I was completely unhappy and dissatisfied. I went in to drop off a package for USPS to pick up. the woman there completely refused to print the label for me which I had on my phone. I explained I don't have a printer to which she said, oh well, guess you don't have a lot of options then. I told her the other lady that worked there was more than willing to help me a couple weeks ago, and her reply was , I'm not her. I told her I was unhappy with her business to which she then called me an ass. wow. I have several friends that have units there to which I definitely tell them to think of other options for storage. Very displeased with their customer service. read more

I dunno about the storage part of the operation but when you drop off packages for UPS tape them up before you bring them, they will charge you for a tiny little piece of tape and the second time I went there to drop off 2 packages, one was postage paid, the other one was a tiny little box and it cost $29.94 to mail it, come to find out they charged $19.00 for a service fee......what a racket. Won't be going back there anytime soon. I will take all my business to Oakhurst Pack and Ship. I don't know how this place stays in business and the lady that works the counter should be named Ms. Crabtree she's always spiteful. read more

The couple who manage the storage facility need training in customer service, specifically the grumpy older man. I went to drop off my son's key as he had rented a shed for 3 years and now has moved back. My son dropped off his lock and one key when he closed out on a Sunday. When I brought back the 2nd key the following Monday the older man was rude and said he couldn't find the lock and other key. Another person worked on Sunday and I said maybe he should check with her. He was loud and rudely said now they were out a lock and gave my son $10 for it. I got a hold of my son by phone and he reiterated that he left the key and lock with the woman on Sunday. The older woman was pleasant and when I asked for a receipt for the 2nd key she gave me one. read more

This self-service storage business is one of the best of its kind. It is kept clean and in the best repair, access is good, and managers Donna and Mike are great folks with encyclopedic knowledge of everything in the area. read more